Direct Specs Reviews 

Purchased my glasses online last November but at the weekend the arm broke off! I emailed the company straight away and sent them in the post Monday evening. By Wednesday lunchtime they were delivered back to me - all fixed and no charge!

Wonderful service - I’m so very grateful.
Will definitely use again

Matt & Gary gave great service. Also suggested that my puppy chewed specs may be repairable - which they were! I suspect other opticians would simply insist a new pair would be required . .
I decided to purchase an additional pair as a spare anyway. Great team at Shirley Solihull branch. Wish you did contact lenses too, would use you for daily disposables if you did.

Phoned Gary today and a broken pair of sunglasses where the arm had came away from the frame. He said come straight in. Within ten minutes Gary had removed the old screw and added a new one! Fantastic! Saved me hundreds in buying a new pair! Really would recommend Gary and the team as they clearly know and enjoy what they do.

Very helpful in the shop. Vary happy for me to try multiple pairs of glasses and giving very helpful feedback and suggestions on which type of glasses look and fit the best.

Jenny was friendly and very knowledgeable. Made the visit very pleasurable. My glasses were ready within the given time scale and are so far very good I will definitely be returning.

From the moment you walk in your met with a friendly and professional manager (Jenny) the process is easy and so much cheaper than the high street with new glasses within the week definitely going back again

The whole process from start to finish was a pleasant experience. Jenny was a cheerful, pleasant person to deal with. There was a wide range of frames to choose from. I was not disappointed and would recommend to anyone.

Claire from Walsall is fabulous always caring and does what she can to help her customers.,

Great experience, Jenny was very helpful and knew what glasses I wanted better than me and I love them. Great service, great price and Jenny is brilliant.
Won't be going anywhere else again 🤩

first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg!

Highly recommend Direct Specs and Jenny

Gary was very patient and helpful while i picked out sunglasses and glasses recently. They arrived less than a week later and expertly fitted by Gary too. Really happy, thank you!

I have been using direct specs in Shirley west Midlands for a couple of years. I went in last Monday as I know Gary works on that day and yet again I was not disappointed. He once again was friendly, very attentive and professional. He always seems to be able to sort out any problems I have with mine and my mother's glasses. He is such an asset to the Company to the degree I only go in when I know he is working. Gary u are fantastic and so helpful, keep up the good work as I would probably look elsewhere if u wasn't there.

We would like to thank Phil for his efficient speedy speedy service.He went out of his way to help my disabled husband.We are delighted with the glasses and highly recommend Direct Specs to anyone.Thank you Phil

Again superb service and always attention to detail. I have been several times over the years and the service is always outstanding plus glasses / frames etc are extremely competitive compared to other companies. Would definitely recommend.

I can not praise this company enough! I lost my specs
(again!!) and emailed to say i needed to buy some more but was worried I'd mess them the order up.. Simon came back to me straight away to say he could help and then did! Absolute legend
After a bit of a nightmare with Royal Mail, they lost my delivery/sent it back
I emailed again and Abi rang me within minutes to say they would replace them - fantastic service

I highly recommend this company, not only for their lovely glasses but there sales team and customer service are amazing

Thank you again

Jenny identified straight away that I was wearing the wrong bridge size; that’s why my spectacles kept sliding down my nose. I didn’t even realise there was such a thing. Jenny is always cheerful and welcoming. I’ve bought specs from here for at least 10 years. Wouldn’t go anywhere else.

Highly recommend! Great experinece , friendly and welcoming! Will definitely back for another pair. 🌟

The PERFECT Service from start to finish! Highly recommended!

Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. Her feedback was greatly appreciated. The turn around was prompt and the price was great. Would definitely recommend!

Great service from Jenny at the burton branch. 10/10 recommend. :)