Sofology - New Malden Reviews 

We received a very warm welcome at your showroom in New Malden. The lovely lady helped us with all our questions and put us at ease. We also took our dog with us, she was also welcome. Lovely experience

I visited the New Malden store with my fiancé and was served by the lovely Sam. She was eager to listen, show us offers based on what we liked, and makes a lovely cup of tea! Would highly recommend, thank you <3

Sammie was incredibly helpful. Not pushy at all and made you feel relaxed and comfortable

The staff and service was fantastic and advice and they couldn't be more helpful. The range of sofas is also excellent and we didn't need to look anywhere else. Overall a very pleasurable and excellent experience. Great value also with really good payment options.

Efficient service

Terrible service. Told us the sofa would be delivered in 12 weeks. Had to chase sofology after 12 weeks to be told delivery would be another 5 weeks. No one contacted us to tell us this. We have had to chase. Not good enough. The only solution they could offer was if we wanted to cancel?? We already waited 12 weeks!! Could not even offer to reimburse the delivery cost! Very unhelpful service! 1st and only time ordering with sofology! Will go back to trusted DFS in future.

Lovely team, very experienced, highly recommend.

Very informative and knowledgable

Shalin had exceptional service. Made me and my mum feel very welcomed and he also was very well informed on sofas.

Nip was very helpful and went out of his way to explain everything and ensure that we got the product we required. Thank you Nip

Sammi was polite, professional and very friendly! We loved discussing the different sofa options with her and appreciated her extensive knowledge on the sizes, colours and materials on offer.

We dealt with Nina at new Malden store she was very helpful and knowledgeable.
Very impressed that you have 14 day delivery this isn’t offered by other sofa companies.

Go to Junior in New Malden - really goes above and beyond in his customer service and supporting you in making a decision that is right for you. Not pushy at all in his sales technique. Fantastic experience.

Junior is somebody I would want to help me out whenever I make a big purchase, great knowledge on colour, material, size, lighting and positioning, let me move around the cushions and borrow some from other sofas. He was very cheerful, easy to understand and a nice person to review sofas with. Highly recommend.

Very helpful staff and good service. All very knowledgeable and happy to give you time to think about your purchase. Very friendly and buying the sofa bed was a very pleasant experience.

Very welcoming and supportive with my choice

Junior was excellent. Answered all my questions that I emailed over. Thank you for a great service.

Nip was such a great help in store! Didn’t beat around the bush, just helped us find the sofa we wanted. Not pushy, just there to answer questions and not coerce. Honest pricing too. Now to wait for the sofa to actually arrive!