Although I have not purchased my sofa as yet, this company as a beautiful selection of GREAT sofas. I have visited this site multiple times as I have seen the Sofa I want, which I will be purchasing i... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... Toon meer
Bedrijf heeft geantwoord
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... Toon meer
Bedrijf heeft geantwoord
When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, Verenigd Koninkrijk
- 0344 863 9043
4,8
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ismail was a great help purchasing our…
Ismail was a great help purchasing our sofa and went the extra mile to arrange for adjusted delivery options! Very satisfied by his help!
4 maart 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Kimoy was absolutely brilliant
Kimoy was absolutely brilliant - super knowledgable about all of the products, patient when I was making my mind up and all round excellent customer service. Fabulous.
1 maart 2025
Antwoord van Sofology - Birmingham
This is an amazing review Anna, thank you for taking the time to share!
The customer service from Kim and team
The customer service from Kim was brilliant and that's why I came back to purchase the sofa. She took the time to be detailed and show me all options to help with my mobility issues. All the staff were welcoming and attentive. Great team at this store.
2 maart 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Staff don’t tell you about the right…
Staff don’t tell you about the right discounts available plus too many hidden charges like the EXCESSIVE DELIVERY CHARGE AND NO WAY OF GETTING OUT OF IT 😤😤😤
Also no real rights to cancel etc.
My experience wasn’t very good, after leaving I felt like I dealing with a “back street” outfit!!!
22 februari 2025
Antwoord van Sofology - Birmingham
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Niyaz was helpful
Niyaz was helpful, very patient while we were making our choices! He had a nice relaxed approach & came across as a polite young man 👍🏽
22 februari 2025
Antwoord van Sofology - Birmingham
Thank you for this great review Paul we really appreciate it.
Antwoord van Sofology - Birmingham
Thank you for this great review Miss Ismael
The assistant was very helpful and made…
The assistant was very helpful and made the purchase so easy
18 februari 2025
Antwoord van Sofology - Birmingham
Thank you for awarding us 5 stars Mr Shah.
Antwoord van Sofology - Birmingham
Thank you so much for taking the time to leave us a review!
Great service and very patient
The experience was great, they were very patient and explained things really well.
9 februari 2025
Antwoord van Sofology - Birmingham
Thank you for awarding us 5 stars Miss Hassan
Clean tidy
From when u enter there shoo they leave u alone to wonder free with out anyone haserling u an when decided to buy they was so helpfull
1 februari 2025
Antwoord van Sofology - Birmingham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good Customer service
Good Customer service Sayed and Saj were excellent.
Saj explained all the different options helping us to come to correct choice. Saved explained the process in a good manor.
2 februari 2025
Antwoord van Sofology - Birmingham
Thank you for sharing your positive experience at Sofology Birmingham! We're so happy to hear that Sayed and Saj provided you with great customer service. It's fantastic that Saj helped you explore your options and that Sayed clearly explained the process.
Your feedback means a lot to us, and we're thrilled to have received a 5-star rating from you!
Very helpful staff
Very helpful staff, not intrusive. Order was nice and smooth with all the information we needed
1 februari 2025
Antwoord van Sofology - Birmingham
Thank you for your feedback! We're happy our staff helped and that you had a smooth ordering experience. We look forward to welcoming you back to Sofology Birmingham. If you need assistance, just let us know.
Excellent Customer Services
We had excellent experience from start to finish, SAJ was very knowledgeable and Maz was a great help during the process.
Would highly recommend.
25 januari 2025
Antwoord van Sofology - Birmingham
Thank you for your feedback! We're thrilled you enjoyed your visit to Sofology Birmingham and that Saj and Maz made it special. We appreciate your recommendation and are here if you need anything in the future. Looking forward to seeing you again soon!
Ismail
Ismail, at Birmingham Sofology was knowledgeable, patient and explained things to us clearly. Excellent customer service.
26 januari 2025
Antwoord van Sofology - Birmingham
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Excellent service from sayed
Excellent service from sayed. Explained the process of ordering the sofas. Thankyou sayed for your help.
26 januari 2025
Antwoord van Sofology - Birmingham
Hi there, thank you for your review. We're pleased you were provided with all the information you needed, we hope this helped you choose your dream sofa! Thanks again, and have a lovely day.
Sunday 26/01/25
After going to the Shirley branch and being completely ignored on 2 separate occasions, Kimoy was a breath of fresh air, very helpful and knowledgeable, lovely lady and a credit to the company.
26 januari 2025
Antwoord van Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Kimoy for you, have a great day.
Excellent experience
The salesperson called Maz, was very helpful, explained everything fully, we weren't pressured or rushed and we were given our own time to look at the range of sofas available.
23 januari 2025
Antwoord van Sofology - Birmingham
Hi Miss Mcdonald,
Thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Our experience was really positive
Our experience was really positive. Sayed explained all our options carefully and took time to go through our payment options. All the staff were friendly, without being too pushy. We hope the rest of the process goes as well.
19 januari 2025
Antwoord van Sofology - Birmingham
Hi there, thank you for your review. Another great review for Sayed, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Birmingham
Hi there, thankyou for taking the time to leave a review!
Professional and friendly staff
Friendly, patience and helpful staff (Tom, Kim and Sayed). Non commission based staff salary so that the staff only recommended the customer what it is essential/need on the personal base.
High quality sofa and reasonable price.
15 januari 2025
Antwoord van Sofology - Birmingham
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a positive experience at Sofology Birmingham. Our team members, Tom, Kim, and Sayed, are indeed dedicated to providing friendly, patient, and helpful service, and it's great to know they made your visit enjoyable.
We pride ourselves on our non-commission-based approach, ensuring that our staff recommend only what is essential and tailored to each customer's needs. It's fantastic to hear that you found our sofas to be of high quality and reasonably priced.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.