Very helpful and friendly staff. Process was quite informal and nice to sit on the sofas and chat whilst going through the buying process. This was my third visit.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
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Lees wat reviewers zeggen
The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... Toon meer
Bedrijf heeft geantwoord
I enjoyed looking. Around . The store without any pressure from staff , ,When I was ready to purchase the Gentleman was pleasant and gave me all the information I needed ,before finalising my pu... Toon meer
Bedrijf heeft geantwoord
Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Lovely shopping experience.
The assistant manager was very charming and helpful and explained everything very well. The female sales assistant was also very attentive but not pushy. A really nice experience.
6 december 2025
Antwoord van Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
1-1 sales assistant excellent service
1-1 sales assistant excellent service. Not pushy at all..very knowledgeable would highly recommend 👌
6 december 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Lola
Lola, the young lady that helped me choose the right sofa for my needs, showed me the additional facilities on the sofa that I chose, but had not noticed. She also explained the other services that were available, without any pressure to buy.
I left the store satisfied that I had made the right choice and I was grateful for her help and advice.
4 december 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great purchasing experience
Great purchasing experience, Lola wa really helpful at the Cheltenham branch.
29 november 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Cheltenham
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Antwoord van Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
The sales advisor was very supportive.And help us thoroughly throughout the sales process. Raj was very good. He also offered us hot drinks and was very patient with my wife and I while we tried the different sofas.
26 november 2025
Antwoord van Sofology - Cheltenham
Thank you for awarding us 5 stars Mr Richards
Antwoord van Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
A pleasure to shop with you
Prompt service, the lady listened to what WE wanted and did not try and sell us something that she wanted us to buy, was very helpful, would recommend Sofology to anyone
15 november 2025
Antwoord van Sofology - Cheltenham
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Friendly and knowledgable
Lots of friendly, knowledgable support with zero pressure, resulting in a great sale!
16 november 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very happy with our experience
Very happy with our experience. Had a good chat with the sales lady, was not rushed in making a decision and came away looking forward to our new sofa in time for Xmas.
10 november 2025
Antwoord van Sofology - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very helpful sales people
Very helpful sales people, very knowledgeable and friendly
13 november 2025
Antwoord van Sofology - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very knowledgeable and honest staff
8 november 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
Very satisfied customer.
Our sofologist was very helpful, polite and informative. There was a wide range and styles of sofas. We left feeling very happy with our purchase and can't wait for our new sofa to be delivered just before Christmas.
1 november 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Helpful and informative.
Swift, helpful and informative. Thanks for the lovely cup of tea.
10 november 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great purchase and service provide.
Very happy with the sofa we have ordered and service provided in store at Cheltenham. Liam was very helpful and gave us all of the information needed, which made our experience even better.
9 november 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review!😊
Antwoord van Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service from Cheltenham store…
Great service from the Cheltenham store as Dawn was fantastic. She was really friendly and great at helping us whittle down the choices till we had the prefect sofa for us. The store was well laid out and some gorgous sofas to choose from.
3 november 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you for your review. Another great review for Dawn, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Cheltenham
Thank you for sharing your experience!
Lola was very helpful & knowledgeable…
Lola was very helpful & knowledgeable of the products, a good sales person without putting pressure on
1 november 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Lola. Have a great day 😊
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