As always it has been a pleasure to deal with Hays Travel Alnwick. Clare was very helpful and informative regarding my booking and made me feel safe and secure throughout. All the staff in the past... Toon meer
Bedrijf heeft geantwoord
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Fabulous holiday booked yesterday. Advice ,support etc really good. Everything explained, Diane even helped us download the Hays app and showed us how to access our info etc We've used Hays for ye... Toon meer
Bedrijf heeft geantwoord
Good staff, helpful, same price as the internet, saved us a lot of screen time and hassle. Pleasant environment. Will use again
Ellie ( I think it was Ellie we asked her name but I may have misremembered) anyway she was so smiley and efficient and helpful and booked two holidays for us in Alnwick Hays Travel on Wednesday morni... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
60 Bondgate Within, NE66 1JD, Alnwick, Verenigd Koninkrijk
- 01665465026
4,9
Uitstekend
652 reviews
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Fantastic service as always from…
Fantastic service as always from Claire, wouldn’t shop anywhere else for a holiday
30 juli 2026
Helpful and same price as the interne
Good staff, helpful, same price as the internet, saved us a lot of screen time and hassle. Pleasant environment. Will use again
5 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Hays Travel - Alnwick
Thank you so much for the lovely review Graeme! :)
Staff are friendly and helpful
Staff are friendly and helpful. Booking holiday with them is pleasant same with service.
25 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you for your review Gail, we hope you have the best holiday! - Laila
Travel Money with Hays Travel
So today I took out a Travel Card, Euros and Hungarian currency for a forthcoming trip at the Alnwick Branch. My husband did similar at the Morpeth Branch. My rate of exchange was significantly less than at the Morpeth Branch by at least £20! My husband went back to Hays travel in Alnwick on my behalf and was told it was different because there is more competition in Morpeth when it comes to holiday companies. This is ridiculous given it’s the same company just a different branch and not a plausible explanation.
I have no issue with the person that served me as she was lovely and very helpful. This is a situation she has no control over.
I’m not happy and would advise anyone to check the exchange rate before getting money with Hays travel.
The irony is that we booked our holiday with Hays Travel!
Saturday 1st August
I wish to rectify my review yesterday.
After a call from Diane at Hays Travel Alnwick this morning my travel exchange was reviewed with the Branch Manager Claire and I received an apology and an updated rate in line with the Morpeth Branch. So I went and collected the exchange difference.
At this juncture may I say that Diane should not be held responsible for the exchange rate error as she was following the guidelines given to her. She was immensely helpful and obliging as was Claire. The ladies dealt with the discrepancy efficiently and I am in no way deterred from engaging Hays Travel for holidays in the future. To anyone reading my update.
Go and see Diane she is a sweetheart.
Many Thanks Ladies
Tracey
31 juli 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Alnwick
Thank you for taking the time to share this feedback, and I am sorry to hear about your experience.
I know Diane has already spoken to you this morning and she has refunded this amount for you.
I completely understand why you would be disappointed to discover that the exchange rate you received from us was different to the rate available at Morpeth and this should not have been the case.
Each branch does have the flexibility to advertise different offers, I appreciate that on this occasion we didn’t offer you the best deal and for that I sincerely apologise.
This was an error on our part, we can offer all customers the same deal in any of our branches and this valuable feedback will be used for staff training to ensure this does not happen again.
I was pleased to hear that Diane who served you was friendly and helpful.
We value that you chose Hays Travel to book your holiday, and I am sorry that this experience left you feeling disappointed and I sincerely hope we can welcome you back in any of our branches very soon,
Kind regards
Claire
Branch Manager
Always very lovely and efficient staff
Always very lovely and efficient staff, nothing is any problem to them so thank you so much
28 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you so much for the lovely review! :)
As always the staff at hays Alnwick are…
As always the staff at hays Alnwick are so helpful and friendly, i wouldn't go anywhere else.
19 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you so much for the lovely review!! I hope you enjoy the cruise :) - Katie
Bridget was exceptional and friendly
Bridget was exceptional and friendly, brilliant knowledge and helpful. An absolute credit to Hays, I was in retail for 47.5 years so recognize excellent employees.
