WeMasterTrade 

Antwoord van WeMasterTrade

2 dagen geleden

Hi Nimir, thank you for sharing your experience and for the constructive way you raised your concerns. We would like to set out what our records show.

The rule. Under Section 3.3 – Trading Interval Restriction, if a position on a symbol is open and at a loss, no new position on the same symbol may be opened on any other account you own. Once the losing position has been closed, you must wait at least one hour from the time it was closed before opening a new trade on the same symbol on any other account you own. The rule applies across accounts and does not exclude accounts that have stopped or accounts that were newly purchased. It is published here: https://faq.wemastertrade.com/prohibited-conduct-at-wemastertrade/

The violation. On 22 September 2026, positions on your previous account 1215754 were closed at 04:22:15, and the first trade on the same symbol on your new account 1216210 was placed at about 04:53:01 on the same day. That is a gap of roughly 30 minutes, inside the one-hour waiting period. The violation notice sent to you listed the orders and timestamps involved, with supporting evidence attached.

Your points. You noted that the new account had not yet been delivered when the previous positions were closed. The waiting period is counted from the time the losing position was closed, so the time at which a new account is delivered or activated does not change it. You also asked for a more proportionate outcome. Our Risk team reviewed your appeals and the withdrawal decision remained unchanged. Account 1216210 was reset instead of terminated, so that you can continue trading.

We appreciate your professionalism throughout this process, and we hope the details above explain the basis of the decision.

WeMasterTrade Team

Antwoord van WeMasterTrade

2 dagen geleden

مرحباً يوسف،

نشكرك على مشاركة ملاحظاتك. نحن نأخذ أي ادعاء يتعلق بسلوك أحد العاملين لدينا على محمل الجد، وخصوصاً ما يتعلق بعمولات الشركاء التسويقيين (Affiliates)، وسيتم عرض ما ذكرته على الإدارة المعنية لمراجعته والتحقق منه داخلياً.

لم نتمكن حتى الآن من التحقق من الواقعة المذكورة، ولا نناقش علناً أي أفراد بعينهم. لذلك نرجو منك مشاركة ما لديك من لقطات شاشة وتسجيلات، مع تاريخ كل واقعة وبيانات العميل المعني، عبر wemastertrade.com/report ليتسنى لفريق الامتثال مراجعتها بشكل دقيق. وبعد انتهاء المراجعة سنتواصل معك مباشرة.

Antwoord van WeMasterTrade

7 dagen geleden

Hi Md Shahabaj, aapne account 2007211 ke case ki details share ki, uske liye dhanyavaad. Hum batana chahenge ki hamare records mein kya hai aur review abhi kis stage par hai.

Violation. Account 2007211 ($10,000) ko Maximum Daily Loss (MDL) limit breach hone ki wajah se terminate kiya gaya. 6 October 2026 ki system report ke anusaar account ka starting Balance $10,088.82 aur starting Equity $10,124.22 tha. Daily Loss ka base in dono mein se jo zyada hai wahi hota hai, yaani $10,124.22. MDL $200 hone par minimum Equity threshold $9,924.22 tha. Account ki Equity $9,893.01 tak gir gayi, jisse Daily Loss $231.21 hua, jo limit se $31.21 zyada hai. Total loss $106.99 tha, jo $400 ki Maximum Total Loss limit se kam hai, isliye termination sirf Daily Loss limit ki wajah se hua.

Daily Loss kaise calculate hota hai. Daily Loss ko din ke kisi bhi samay Equity par naapa jata hai, jismein open positions ka floating profit aur loss bhi shamil hota hai, sirf band ho chuke trades ka result nahi. Isi wajah se closed trades mein chhota loss dikhne par bhi breach record ho sakta hai. Rule yahan samjhaya gaya hai: https://faq.wemastertrade.com/what-is-the-daily-loss-limit-and-what-happens-if-i-break-it/

Termination der se kyun hua. Breach 6 October ko record hua tha. System error ki wajah se us samay account automatically terminate nahi hua. Uske baad system ne account ko dobara check kiya aur rules ke anusaar terminate kar diya. Termination mein hui yeh der record hue breach ko nahi badalti.

Aapki complaint. Aapne poocha ki Daily Loss figure kis trade ki wajah se bana. Aapke complaint form mein diye gaye email address par hum apne replies deliver nahi kar paaye, isi wajah se aapko hamara jawab nahi mila. Trade-level breakdown ki aapki request Risk team ko bhej di gayi hai, aur hamari team kisi aur channel se aapse seedha sampark karke result samjhayegi.

