TOP RENT A CAR Bulgaria Reviews 

Antwoord van TOP RENT A CAR Bulgaria

3 uur geleden

Dear Customer,
Thank you for your kind review and valuable feedback!
We’re very happy to hear you had a smooth experience with us, from booking to returning the car. We truly appreciate your comments regarding the washer fluid and vehicle stickers, and we’ll take them into consideration as we continue improving our service. We hope to welcome you again soon!
Best regards,
Top Rent A Car

Antwoord van TOP RENT A CAR Bulgaria

8 okt 2025

Dear Mr. Brouwer,
We're delighted to know you had a great experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car

Antwoord van TOP RENT A CAR Bulgaria

10 sep 2025

Hello Mr. Horst,
Thank you for taking the time to share your feedback.
We would like to clarify that the “car wash fee” is not mandatory, but an additional service created for the convenience of our customers. As is standard in the rent-a-car industry worldwide, vehicles must be returned in the same condition in which they were received. This ensures fairness to all customers and allows us to maintain high operational standards. What we do differently is provide flexibility and save you the extra time of looking for a car wash before returning the vehicle. If you choose this service in advance, you can return the car without cleaning it. If you prefer not to use it, no fee will be charged, and the vehicle should be returned cleaned.
Our goal is to provide full transparency and flexibility, so that each customer can decide what works best for them. We apologize if this has caused any confusion, and we truly value your feedback as it helps us continuously improve our services.
We remain at your disposal should you have any further questions or concerns.
Best regards,
Top Rent A Car

Antwoord van TOP RENT A CAR Bulgaria

24 aug 2025

Dear Customer,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. Your opinion is extremely important to us and helps us improve the quality of our services.
As there is no detailed comment in this case to help us understand the specific issue that occurred during your reservation, we kindly ask you to provide us with additional information. Please share more details about what happened, as well as your reservation number, so that we can thoroughly review the case.
We would greatly appreciate it if you could send your explanation to our email address: customer.service@toprentacar.bg. This will allow us to analyze the situation and take the necessary steps to resolve the issue.
We are committed to providing excellent service to every customer and would be happy to have the opportunity to find the best solution for your case. Thank you in advance for your cooperation and patience!
Best regards,
Top Rent A Car

Antwoord van TOP RENT A CAR Bulgaria

17 aug 2025

Dear Richard,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. Your opinion is extremely important to us and helps us improve the quality of our services.
As there is no detailed comment in this case to help us understand the specific issue that occurred during your reservation, we kindly ask you to provide us with additional information. Please share more details about what happened, as well as your reservation number, so that we can thoroughly review the case.
We would greatly appreciate it if you could send your explanation to our email address: customer.service@toprentacar.bg. This will allow us to analyze the situation and take the necessary steps to resolve the issue.
We are committed to providing excellent service to every customer and would be happy to have the opportunity to find the best solution for your case. Thank you in advance for your cooperation and patience!
Best regards,
Top Rent A Car

Antwoord van TOP RENT A CAR Bulgaria

29 aug 2024

Dear Charley, Thank you for your review. We are very happy to have provided you with such a positive experience in all the aspects of your rent. We will be very glad to see you again soon.
Top Rent A Car

Antwoord van TOP RENT A CAR Bulgaria

9 nov 2023

Dear Paul,
Thank You for Your feedback. Our customer's opinion is important for the improvement of our services. We are sorry to hear that You've faced certain inconvenience during Your rent.
Please, do not hesitate to contact us on customer.service@toprentacar.bg with Your booking number and more details of Your rent.
We remain available,
Top rent a car

Antwoord van TOP RENT A CAR Bulgaria

31 mrt 2023

Dear Mark,
Thank you for your review. We hope you have a great day! Top Rent A Car

Antwoord van TOP RENT A CAR Bulgaria

5 nov 2020

Dear Lyutvi Yusuf,

Thanks for taking the time to leave a review. We are delighted that everything was good for you and we look forward to serving you again soon.

Kind Regards
--
Top Rent A Car
Customer Service

Antwoord van TOP RENT A CAR Bulgaria

24 okt 2019

Geachte heer Caro,

Bedankt voor het achterlaten van een positieve recensie!
We zijn blij te weten dat je onze auto goed hebt gehuurd.

We kijken ernaar uit u weer te imponeren met uw volgende huur!

Tot snel en gefeliciteerd,

TOP RENT A CAR TEAM
toprentacar.bg
+359 700 89 050

Antwoord van TOP RENT A CAR Bulgaria

2 jul 2019

Dear John,

Thanks for taking the time to leave us a review!

We are delighted that everything was good for you and once again you choose our services! Customer's satisfaction is something that we always strive to achieve and our company is constantly trying to exceeded market expectations and be professional and friendly.

We hope to see you again!

Kind regards,

TOP RENT A CAR TEAM
toprentacar.bg
+359 700 89 050