Staff are helpful and knowledgeable, but there was quite a wait for a staff member to be free to serve us at 11am on a Sunday. We asked about the trade in / charity donation option which was acknowl... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Wes and the team at Balfes Kingston helped me out massively, on a Satursday afternoon not long off closing time. My commuter bike had gearing issues, which the team diagnosed, and replaced the gear ca... Toon meer
Madison water proof socks - absolutely superb ; previous used Seal skins also superb however the Madison socks seem more ‘ cycle oriented.. thinish - perfect weight around the foot - so not to pack o... Toon meer
Excellent experience buying our new MTBs. We have been using Balfe's in Kingston for a few years for components and some bike servicing and have talked bikes with their very knowledgeable staff. Thi... Toon meer
Bedrijfsgegevens
Over Balfe's Bikes - Kingston
Geschreven door het bedrijf
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Geschreven door het bedrijf
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contactgegevens
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, Verenigd Koninkrijk
- 02045315552
4,8
Uitstekend
1K reviews
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Help when needed most
A last minute request, grateful for the accommodation of my request to remove a seized pedal for a bike trip.
23 juli 2026
Well done, Scott
Scott was great and provided an excellent experience on my bike service and the return of a faulty product.
24 juli 2026
Outstanding customer service great…
Outstanding customer service great online support very fast dispatch will definitely be a continued customer
23 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Bit of a wait
Staff are helpful and knowledgeable, but there was quite a wait for a staff member to be free to serve us at 11am on a Sunday.
We asked about the trade in / charity donation option which was acknowledged then ignored.
20 juli 2026
Antwoord van Balfe's Bikes - Kingston
Hi EG
Sorry for the delay in serving you on a busy Sunday. I hope you can understand that we need to ensure that we're finished with one customer before serving another, we always do our best to serve everyone as quickly and efficiently as possible.
Regarding the trade in, on full price bikes and if they are purchased in full (not Cyclescheme/Finance) then we are happy to provide a 10% discount up to £100 maximum discount if you donate your old bike upon purchase of a new one.
Sorry we didn't explain this whilst you were in store, I will check that all colleagues are fully aware of this scheme.
Feel free to reach out to me, we are much quieter during the week if that's of any help.
Callum W
Assistant Manager
Arrived quickly and friendly and polite…
Arrived quickly and friendly and polite service in store
20 juli 2026
Such a pleasure interacting with the…
Such a pleasure interacting with the everyone at the Kingston store - specials honours to Wes. Very thankful for the advice, assistance and making the whole bike and accessory procurement process go much more smoothly than I could have anticipated.
19 juli 2026
Knowledgable and helpful staff
Knowledgable and helpful staff. Well priced bicycle supplied with the extras I required.
12 juli 2026
Excellent service from start to finish
Excellent service from start to finish. The staff were friendly, professional, and resolved my issue quickly. Great communication and I’m very happy with the outcome. Highly recommended.
12 juli 2026
Wheel Issues
Had two wheels serviced and a couple of problems as a result.
Dropped them in and Scott dealt with the same day. Great service and back on the bike the following morning.
13 juli 2026
Excellent service and large selection…
Excellent service and large selection of bikes. The staff took the time to listen to what I was looking for and even took the time to show me how the two child seats would attach to the bike.
11 juli 2026
As ever the advice from the staff and…
As ever the advice from the staff and the service support that made my first 35 mile round trip to London a great experience.
5 juli 2026
Very knowledgeable and skillful…
Very knowledgeable and skillful mechanic.
Completed the work that was expected with the minimum of fuss and good humour.
Would definitely use Balfes again.
2 juli 2026
Very quick and professional service…
Very quick and professional service thank you very much
6 juli 2026
Knowledgeable staff and great customer…
Knowledgeable staff and great customer service. I was helped to find the right bike with brilliant advice.
30 juni 2026
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