WeMasterTrade Team

Antwoord van WeMasterTrade

12 okt 2026

Hi Hazem and Mayada, thank you for sharing your experience. We would like to set out in full what our records show and why this decision was made.

The violations. Following a thorough review of your trading history, our Risk team identified activity on account 1207591 (Hazem’s profile) and on accounts 1219107 and 1218111 (Mayada’s profile) that violates Section 3.3 – Trading Interval Restriction in our Prohibited Conduct rules. Withdrawal request W000135571 was submitted on account 1207591. The violation notice sent to both of you listed specific instances, including:
+ 28 September 2026: a position on XAUUSD_ on account 1207591 was closed at 17:40:13, and a trade was then placed on account 1218111 at 17:52:56.
+ 28 September 2026: a position on XAUUSD_ on account 1207591 was in a losing state, and a trade was then placed on another account at 17:52:56.
+ 29 September 2026: a sell position on XAUUSD_ on account 1207591 was in a losing state at 13:15:02, and a trade was then placed on account 1218111 from 14:54:02 to 16:41:54.
+ 5 October 2026: a position on XAUUSD_ on account 1207591 was in a losing state at 10:53:42, and a trade was then placed on account 1219107 from 11:54:23 to 14:32:57.

Our review found a repeated pattern: account 1207591 was used to place orders first, and when those orders moved into a loss, orders with more favorable entry points were placed on accounts 1218111 and 1219107. The rule exists to prevent trading risk from being transferred or distributed across related accounts following losing trades. The orders involved were attached to the notice as evidence, and they were only a few examples of the violations identified across both profiles.

Explanations provided and cooperation. Despite receiving detailed explanations and supporting evidence from both our Risk team and our Support team regarding these violations, we have observed a continued lack of cooperation from both of you in addressing these concerns. In line with our policy, accounts 1207591, 1219107 and 1218111 were terminated and withdrawal request W000135571 was not approved.

Conduct. Furthermore, we identified instances where misleading and factually inaccurate statements about WeMasterTrade were published, which we consider damaging to our company’s reputation. This is inconsistent with the standards of professionalism expected from our clients and constitutes a material breach of the Trading Agreement accepted on registration, specifically Section 3.1 – Acts of Dishonesty and Unauthorized Activities, which prohibits the use of reputationally damaging language about the company without valid grounds.

Previous payout history. Both of you have previously received successful payouts from WeMasterTrade:
+ Hazem’s profile: total payouts received of $4,272.49.
+ Mayada’s profile: total payouts received of $1,055.46.
These payouts show that profit share is paid when the rules are followed. However, the violations and conduct identified in our recent review raised serious concerns about continued cooperation with both profiles.

Final decision. Given the seriousness of these violations and the overall assessment, we determined that continued cooperation is no longer possible. Both customer profiles have been permanently banned, and all services and access under WeCopyTrade and WeMasterTrade have been terminated. This decision is final, and it was made to protect the integrity, fairness and sustainability of our trading environment.

WeMasterTrade Team

Antwoord van WeMasterTrade

12 okt 2026

Hi there! Thank you so much for the fantastic 5-star review. We're thrilled to hear that you experienced great service and appreciated our pricing. If you ever need anything else, we're always here to help!
WMT Team

Antwoord van WeMasterTrade

12 okt 2026

Hi Hazem and Mayada, thank you for sharing your experience. We would like to set out in full what our records show and why this decision was made.

The violations. Following a thorough review of your trading history, our Risk team identified activity on account 1207591 (Hazem’s profile) and on accounts 1219107 and 1218111 (Mayada’s profile) that violates Section 3.3 – Trading Interval Restriction in our Prohibited Conduct rules. Withdrawal request W000135571 was submitted on account 1207591. The violation notice sent to both of you listed specific instances, including:
+ 28 September 2026: a position on XAUUSD_ on account 1207591 was closed at 17:40:13, and a trade was then placed on account 1218111 at 17:52:56.
+ 28 September 2026: a position on XAUUSD_ on account 1207591 was in a losing state, and a trade was then placed on another account at 17:52:56.
+ 29 September 2026: a sell position on XAUUSD_ on account 1207591 was in a losing state at 13:15:02, and a trade was then placed on account 1218111 from 14:54:02 to 16:41:54.
+ 5 October 2026: a position on XAUUSD_ on account 1207591 was in a losing state at 10:53:42, and a trade was then placed on account 1219107 from 11:54:23 to 14:32:57.