23 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you so much for your wonderful feedback! I am absolutely delighted to hear that I provided such exceptional and friendly service. We truly appreciate your kind words and recognition. Thanks, Bridget :)
Knowledgeable staff who are friendly…
Knowledgeable staff who are friendly and make you feel welcome. Will go the extra mile.
12 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you for taking the time to leave such a lovely review, it was a pleasure booking your holiday :) Nathan
As always it has been a pleasure to…
As always it has been a pleasure to deal with Hays Travel Alnwick. Clare was very helpful and informative regarding my booking and made me feel safe and secure throughout. All the staff in the past have been very helpful and pleasant in dealing with bookings and holiday money exchanges.
Lola Edwards.
12 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you for leaving such a lovely review for our store, it is always a pleasure booking your fabulous trips :) Claire
Positive experience at Hays Travel Alnwick
Our travel assistant was very helpful. We already had an idea of where we wanted to go and when but she was able to answer a few questions we had. Our whole experience was positive and enjoyable.
17 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you for this lovely review, it was a pleasure booking your holiday! :)
Staff are always very professional and…
Staff are always very professional and helpful nothing is too much.
Good experience always.
14 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you for your wonderful feedback! We are so pleased to hear that we consistently provide professional and helpful service, and that you always have a good experience with us. Thanks, Sasha
Excellent friendly serviceWe always receive such excellent…
We always receive such excellent service from Hays Alnwick. Staff so friendly and helpful
Booking service given by staff so helpful
7 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you for this lovely review of our store, it is always a pleasure booking your trips :)
Fantastic service from Sasha.
I was in Anwick yesterday, as I had been looking at a cruise the night before I decided to call in to Hays to find out a bit more about it.
I was greeted by Sasha with a lovely smile.
I discussed the cruise with her in great detail, she answered all of my questions.
As Sasha was very friendly, helpful and professional I decided to book the cruise with her.
Thank you Sasha for a great booking experience.
14 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you for the extremely kind review, it was a pleasure getting you booked.
Sasha xx
Hays Travel Alnwick Wednesday 8 July 2026
Ellie ( I think it was Ellie we asked her name but I may have misremembered) anyway she was so smiley and efficient and helpful and booked two holidays for us in Alnwick Hays Travel on Wednesday morning. we have been using Hays Travel in Alnwick for a few years now and it is always a wonderful service. Thank you.
8 juli 2026
Antwoord van Hays Travel - Alnwick
Hi Patricia yes that was me! Thank you so much for your lovely feedback it was a pleasure being able to book your holidays for you!
-Ellie
Brilliant service from Bridget
Brilliant service from Bridget. Attentive and very clear with information . Answered all questions about our choice of location. No hesitation in booking with Hays again. 5* service
9 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you for your wonderful review! We are so pleased to hear that our service was brilliant and that all your questions were answered clearly. We look forward to assisting you again.
Thanks, Bridget :)
Fabulous holiday booked yesterday.
Fabulous holiday booked yesterday.
Advice ,support etc really good.
Everything explained, Diane even helped us download the Hays app and showed us how to access our info etc
We've used Hays for years. All of our holidays have been organised/booked with them. No complaints ever!!
8 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you so much for your kind words and continuous support Rosalyn, we are so pleased we made the experience of booking your holiday so smooth! - Laila
Lovely friendly staff
Original chat with Nathan who gave us some great suggestions. Went back in and booked with Laila. Both excellent members of staff and both very professional and friendly and were really looking forward to our holiday being as smooth as the booking.
4 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you so much for your kind words Sherrie, it was a pleasure booking your holiday and we cannot wait to hear all about it! - Laila & Nathan
Ellie was very helpful when searching…
Ellie was very helpful when searching for a specific holiday. She explained all the different options and prices thoroughly. She also assisted with some queries about carrying medical equipment on board.
2 juli 2026
Antwoord van Hays Travel - Alnwick
Thank you so much for your kind review, I'm pleased we got your holiday booked up for you, thanks again for choosing to book with me - Ellie :)
Antwoord van Hays Travel - Alnwick
Thank you for your kind review! Im so pleased i got your holiday booked for you, thank you again for booking with us
-Ellie
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