Very helpful sales assistants in Carlisle Sofology store. Just looking forward now to the delivery of my new leather three seater sofa. Thanks again.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCharlotte Street, CA2 5BT Carlisle, England, GB
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Lees wat reviewers zeggen
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was... Toon meer
Bedrijf heeft geantwoord
Big shoutout to Callum today, he made buying our new sofa an absolute breeze! Zero pressure, super friendly, and the whole process was quick and straightforward from start to finish. Really appreciate... Toon meer
Bedrijf heeft geantwoord
Large choice of sofas, which is great. No pressure from the sales assistant, just helpful advice. Offers of help, no following you around. Choice of coverings could be better, maybe more transparen... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Charlotte Street, CA2 5BT, Carlisle, England, Verenigd Koninkrijk
4,8
Uitstekend
157 reviews
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Helpfull friendly staff
13 februari 2026
Antwoord van Sofology - Carlisle
Thank you for sharing Maurine
I received my new sofa and electric…
I received my new sofa and electric recliner just before Xmas but really disappointed to find the recliner not up to standard with lot of noise with the mechanism broken
I am still waiting for a technician as sofology do not have one in the Carlisle area so beware if you have issues
I’m hoping to get a fix or replacement but still waiting for a third party they are using to sort
5 december 2025
Review zonder uitnodiging
Antwoord van Sofology - Carlisle
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
Great experience
Melissa helped us in store today, she was knowledgeable and talked me through the whole process. We were approached shortly after entering the store but left to browse at our own pace. Melissa is a credit to the company and made my experience quick and easy. Thanks
7 februari 2026
Antwoord van Sofology - Carlisle
Thank you for taking the time to leave a 5-star review!😊
Good choice of products and flexibility…
Good choice of products and flexibility in fabrics and features.
7 februari 2026
Antwoord van Sofology - Carlisle
Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.
The young man that served us
The young man that served us was very good very knowledgeable told us in great detail about the suite everything we needed to know,made us welcome and relaxed gave us time to look round, would highly recommend ☺️
6 februari 2026
Antwoord van Sofology - Carlisle
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Antwoord van Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Tian
Tian, the young salesman who sold us our suite was professional and knowledgable and made the experience nontraumatic for my husband.
31 januari 2026
Antwoord van Sofology - Carlisle
Thank you for sharing your experience!
Joe was polite informative and was…
Joe was polite informative and was happy to repeat things and go at my pace. Great service with a smile.
24 januari 2026
Antwoord van Sofology - Carlisle
Thank you for awarding us 5 stars!
Great designs
Harrison was great. Very friendly & helpful. We went to Sofology because of the different designs of footstools.
28 januari 2026
Antwoord van Sofology - Carlisle
Thank you for sharing your experience Melanie :-)
Excellent Customer Service
From purchase to delivery, staff were friendly, courteous and helpful. 10/10!
10 januari 2026
Antwoord van Sofology - Carlisle
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Antwoord van Sofology - Carlisle
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a great customer service experience at Sofology. Your kind words and perfect rating of 5 out of 5 truly mean a lot to our team.
Antwoord van Sofology - Carlisle
Hi there, thank you for your review. Another great review for Dean, we will make sure to pass this on! Have a nice day.
Paul’ Excellent Customer Care
Paul - provided an excellent product overview and listened to our needs. We left feeling that we had bought what we wanted rather than being sold something.
23 januari 2026
Antwoord van Sofology - Carlisle
Hi there, thank you for your review. Another great review for Paul, we will make sure to pass this on! Have a nice day.
I had a great experience at Sofology…
I had a great experience at Sofology Carlisle thanks to Callum. He was friendly, professional, and very knowledgeable without being pushy. Callum took the time to talk me through the options, answered all my questions clearly, and gave helpful advice, which made the visit relaxed and enjoyable. His customer service was excellent, and he’s a real credit to the Sofology team.
20 januari 2026
Review zonder uitnodiging
Antwoord van Sofology - Carlisle
He really is, thank you Lucy :-)
Seeking advice
I didn’t end up purchasing a sofa, but I visited the store to browse. The showroom was well laid out and staff were friendly without being pushy, especially the sales person callum, who I found attentive, helpful and afformative. It gave me a good idea of what they offer, I would highly reccomend seeking advice from this specific store
20 januari 2026
Review zonder uitnodiging
Antwoord van Sofology - Carlisle
Thank you for awarding us 5 stars Ellie!
Attentive customer service & pleasantly…
Attentive customer service & pleasantly impressed with sales team .
20 januari 2026
Antwoord van Sofology - Carlisle
Thank you for sharing your experience James :-)
Great sofas and Paul was fantastic.
Paul who helped us with choosing our sofa was lovely. Very Knowledgeable. I would recommend going to see him. Our new sofa looks amazing and seems good quality. Has a lifetime frame guarantee.
19 januari 2026
Antwoord van Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Paul. Have a great day 😊
Antwoord van Sofology - Carlisle
Thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Dean was very helpful and informative…
Dean was very helpful and informative when we bought our sofa and armchairs today. He was very well informed about the furniture, delivery etc. When I called in a week ago Paul was very helpful too.
15 januari 2026
Antwoord van Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Dean. Have a great day 😊
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