Sofology - ThurrockReviews 

The whole experience was very easy and straightforward. The staff were very helpful and friendly. Would definitely recommend Sofology

Sales person was excellent.

Professional and friendly staff

Greate Product

The sofas were of perfect quality and amazing price and the staff were so helpful and lovely

Excellent service, explained and answered all our questions very well. Would highly recommend. Theresa served us with a smile all throughout. Thanks

Good store but expensive. Great customer service

Great experience. It was daunting when we visit store lot of choice I have to say staff was very helpful (crystal) help us choosing the sofa which was right for us. Next day we decided to change it from fabric to leather. Manager at store was very helpful I forget name apologies. He made the process so smooth.

the salesman took his time with us to explain all the different options while looking for what we really wanted rather than just looking for a sale. very happy with the service in store and would recommend anyone looking for a new sofa to visit Sofology :-)

The staff were so friendly, they answered and showed us different pictures of how we could have our sofa. All the time was taken to make us feel assured we picked the right sofa. Also there was no pressure to buy it there are then like other places.

Sales staff were excellent - a perfect balance of casual professionalism and attention, as well as comprehensive product knowledge. Who knew that buying a sofa could actually be a pleasant experience? Just hope my order arrives on time and is in order.

The staff were courteous and helpful

Helpful, non pushy staff with lots of lovely sofas to choose from!

Steve is the best salesman ever. I had my heart set on the Bellagio corner sofa but it was measuring too much of a tight fit for our home. I wont lie, I was gutted. My husband started to look at other sofas when Steve had a light bulb moment. A 3 seater! Once we measured up it meant we could buy the 3 seater, a foot rest (its massive) and a love chair (also HUGE) Its all thanks to Steve's quick thinking. The Bellagio is a HUGE suite of furniture and were thrilled that we got what we came in for. Steve was so friendly mannerly and polite and doesnt make a bad cuppa either. He was really knowledgeable about the product and his quick thinking saved the day. Were two very happy customers and I know the kids are going to love relaxing and having movie nights in comfort. We're so excited for it to be delivered.

Great experience

Relaxing, no pushy sales, Jon was very helpful, overall nice atmosphere.

MISS SOLD ⚠️⚠️⚠️

Absolutely shocking experience. We bought two recliner sofas in “Nutmeg” and they are NOTHING like what’s shown in the showroom—completely different colour and far worse quality.

We checked the swatch and even used the room visualiser before buying, yet what turned up looks nothing like what we were sold. This feels completely misleading.

When we complained to Sofology, we were dismissed and told it’s “the correct colour” and that nothing could be done—no accountability at all.

The sofas themselves are poorly made—stitching doesn’t line up, cushions are uneven, and the legs are wonky. These are NOT the same as the showroom models.

Save your money and go elsewhere. Avoid at all costs.

Lovely light, bright showroom with lots of choice for sofa, chairs & other furniture.
All clean & tidy.
Staff very helpful & in my experience not pushy in the slightest.
Sofa brought with 4 hrs interest free credit & delivery date not to far away!

excellent.