Sofology - Carlisle Reviews 

We bought a footstool to match a chair we bought previously.
The staff, were very helpful, especially Tian, who very kindly got in touch with us letting us know the footstool was available to buy. Thank you to all the staff. I can recommend this company.

Outstanding service from everyone in the Carlisle store, particularly Callum who was patient and understanding of our situation in placing our order. He went above and beyond in helping us through every stage of our purchase, including regular updates by email. I would highly recommend the Carlisle store as all staff are friendly, extremely professional and knowledgeable, without being pushy.

Harrison was extremely helpful. He helped us for numerous hours and advised us on all our questions. Happy with our sofa purchase choice. I never felt pressurised, hassled or rushed into the purchase. Happy with the store and the over all experience. Would highly recommend Harrison.

From entering the shop there was no hassle of anyone falling you about Mike explained a few things what to look at when choosing a sofa which was very helpful great tea. You have on buying our new sofa everything was explained to us
Thank you
Moira Mossop

An excellent experience on 07/08/26. No pressure to buy. We were dealt with by Tian, who was both knowledgeable and friendly. My wife and I were both impressed by his professionalism and his sense of humour. If we ever need another sofa we will definitely use Sofology. We had to amend our order the following day and this was done with no fuss whatsoever.

Great service, very helpful and patient

Made two trips to store these last couple of days, first to have a look and second to order. Met with professionalism and welcoming staff on both occasions. All staff engaged but the two that helped us on both occasions made the purchase so much more easier. Firstly Melissa on the first day, thank you and the Harrison when we came in to order.
Harrison made the experience so much less stressful with his knowledge of the products, had a little hiccup with the order on returning home, straight on the phone to Harrison who sorted the issue immediately and very satisfactorily. Thank you, very much looking foward to our sofa arriving for our new home and would recommend Sofology to everyone 😀

Tian gave us exceptional service, he was very friendly and knowledgeable

Excellent choice. We were attended to by Harrison who was extremely friendly, informative, helpful and personable. No pressure was put on us but at the same time he answered all our questions and took the pain out of the experience of spending a lot of money!

We went to Sofology in Carlisle for a new sofa and armchair. Callum helped us with some great ideas for colours and styles as we were a bit undecided. He’s very friendly and his help made the whole visit worthwhile.

Excellence customer service from start to finish from Harrison. Knew the product inside out and was swift and very easy to understand and deal with ! 5 stars ⭐️

The Sales person Paul made us feel at ease and explained the different options available to us , in a professional and informative manner.
Right through entering the door to leaving he engaged with us in a polite way.
We never felt under any obligation and will definitely return in the future.

No pressure, really listened to what i wanted to buy, answered all questions, explained how sofa operates. The members of the team were all courteous, and patient and knowledgeable, and smiling.

Made to feel welcome by Joe. He was patient and answered all our queries with confidence. Great customer experience and we will be back.

We were made to feel very much at home and nothing was too much trouble. We had our Grand-daughter with us trying everything, and they didn't bat an eyelid, they made her a hot chocolate and she sat enjoying the cinema experience. Joe and others answered all questions, all in all a very enjoyable experience ! Thank you x

Very welcoming and helpful staff unfortunately forgot his name , he made everything smooth for us and we are thankful, looking forward to getting our sofa in 12 weeks . Hopefully it will be perfect

I received my new sofa and electric recliner just before Xmas but really disappointed to find the recliner not up to standard with lot of noise with the mechanism broken
I am still waiting for a technician as sofology do not have one in the Carlisle area so beware if you have issues
I’m hoping to get a fix or replacement but still waiting for a third party they are using to sort

Melissa helped us in store today, she was knowledgeable and talked me through the whole process. We were approached shortly after entering the store but left to browse at our own pace. Melissa is a credit to the company and made my experience quick and easy. Thanks