Brought bike in with loose bottom bracket and rattling to the rear hub/cassette area. Had my bike for over a week, ordered a bottom bracket that was not compatible (rectified in a day), and said there... Toon meer
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Needed prompt replacement of rear inner tube for which I was fully prepared to come back later. However, Curtis was able to see to it immediately and easily identified the cause of the puncture. He wa... Toon meer
I chose Balfe's because their prices were very competitive. I liked the fact that I could order parts and pick them up at a local store. The Staff, were friendly and helpful.
Very welcoming. Answered every question with a clear and understandable answer. Quick efficient and overall a pleasant experience. My now go to bike shop.
Bedrijfsgegevens
Over Balfe's Bikes - Sutton
Geschreven door het bedrijf
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Geschreven door het bedrijf
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contactgegevens
126 High Street, SM1 1LU, Sutton, Surrey, Verenigd Koninkrijk
- 020 8076 7400
4,8
Uitstekend
875 reviews
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I chose Balfe's because their prices…
I chose Balfe's because their prices were very competitive. I liked the fact that I could order parts and pick them up at a local store. The Staff, were friendly and helpful.
11 augustus 2026
Said the hub/cassette assembly was fine - but they didn't even check it. Poor
Brought bike in with loose bottom bracket and rattling to the rear hub/cassette area. Had my bike for over a week, ordered a bottom bracket that was not compatible (rectified in a day), and said there was nothing wrong with the rear hub/cassette which I specifically asked about when picking it up. The sprockets where loose, another shop put a spacer in to fix as a temp fix. Why not check? Would be more work and money for you. Why ignore a customer. I could have been stranded or worse if the hub/cassette assembly had failed completely. Fobbed off, it'll be the bottom bracket (yeah I knew that, but also the hub/cassette...just a simple check that the customer asked for repeatedly.
7 augustus 2026
Very welcoming
Very welcoming. Answered every question with a clear and understandable answer. Quick efficient and overall a pleasant experience. My now go to bike shop.
9 augustus 2026
Efficient, helpful and friendly
Needed prompt replacement of rear inner tube for which I was fully prepared to come back later. However, Curtis was able to see to it immediately and easily identified the cause of the puncture. He was very helpful and informative in addition to being efficient at his job.
8 augustus 2026
Great service!
Friendly staff in store (Sutton) and overall an efficient service where I was kept fully informed at every step.
6 augustus 2026
I purchased my second bike from balfes…
I purchased my second bike from balfes because you can always be assured of great service and a good deal backed up with support if you need it.
23 juli 2026
Balfes Bike
Balfes Bike, serviced both my Brompton s, the service I received was professional, friendly & the communication was spot on.
Thank you 😊
27 juli 2026
Excellent new tyres now
21 juli 2026
Total customer care…
I was greeted with the usual enthusiasm from Danny, what a credit to the company. The work he had carried out as normal was first class, thank you.
19 juli 2026
Friendly and helpful staff
Friendly and helpful staff, with good communication during the duration of the bike service.
5 juli 2026
Great service absolutely brilliant from…
Great service absolutely brilliant from the moment we enter until the delivery date
6 juli 2026
Took my bike to your shop in Sutton to…
Took my bike to your shop in Sutton to have the chain put back on because i had bent a link, taking the chain off to clean. All done in about 30mins. Brought a spare link on advice . No problems as usual from the shop. My go to shop for bike service etc.
4 juli 2026
The shop are not cheap but the service…
The shop are not cheap but the service is pretty good.
26 juni 2026
fixed my carerra within 1 day
fixed my carerra within 1 day , super friendly, super nice and bike runs and works perfectly as it should. Thank you.
21 juni 2026
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