Knowledgeable staff. No pushy sales pitches. Helpful & friendly store team. Good selection of sofas and options for layouts and material colours and options.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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Lees wat reviewers zeggen
He was perfectly knowledgeable on his job. Showed and discussed important details with us - which we are grateful now! The sale went perfect because of him - many thanks!
Bedrijf heeft geantwoord
A friend recommended them to me, and I ended up being a repeat customer, which tells you everything you need to know at this price range. The only reason I probably won't be going back is that I've... Toon meer
Bedrijf heeft geantwoord
Friendly and knowledgeable team. As we entered we were approached and pointed to areas where we could find the type of sofa we were looking for. We were left to look around on our own with no pushy s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Not being pressured and given time to think…
Not being pressured given time to think about exactly what we wanted and needed for our sofa, due to having dogs.
3 januari 2026
Antwoord van Sofology - Cambridge
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us.
Buying a new sofa
Buying my sofa was easy and straight forward. Delivery due in 8-10 weeks.
28 december 2025
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Staff very helpful and easy to deal…
Staff very helpful and easy to deal with. Great selection.
31 december 2025
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good experience. Recommended
Good, well informed salesperson who helped us to make the right choice for our sofa purchase without putting on any pressure to buy
31 december 2025
Antwoord van Sofology - Cambridge
Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great store experience
Great choice of products and the sales person (Khan) really listened to our requirements and was incredibly helpful without being pushy.
27 december 2025
Antwoord van Sofology - Cambridge
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Easy and simple ordering!
The branch in a Cambridge had a very helpful man called Ethan, answered all
Our questions and made the purchase easy!
15 november 2025
Antwoord van Sofology - Cambridge
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Antwoord van Sofology - Cambridge
Hi there, thank you for the 5 star review!
The salesman knew his job well
The salesman knew his job well, my senior who has severe back problems due to an accident was made very comfortable, he was allowed to lie on the sofa and test how comfortable it will be for him. He and us who took him was treated with respect and dignity.
11 december 2025
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!😊
Ethan in Cambridge was fantastic
Ethan in Cambridge was fantastic. A very helpful, personable and professional young man.
14 december 2025
Antwoord van Sofology - Cambridge
Hi there, thank you for your review. Another great review for Ethan, we will make sure to pass this on! Have a nice day.
Excellent service
The staff member who helped us was knowledgeable, helpful and efficient. We were very pleased with the service and the quality of the sofa we purchased
9 november 2025
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!😊
Well done Sofology
Great customer service and a nice buying experience, the sofa was really good quality and we are looking forward to sitting on it!
30 november 2025
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Very quick and efficient.
29 november 2025
Antwoord van Sofology - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Very quick and informed discussion
Very quick and informed discussion. Given plenty of time to think before purchase
14 november 2025
Antwoord van Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Totally professional treatmentWe were attended by an excellent…
We were attended by an excellent assistant. Very informed and careful not to use a sales pitch. He helped us reach what we felt was the correct decision. Highly recommended.
16 november 2025
Antwoord van Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We ordered a 3 seater sofa
We ordered a 3 seater sofa, with powered recliner, and an additional seat with powered recliner, when thisxwas delivered it was only a standard extra seat, not powered. We have complained 3 times, with ABSOLUTELY NO REPLY, we are now contacting head office, trading standards and the companies directors. We will give them 7 days to fix this. Next will be legal through small claims and picketing the branch and asking new customers if they think this is good enough, before they go in store. All we wanted was our ordered delivered correctly, but they think ignoring me will work, THEY ARE WRONG BEWARE BE CAUTIOUS
4 november 2025
Review zonder uitnodiging
Antwoord van Sofology - Cambridge
Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.
Very friendly and efficient staff
13 november 2025
Antwoord van Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Exceptional service and staff
What a fantastic experience of choosing our furniture at Sofology, Cambridge. As we entered the store we received a very warm welcome with a if you need any assistance just ask and allowed to browse. We approached Ethan the store assistant after making our choice.
Ethan was very knowledgeable, polite and extremely helpful, no pressure sales, insisting the choice is ours. The whole process was so relaxed and comfortable and Ethan went though every detail in a totally understandable manner. We walked away very happy with our purchase and the excellent service and respect we received.
11 november 2025
Antwoord van Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Helpful staff who gave us time
Helpful staff who gave us time to browse and then complete the purchase of two settees. Happy to recommend and use again.
5 november 2025
Antwoord van Sofology - Cambridge
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Brilliant service
We had a lovely chap called Ethan who helped us with a choice of sofas today. His knowledge about his products was impressive. He was able to help us with all our questions and gave us brilliant advice about each sofa. It was really good to speak to someone not forcing us to make a purchase he just let us browse for as long as we wanted and then helped us when we had made the decision to buy.
8 november 2025
Antwoord van Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ethan. Have a great day 😊
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