Whilst visiting the store I was greeted by Maria who was absolutely amazing provided excellent customer service in friendly and polite manner. Gemma and Paris also very helpful. Gemma demonstrated com... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieThe Peel Centre, Great Portwood Street, SK1 2HH Stockport, GB
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Lees wat reviewers zeggen
When we arrived we were greeted by Chris who gave us a few bits of information but left us alone to get on and when we needed he just appeared and answered the query. Extremely helpful when we made ou... Toon meer
Bedrijf heeft geantwoord
It was a productive shopping day at Sofology Stockport. Chris was very helpful and knew his products well. He was able to direct me to the options I wanted. Never at any time did I feel pressured to b... Toon meer
Bedrijf heeft geantwoord
All of the staff were attentive and checking in without being overbearing. We were offered drinks and an activity pack was provided for our daughter whilst we were looking at all the options. Maria wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
The Peel Centre, Great Portwood Street, SK1 2HH, Stockport, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Customer service was excellent.
Customer service was excellent.
The member of staff was very professional explaining all about the product we bought
30 november 2025
Antwoord van Sofology - Stockport
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Looked after by Paris and Gemma
Looked after by Paris and Gemma. Both very helpful and knowledgeable.
Excellent experience.
1 december 2025
Antwoord van Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review!😊
Sofa Purchase
Everything went smoothly whilst ordering our new sofas. We had time to decide what we wanted and all of the questions that we had we answered.
25 november 2025
Antwoord van Sofology - Stockport
Hi there, thanks for your 5-star review, we really appreciate the feedback!
The not sold 5 week delivery
We have been waiting for a delivery for nearly 10 weeks on a sofa that was no more than 5 weeks delivery when in store
Trying to get to someone for an answer is almost impossible
The standard answer is someone will get back to you in 72 hours
1 september 2025
Review zonder uitnodiging
Antwoord van Sofology - Stockport
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
The young man was very good today and…
The young man was very good today and extremely helpful thank you
18 november 2025
Antwoord van Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
How I go into this store and come out…
How I go into this store and come out empty handed is an utter miracle…
Popped in today to see the fabulous Paris ,, and another lovely lady..
The furniture in here is absolutely stunning ,, staff are wonderful, especially Paris ,,, would highly recommend this store if you want an exquisite sofa , the choice is amazing…
Next time I go I will be looking for a coffee machine….
17 november 2025
Review zonder uitnodiging
Antwoord van Sofology - Stockport
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Sofa not delivered when arrange
Sofa not delivered when arrange, told property was in assessable via email no phone calls or nock on door from delivery driver
13 oktober 2025
Antwoord van Sofology - Stockport
Hi there, thanks for your review and we're so sorry to hear this. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details.
Antwoord van Sofology - Stockport
Hi there, thank you for your review. Another great review for Sarah, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review!😊
From the moment we walked through the…
From the moment we walked through the door the staff was on hand to help us with our needs. I found it completely comfortable the the staff wasn’t pushy or in your face, just there for advice when needed
9 november 2025
Antwoord van Sofology - Stockport
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent honest customer service
8 november 2025
Antwoord van Sofology - Stockport
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Jeremy at Sofology was such a fantastic…
Jeremy at Sofology was such a fantastic help today. We went in to look around to try and work out the sofa that was best for my back problems and thanks to Jeremy we were able to find exactly what we needed on the day and went home happy with a new sofa on the way! Thank you!
9 november 2025
Antwoord van Sofology - Stockport
Hi there, thanks for your 5-star review, we really appreciate the feedback!
A positive shopping experience
Sales assistant Paris took us through the selection and ordering process and her extensive knowledge of available products made the experience simple and pleasurable....a positive shopping experience
5 november 2025
Antwoord van Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review!😊
Buying our new Settee
After 1st choosing one then realising we hadn’t measured the space correctly (Electric and Gas Meter box built in🤦🏼♀️) we had to go back to the store to choose a different one Gemma our sales assistant was absolutely 100% professional so much help and knowledge also so very patient.
You have a brilliant staff member there with Gemma x
2 november 2025
Antwoord van Sofology - Stockport
Thank you for sharing your experience! We're delighted that Gemma assisted you professionally and patiently during your visit. Her knowledge and support positively impacted your shopping experience, and we're proud to have her on our team.
If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back to Sofology soon!
Excellent customer service
Excellent customer service. Really helpful and friendly staff. Made everything very easy with no pressure to buy at all. Very happy and looking forward to getting my new sofas.
4 november 2025
Antwoord van Sofology - Stockport
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Stockport
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review!😊
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Amazing service from Paris!
Paris was absolutely lovely from start to finish! She was so helpful, patient, and had us laughing the whole time, such a refreshing and genuine person to deal with. She really knew her stuff and made choosing our sofa super easy and enjoyable. You can tell she truly cares about her customers. Thanks, Paris, for turning what could’ve been a stressful shopping trip into a fun experience. There was Asian gentleman who also helped out and was very helpful and patient with us! Finally chose our sofa after 2years of debating! Thankyou again from both me and my mother
20 oktober 2025
Antwoord van Sofology - Stockport
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
When in doubt go to Paris
Seamless, non pressurised buying process served by Paris within Stockport store. Great product knowledge and demeanour. Looking forward to receiving our new sofa.
19 oktober 2025
Antwoord van Sofology - Stockport
Hi there, thanks for your 5-star review, we really appreciate the feedback!
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