Sofology - Plymouth Reviews 

Very helpful and informative.

Tilly was lovely and welcoming and really patient

The experience in store was 5 stars but companies show their worth in after sales which these do not. Avoid at all costs, great to sell you a sofa but afterwards impossible to get hold of the right people. They will also charge you 25% to amend your order when you have tried to contact them within the 48hr period with no joy of them answering the phone. Got through 1hr and 41mins after the cut off to be told nothing they can do.

No good enough especially as a returning customer.

AVOID

We have had a lovely experience in one of the stores in Plymouth;)Tilly who works there was very friendly and gave us as much time as we needed to decide which sofa we are going to buy.Then Tilly explain everything very clearly to us about all the buying process.We are very happy with our new buy from Sofology:)thanks Tilly x

Loved that we could find exactly what we wanted and Callum was very helpful!

Great service at Sofology Plymouth today. We were given time to make our decisions without feeling we were being stalked around the store, which is something I really appreciate. Andy made ordering very quick and easy, making sure we were happy with delivery expectations and our concerns about access issues at our property. All in all a very good service.

Good service in the store. The lady who helped us was very professional and friendly.Great choice of sofas. When ordering mine it was a simple process and not at all rushed. I’m looking forward to receiving it.

Lovely Tilly explained everything in detail. No pressure to buy.

Chris was really helpful without being intrusive. His experience helped us to make the right choice of sofa.
Good quality furniture

Good customer service, friendly but not pushy. Informative and no pressure.

A relaxed and welcoming shop with friendly, knowledgeable staff. We never felt pressured into buying, and Lauren in Plymouth was exceptionally helpful throughout our visit. The customer service was outstanding—everything was clearly explained, and every question we had was answered to a high standard. We’re very pleased and would highly recommend the team to friends and family.

Kuzum was awesome!

Purchased our new sofa & armchairs today. We found Sofology a very pleasant experience, the staff (in particular Chris) very knowledgeable & helpful. There was no pushy, hard sell just help if you needed it.

The buying transaction was straight forward and everything explained clearly.

We look forward to our delivery arriving.

My husband and I could not agree on a sofa so made countless visits and were greeted each time by Kuman (apologies if incorrect spelling), and nothing was ever too much trouble. He was so patient, kind and although we were indecisive he never rushed us, never went hard with the sales tactics just the right amount of help. We finally decided and went to order and he made us a drink, talked us through everything and seemed genuinely pleased we had got there! He is a credit to the Sofology team and to himself. We were recommended by our daughter who bought earlier in the year and wouldn't hesitate to recommend ourselves:-)

Great - very friendly and helpful staff, great product range and options.

The assisitant was very helpful .He explained everything very well.

Excellent service, staff were so helpful and friendly, not rushed at all and made to feel really welcome. Highly recommended.

Very friendly and knowledgeable. Nothing was forced and he gave us plenty of time to access our options

The sales man named Chris was most helpful and very informative.He did not put any pressure on my wife or me infact he made us feel really comfortable. The price of the furniture we bought was very reasonable and good value for money. Would definitely recommend this company if you want good furniture and an excellent service.

Very helpful, provided all info and made the whole experience very personal.
Great interaction with my nan.