Very happy with service in store. Staff are very friendly and welcoming. They are very informed about your range of sofas. This is why we always recommend & come back to your shop. Customer service v... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
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Lees wat reviewers zeggen
Environment was first class, felt relaxed and anything but pressured throughout my experience. Daniela was friendly and listened to our needs and my partner also felt the same. Such a chilled out team... Toon meer
Bedrijf heeft geantwoord
Great service from the team member, Shirley. She discussed what we needed and gave us an option that was perfect for the space and our lifestyle. One which we would not have looked at had she not ment... Toon meer
Bedrijf heeft geantwoord
The initial visit to the shop went well, I thought. I decided to take 0%finance so that was submitted. I did as I was instructed and submitted identity verification as soon as I got home. I wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, Verenigd Koninkrijk
4,9
Uitstekend
3K reviews
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Antwoord van Sofology - Kirkcaldy
Thank you for sharing your experience Pamela!
Great customer service and thoroughly…
Great customer service and thoroughly went through the delivery process. Answered all the questions I had regarding my purchase. Would definitely recommend.
27 februari 2026
Antwoord van Sofology - Kirkcaldy
Thank you so much for your recommendation Julie :-)
Friendly,helpful staff,great deals.
1 maart 2026
Antwoord van Sofology - Kirkcaldy
Thank you for choosing Sofology!
Alison was very friendly and welcoming
Alison was very friendly and welcoming. Gave initial info, pointed out a few items after a few questions from us. Gave us space to look around, was with in reach when needed and overall very informative with options
1 maart 2026
Antwoord van Sofology - Kirkcaldy
Thank you for sharing Darren
Staff were friendly approachable and…
Staff were friendly approachable and happy to help with our needs. We were looking for a specific type of chair, the guy knew exactly what to show us. NEW chair ordered. Thanks again
1 maart 2026
Antwoord van Sofology - Kirkcaldy
Thank you Leslie
We just purchased our new sofa from Sofology, Kirkcaldy.
We just purchased our new sofa from Sofology in Kirkcaldy. Our experience was exceptional from start to finish. Our sales rep Janice went above and beyond to ensure we were well informed and there was nothing too much trouble. She was amazing. Well done Sofology, keep up the good work.
28 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Customer experience
I just wish when the staff come up to you and say are you waiting on ….and you say no they just didn’t walk off not to be near you again
27 februari 2026
Antwoord van Sofology - Kirkcaldy
Thank you for taking the time to share your feedback with us. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
The showroom staff in Kirkcaldy were so…
The showroom staff in Kirkcaldy were so helpful. All of our questions were answered, and we felt no pressure to make a hasty decision. They told us the order would take 11 weeks, and that was spot on. The sofa was delivered today by 2 great guys. We appreciated being able to see the progress of our delivery time. Overall a wonderful experience.
11 december 2025
Antwoord van Sofology - Kirkcaldy
Hi there, I am very pleased to hear that you are enjoying your new furniture and that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback and we hope to see you in the future!
Janice was very helpful and…
Janice was very helpful and considerate,gave us privacy when we needed it but was still around when we needed her,very cheerful and knowledgeable
18 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sales assistant excellent no hard…
Sales assistant excellent no hard selling and very knowledgeable on the products
25 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great customer service
Great customer service , very helpful and professional with products
25 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great Service
Laurence was very helpful - there was no pushy service. He took time to explain everything fully and show different options. Thanks again.
22 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Laurence. Have a great day 😊
Excellent service big choice of sofas…
Excellent service big choice of sofas and sales assistant was very knowledgeable and helpful.
25 februari 2026
Antwoord van Sofology - Kirkcaldy
Thank you for awarding us 5 stars Mr Balfour
Antwoord van Sofology - Kirkcaldy
Thank you Mr Ford
Excellent service for sales (ashleigh)
22 februari 2026
Antwoord van Sofology - Kirkcaldy
Thank you for awarding us 5 stars :-)
Staff (Shirley) in the store were very…
Staff (Shirley) in the store were very helpful and knowledgeable … nothing was too much trouble.
20 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Shirley, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Kirkcaldy
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
We were able to order the sofa we liked…
We were able to order the sofa we liked and got all of our questions answered. Excited for our sofas
19 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good Experience
Good knowledge from the staff, and a friendly approach. None of the usual sales pitch that is often experienced elsewhere.
Ended up purchasing a couch, which was a very straightforward process.
20 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
First class service.
Excellent customer service and expertise from Shirley. No pressure sales pitch, just honest first class service.
20 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Shirley, we will make sure to pass this on! Have a nice day.
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