Our review found a repeated pattern: account 1207591 was used to place orders first, and when those orders moved into a loss, orders with more favorable entry points were placed on accounts 1218111 and 1219107. The rule exists to prevent trading risk from being transferred or distributed across related accounts following losing trades. The orders involved were attached to the notice as evidence, and they were only a few examples of the violations identified across both profiles.

Explanations provided and cooperation. Despite receiving detailed explanations and supporting evidence from both our Risk team and our Support team regarding these violations, we have observed a continued lack of cooperation from both of you in addressing these concerns. In line with our policy, accounts 1207591, 1219107 and 1218111 were terminated and withdrawal request W000135571 was not approved.

Conduct. Furthermore, we identified instances where misleading and factually inaccurate statements about WeMasterTrade were published, which we consider damaging to our company’s reputation. This is inconsistent with the standards of professionalism expected from our clients and constitutes a material breach of the Trading Agreement accepted on registration, specifically Section 3.1 – Acts of Dishonesty and Unauthorized Activities, which prohibits the use of reputationally damaging language about the company without valid grounds.

Previous payout history. Both of you have previously received successful payouts from WeMasterTrade:
+ Hazem’s profile: total payouts received of $4,272.49.
+ Mayada’s profile: total payouts received of $1,055.46.
These payouts show that profit share is paid when the rules are followed. However, the violations and conduct identified in our recent review raised serious concerns about continued cooperation with both profiles.

Final decision. Given the seriousness of these violations and the overall assessment, we determined that continued cooperation is no longer possible. Both customer profiles have been permanently banned, and all services and access under WeCopyTrade and WeMasterTrade have been terminated. This decision is final, and it was made to protect the integrity, fairness and sustainability of our trading environment.

WeMasterTrade Team

Antwoord van WeMasterTrade

8 okt 2026

Hi Trinh Van Hai, thank you for sharing your experience.

We would like to set out what our records show. In November 2025, a Trading Interval violation was identified on your account 1053369 under Section 3.3 of our Prohibited Conduct rules, and a violation notice was sent to you by email on 11 November 2025. The rule states that if a position on a specific symbol is open and at a loss on one account, a new position on the same symbol cannot be opened on any other account the customer owns, regardless of timing. Once the losing position is closed, the customer must wait at least one hour before trading the same symbol on another account. The rule is published here: https://faq.wemastertrade.com/prohibited-conduct-at-wemastertrade/

In your reply to that notice, you confirmed that you had traded the same product on two accounts and told us you did not fully understand the rule. Our support team then explained Section 3.3 in detail and pointed you to where it is published. Support had also told you earlier, on 9 November 2025, that trading the same symbol within a single account is fine, and that the restriction applies across multiple accounts.

Your withdrawal request was declined because of this violation, not because of the Profit Consistency rule, which has not applied to traders in Vietnam since November 2025. Your account 1059445 was also terminated following a Daily Loss violation, which occurs when an account's equity falls below the minimum equity threshold set by the Maximum Daily Loss limit.

The concerns raised in this review about "hidden rules", "manipulated data" and deliberately creating losing trades were not raised at any point while we handled your case, and no supporting evidence has been provided. Our trading rules are published openly in our FAQ, and the figures shown on an account are calculated automatically from its trading data. Our rules do not ask traders to place losing or fake trades. WeMasterTrade has paid thousands of successful payouts to traders under the same published rules, verifiable through our official community channels.

WeMasterTrade Team

Antwoord van WeMasterTrade

6 okt 2026

Hi, thank you for sharing your concern.

To ensure fairness for all traders, we strictly prohibit different customers from trading on the same device. This is clearly stated in our Terms & Conditions: https://faq.wemastertrade.com/can-i-trade-on-multiple-devices/

Customers trading on a shared device is recorded as a violation. The login dates, or the fact that one of the accounts was later terminated, do not change this, and cannot be used to treat the shared-device activity as not being a violation. On this basis, withdrawal request W000135562 was declined and the accounts involved were terminated in line with our policy.

We Master Trade Team

Antwoord van WeMasterTrade

1 okt 2026

Hi Golden, thank you for sharing your concern.

To clarify the violation: account 1183534 was liquidated after reaching the Maximum Daily Loss (MDL) limit. Per our policy, once Daily Loss is reached or surpassed, the account is automatically liquidated for the remainder of that trading day — trading cannot resume, and this applies regardless of how many resets a package may include, since Daily Loss and Max Loss violations, as well as a second Risk Consistency violation, are not eligible for reset.

Regarding the $50 difference between your stop loss ($150) and the recorded loss ($200), our team has asked for the specific order ID several times so we can check the execution details with our Risk team, but we have not yet received it. Without this information, we're unable to verify what happened on that specific trade.

