The service delivered was excellent with full attention to the needs of the customer. In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airpo... Toon meer
Bedrijf heeft geantwoord
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We received excellent service from Kirsty at the Fulwell branch. Kirsty spent time ensuring we got the exact holiday we were looking for at the best price. After care was also spot on.
Bedrijf heeft geantwoord
Superb advice from Kia, hope that's the correct spelling! Very experienced even changed my flight times, and spent time to ensure I got the correct room type. Very patient, And all done over the ph... Toon meer
Bedrijf heeft geantwoord
Amelia at fulwell branch is always super helpful, especially after she went that extra mile after we'd had a bit of a disaster on our last holiday to lanzarote. Not hays travels fault just to make it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
2 Sea Road, SR6 9BX, Fulwell, Verenigd Koninkrijk
- 0191 5488300
4,9
Uitstekend
1K reviews
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Antwoord van Hays Travel - Fulwell
Thank you so much for taking the time to leave your feedback. Kirsty is currently on annual leave but I will make sure your comments are passed on to her.
Kind Regards
Sharon
Excellent service, exact holiday at great price.
We received excellent service from Kirsty at the Fulwell branch. Kirsty spent time ensuring we got the exact holiday we were looking for at the best price. After care was also spot on.
6 augustus 2026
Antwoord van Hays Travel - Fulwell
Thank you so much for your fantastic feedback. Kirsty is now on annual leave but I will ensure your comments are passed on to her.
Kind Regards
Sharon
knew her buisness
6 augustus 2026
Antwoord van Hays Travel - Fulwell
Thank you for taking the time to leave us a review, Khia is on her day off but we will make sure sees this on her return tomorrow.
Kind regards
Hays- Fulwell
:)
Superb advice from Kia
Superb advice from Kia, hope that's the correct spelling! Very experienced even changed my flight times, and spent time to ensure I got the correct room type. Very patient, And all done over the phone, EXCELLENT
Very well done, Kirsy and her team.
5 augustus 2026
Antwoord van Hays Travel - Fulwell
Thank you so much Christine :)
Im very lucky to have a great team and great such customers also.
Thank you for your continued support we really do appreciate it.
Kirsty
:)
As always they never fail thanks Amelia…
As always they never fail thanks Amelia great service outstanding customer service
29 juli 2026
Antwoord van Hays Travel - Fulwell
Thank you so much Karen, Amelia is currently on holiday but i will make sure she gets this when she returns.
Thank you
Kirsty
Fast and friendly as always
Fast and friendly as always. Popped in to book airport parking. Bailey the dog also looked after whilst he waited in the heat. Thanks again Khia.
4 augustus 2026
Antwoord van Hays Travel - Fulwell
Hi Steven, thankyou so much for taking your time to leave a review. We love when Bailey pops in!
Kind Regards,
Khia
Always very helpful and very friendly…
Always very helpful and very friendly staff that will always be willing to help you .
4 augustus 2026
Antwoord van Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I am glad we managed to get you all booked back up for Garda! :)
Kind Regards,
Khia
Great service
Friendly and professional staff who go above and beyond to find what you looking for
Locally based
Made booking process easy and fully explained what was included
1 augustus 2026
Antwoord van Hays Travel - Fulwell
Thank you so much for booking :) Let the birthday celebrations begin.
Kirsty
Antwoord van Hays Travel - Fulwell
Thank you for taking your time to leave such a lovely review. Look forward to seeing you again for your next one!
Kind Regards,
Khia
Maddie made the process quick and easy…
Maddie made the process quick and easy I would definitely recommend hays especially maddie
1 augustus 2026
Antwoord van Hays Travel - Fulwell
Mrs Brown,
We're so glad to hear that our team made your experience quick and easy. We appreciate you recommending us!
Kind Regards
Maddie
We received everything we needed and…
We received everything we needed and price matched with online price. Amelia was very friendly, helpful and professional.
31 juli 2026
Antwoord van Hays Travel - Fulwell
Thank you for taking the time to leave a review, Ameilia is currently on annual leave, but I will ensure the message is passed on to her :)
Kind Regards,
Khia
Always book with kirsty as she makes me…
Always book with kirsty as she makes me feel very welcome she's also very efficient when replying...fantastic customer experience
24 juli 2026
Antwoord van Hays Travel - Fulwell
Thankyou for taking your time to leave a lovely review, Kirsty is currently on her day off but I will ensure the message is passed on :)
Kind Regards,
Khia
Im back :)
thank you so much Graham.
Kirsty
Excellent customer service from Amelia…
Excellent customer service from Amelia at Hays Fulwell. Thanks
31 juli 2026
Antwoord van Hays Travel - Fulwell
Hi Stephen,
Ameilia is currently on annual leave, however I will make sure this gets back to her!
Thanks
Maddie
Excellent we’re never disappointed with…
Excellent we’re never disappointed with the service we receive. All the assistants are very helpful and courteous at all times. We were dealt with in a timely and efficient way
31 juli 2026
Antwoord van Hays Travel - Fulwell
Linda,
Thank you so much for your wonderful feedback! We are so pleased to hear that you always receive excellent service and that our team is helpful and efficient. We truly appreciate your kind words!
Kind Regards
Maddie
Excellent service delivery
The service delivered was excellent with full attention to the needs of the customer.
In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airport and booked onto Premier economy seats.
The service advisor was so helpful and even used the deck plans to pre book my cabin of choice. They also offered a low deposit & I set up direct debit payments for my holiday ( Xmas & New Year 2027).
All done over the phone & use of their secure payment app.
Excellent service & value for money.
23 juli 2026
Antwoord van Hays Travel - Fulwell
Hi Phillip, Thanks so much for your lovely review! I hope you have a fab time and look forward to hearing all about it :) Ameilia
Excellent service as always at Fulwell…
Excellent service as always at Fulwell branch by Sharon. Very helpful and pleasant lady
22 juli 2026
Antwoord van Hays Travel - Fulwell
Hi Anthony,
Thank you so much for this review!
Thanks
Sharon
Antwoord van Hays Travel - Fulwell
Thankyou for taking your time to leave a review, I am glad you managed to get booked :)
Kind Regards,
Khia
I booked a trip to the USA for myself…
I booked a trip to the USA for myself and my two sons. One of my sons has additional needs so it is very important that either I or my other son sit with him on flights. I was told this had been arranged for all flights. However on on line check in which can only be done 24hrs in advance. It emerged that all three of us were in different parts of the aircraft for the 9.5 hour flight to the US from Heathrow. I attempted to resolve this with British airways but was told the flight was full. A very kind passenger changed seats with me so the issue was resolved. I have reached out to Hays travel with my experience from the US. However I have had no reply. I will use an alternative travel agent in the future
24 juli 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Fulwell
Good Morning,
Im so sorry for the seating issues you have experienced on your outbound flight.
I will give you a call to discuss as this is the first i have heard about the issues you have experienced so apology's you have not had a reply.
Kirsty
Very welcoming and friendly staff
Very welcoming and friendly staff. Helped us find our perfect holiday to Greece at a great price. Would highly recommend and book our next Holiday with them.
25 juli 2026
Antwoord van Hays Travel - Fulwell
Thank you so much for taking the time to leave such fantastic feedback. It is Khia's day off today but I will make sure your comments are passed on to her. I am so pleased you are happy with the service you received.
Kind Regards
Sharon
Antwoord van Hays Travel - Fulwell
CC,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced such friendly, professional, and caring service.
Kind Regards
Khia
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