Chris Harper-Barrett at York made us feel welcome and offered us a drink of tea or coffee. He went through all the options for the sofa we had chosen making it easy for selecting the options we wante... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieClifton Moor Retail Park, 10 Hurricane Way, YO30 4XU York, GB
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Lees wat reviewers zeggen
Tim gave us good information about the options. There was no high pressure in the show room and we fairly quickly were able to make our choice and finalise the purchase.
Bedrijf heeft geantwoord
We were welcomed by Tim and thoroughly enjoyed his friendly and efficient attitude. His patience with our dithering was exemplary, a true gentleman. Even took a coffee to our disabled friend waiti... Toon meer
Bedrijf heeft geantwoord
When we walked in we were greeted by Tim, he welcomed us and we had a quick chat then he left us to look round. We didn't feel overwhelmed or pressured into buying which is refreshing. We left to look... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Clifton Moor Retail Park, 10 Hurricane Way, YO30 4XU, York, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Lovely staff, great range
Friendly and helpful but not in your face. Great range as usual.
27 december 2025
Antwoord van Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Really friendly and helpful staff
Really friendly and helpful staff. Was very patient when we couldn’t decide!
27 december 2025
Antwoord van Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent customer service
Excellent customer service. Very knowledgeable of stock. Made us aware of any possible access issues etc. Quick, easy and hassle free.
15 december 2025
Antwoord van Sofology - York
Good afternoon Mrs Neal, thank you for your feedback.
Customer service was outstanding and…
Customer service was outstanding and Gemma made the process really easy for us, we can’t wait to receive our order!
7 december 2025
Antwoord van Sofology - York
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
VVery good and polite customer service …
Very good and polite customer service Sarah was very sweet and nice young lady,with the help that I needed. V
9 december 2025
Antwoord van Sofology - York
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Dealt with very politely and…
Dealt with very politely and efficiently by
Fallon
An excellent representative for the company
2 december 2025
Antwoord van Sofology - York
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Very pleasant and relaxed with Chris !
Very pleasant and relaxed with Chris !
He was very helpful and professional throughout the whole process.
29 november 2025
Antwoord van Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Chris. Have a great day 😊
A great choice of sofas
A good range of sofas and chairs to choose from, we were allowed to take our time looking around the store, once we’d made our choice Tim Jones talked us through our order and options, he was very professional, helpful and knowledgeable, answering any questions that we had.
2 december 2025
Antwoord van Sofology - York
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Lovely clean showroom with plenty of…
Lovely clean showroom with plenty of choices of different styles of sofas - Chris (Sales Person) was extremely helpful.
1 december 2025
Antwoord van Sofology - York
Thank you for awarding us 5 stars :-)
Tim Jones was very informative and…
Tim Jones was very informative and helpful during our visit to the Clifton Moor store today. He gave us plenty of time to browse and any questions we had he answered. He prepared a quotation for our preferred sofa choice with no pressure to buy, especially as we advised him that we were browsing. After visiting other stores we returned to purchase the Bailey and Tim was professional and took time to to explain everything. Overall, an excellent experience and I wouldn't hesitate to recommend both Tim and Sofology
1 december 2025
Antwoord van Sofology - York
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Really polite and helpful staff
Really polite and helpful staff.
Good product and fair pricing.
30 november 2025
Antwoord van Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very helpful & friendly
29 november 2025
Antwoord van Sofology - York
Thanks for this fabulous review. We appreciate you sharing it with others!
An unexpected purchase from York
I called into your York store late on Sunday to look at suits with my daughter, for her first home. Whilst there I saw an ex display leather suit that was in the sale, this was for me. Iwas helped by a very nice gentleman. I went back first thing on Monday to buy the suit. I was helped by Tim who went through everything. My daughter will be buying a suit from them when her house purchase is complete. Just waiting for delivery in a couple of weeks 😊
Highly recommend the store and the staff.
24 november 2025
Antwoord van Sofology - York
Thank you so much for your lovely review Joanne. We’re glad our York team including Tim could help you find the perfect sofa.
It means a lot to hear you’d recommend us, and we look forward to helping your daughter when she’s ready, too.
Enjoy your new sofa when it arrives in a couple of weeks! 😊
Been 3 times before I decided on my…
Been 3 times before I decided on my sofa always treat very well and today at York branch jemma looked after me with great understanding and efficiency lovely experience thankyou
27 november 2025
Antwoord van Sofology - York
This is a great review Mr Winzer, thank you for sharing :-)
Tim provided excellent customer…
Tim provided excellent customer service, taking time to explain the full end to end purchasing process.
Would definitely buy from Sofology again in future.
26 november 2025
Antwoord van Sofology - York
Hello, thank you for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Dissapointment beyond belief...still waiting.
Dissapointment beyond. The store staff were amazing tbh selling to me. But my sofa was originally ready for 26.11.25, only to be moved to 1.12.25 and now earliest 17.12.25
I had acute cancer last year and said nothing will be as bad...turns out not being able to rest and relax without a sofa is as bad...moved house planning weeks ahead with a sofology for my sofa to arrive within the first month, organsising a v.special 18th birthday party mid December for my son and of course we all want a seat for xmas! Nope Sofology cannot be relied upon. When I finally do get it lets hope its comfy and worthy of the wait.
For reference I NEVER leave a bad review but this one has ruined my first xmas, 18th birthday party and some well deserved R&R for me. Hope some other whinging spoilt customer got theres early for the effort. Oh and I paid upfront in full!! Dont bother.
Used DFS and furniture village in the past & for all the sofas werent brill the service was excellent never had an issue in the past with deliveries like this.
*In response to sofology reply. I spoke to customer services before posting my review and who can do nothing about it. So why bother to email again? If you think its worth an effort as something may change then let me know. But I see another complaint here from a sofa ordered in early September now pushed back to Feb 2026. Shocking service that.
26 november 2025
Review zonder uitnodiging
Antwoord van Sofology - York
Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.
Helpful and informative
Tim Jones was very helpful and informative, making the process of purchasing a new sofa very easy. Thank you for your help!
25 november 2025
Antwoord van Sofology - York
Hi there, thank you for your review. Another great review for Tim, we will make sure to pass this on! Have a nice day.
Fallon the Sales Lady was diligent and…
Fallon the Sales Lady was diligent and personable . This made our purchase a pleasant experience .
24 november 2025
Antwoord van Sofology - York
Hi there, thank you for your review. Another great review for Fallon, we will make sure to pass this on! Have a nice day.
Great knowledgable staff
Spoke with Fallon and Nadine who were both excellent and helped us with our order
23 november 2025
Antwoord van Sofology - York
Thank you for your positive feedback about Sofology York. We're thrilled that Fallon and Nadine offered excellent service with your order. Your comments motivate our team to continue providing the best service.
If you need anything else, please let us know.
Thank you for choosing Sofology York.
Friendly staff
Tentative staff, polite and gave great knowledge of the sofas, Tim was great, gave good information about the products and options of the sale, I felt very comfortable and not pressured into any purchase, just a great overall experience
22 november 2025
Antwoord van Sofology - York
Thank you for choosing Sofology!
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