WeMasterTrade Team

Antwoord van WeMasterTrade

1 okt 2026

Hi Ola, thank you for your patience while we looked into this further.

Following an additional manual review by our Risk team, we found that the automated profit/loss calculation had counted the full 0.02 lot position rather than accounting for the partial close executed at 08:55. Upon manual recheck, the account did not actually reach the Risk Consistency threshold, and your account is being reactivated.

We appreciate you providing the detailed evidence that helped us catch this, and our team will be in touch with you directly with the next steps.

WeMasterTrade Team

Antwoord van WeMasterTrade

29 sep 2026

عزيزي os herdan،

شكرًا جزيلاً لك على مشاركة تقييمك وملاحظاتك القيمة معنا! يسعدنا جداً معرفة أنك راضٍ عن سرعة عمليات السحب وشفافية القواعد لدينا في WeMasterTrade.

نأخذ ملاحظتك بشأن زيادة نسبة مشاركة الأرباح بعين الاعتبار، ونعمل دائماً على تطوير خدماتنا وبرامجنا لتقديم أفضل تجربة ممكّنة لتداولك.

نتمنى لك دوام التوفيق والنجاح في رحلتك التداولية معنا!

مع أطيب التحيات،

فريق WeMasterTrade

Antwoord van WeMasterTrade

28 sep 2026

Dear Ahmed,

Thank you for taking the time to share your experience with us! We are thrilled to hear that your first profit withdrawal request was approved and processed smoothly within just two hours.

Providing fast, reliable, and seamless service once trading conditions are met is always our top priority. We appreciate your trust in WeMasterTrade and look forward to supporting you throughout your trading journey.

Best regards,
The WeMasterTrade Team

Antwoord van WeMasterTrade

28 sep 2026

Hi Adam, thank you for sharing the details of your case. We would like to clarify where the review of account 1215025 currently stands.

The Daily Loss limit is based on the higher of your starting Balance and starting Equity, minus the Maximum Daily Loss (MDL). For this account, the starting Equity was $39,025.61 and the MDL was $2,000, which set the minimum Equity threshold at $37,025.61. Our records show the account's Equity at $37,021.02, resulting in a Daily Loss of $2,004.59.

Regarding the difference you reported between your MT5 terminal ($37,225.02) and the Dashboard, we rechecked the account and the MT5 records on our side match the figures shown on the Dashboard. To investigate further, we have asked you for the MT5 screenshot or account statement showing the $37,225.02 balance, so we can compare the same data and timeframe. The execution details of order #60659662 that you raised have also been submitted to our Risk team for verification.

We will continue the review with you by email as soon as we receive the statement.

We Master Trade Team

Antwoord van WeMasterTrade

21 sep 2026

Hi Alaa, thank you for the detailed technical breakdown and for raising this concern.

We'd like to clarify: WeMasterTrade payouts are processed through various methods, including cryptocurrency, bank transfer, Volet, PayPal, and other supported channels. To consolidate and display these across our blockchain verification system, transactions are tokenized — which is why the WMT token shown on BscScan may display a value of $0.00. This does not reflect the actual monetary value paid to traders; the payouts themselves are genuine.

We recognize this presentation can be confusing, and your feedback has been forwarded to our IT team to improve clarity going forward. For a step-by-step explanation of how our verification process works, you can refer to this video: https://youtu.be/DU9er9bdItU?si=o5AVapi_wMk1zyaY

If you have further questions, feel free to reach out via wemastertrade.com/report.

WeMasterTrade Team

Antwoord van WeMasterTrade

22 sep 2026

Hi Patrick, thank you for your patience throughout this process.

We can confirm your account has been reactivated, and as discussed directly with you, you've agreed to continue using cTrader while our IT team works on resolving the underlying technical issue affecting the specific symbol in question. We appreciate your cooperation and continued communication with our team on this.

We take feedback like yours seriously, as it helps us identify areas to improve both our systems and customer experience. We hope this update reflects the resolution reached, and we remain available via wemastertrade.com/report should you need further assistance.

We Master Trade Team

Antwoord van WeMasterTrade

14 sep 2026

Hi Israa, thank you for sharing your feedback again.

We take accusations like "scammer" and "scam charts" seriously, but we were unable to locate an account matching the details in your review, which makes it difficult for us to look into your specific case.

WeMasterTrade has a track record of thousands of successful payouts to traders, verifiable through our official community channels. If you have a specific account or experience you'd like us to review, please reach out via wemastertrade.com/report with your account details, and our team will look into it.

We Master Trade Team