Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... Toon meer
Bedrijf heeft geantwoord
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Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... Toon meer
Bedrijf heeft geantwoord
Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us i... Toon meer
Bedrijf heeft geantwoord
Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
27A Plains Road, NG3 5LG, Mapperley, Verenigd Koninkrijk
- 01158605351
4,9
Uitstekend
988 reviews
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The representative was very informative…
The representative was very informative and went through all the details with us
We would recommend the shop to friends and family
23 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you for your 5* review and for taking the time to provide us with your feedback. It was my pleasure to assist you with your booking, I hope you have a great time kind regards Julie :)
They have the most amazing team
They have the most amazing team , thank you for everything , keep up the good work
5 april 2026
Antwoord van Hays Travel - Mapperley
Thank you for your 5 star review, we really do appreciate it. Kind regards from all of us at Hays Travel Mapperley
The Hays Travel Consultant (Amelia) at…
The Hays Travel Consultant (Amelia) at the Mapperley Top Branch in Nottingham was very helpful and took us through our first Hays Travel experience smoothly.
18 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you so much for leaving a 5 star review! I appreciate your lovely words :) Amelia
Great Service
Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us in. A great experience, and we will certainly use Hays again.
20 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear that we was able to assist you efficiently with your last-minute holiday plans. We look forward to helping you again in the future. Joanne
Joanne is very efficient
Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service which is rare nowadays. You are not left standing whilst they have a conversation amongst themselves and ignore you for 5 minutes which you get alot of in other businesses. It is true customer service and that's why I keep going back to them
19 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful 5-star review! We are so pleased to hear that everything was explained clearly and precisely. It's fantastic to know you appreciate our team's friendly, helpful, and professional approach. We truly value your continued loyalty and look forward to welcoming you back. Joanne
Its just great personal service and i…
Its just great personal service and i know all the staff by name. Wont go anywhere else to book a hokiday.
18 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to complete a review and for your 5 star review, it really does mean a lot to all of us and we really do appreciate your loyalty. Thanks again from all of us.
Great service at Hays Travel, Mapperley
Personal service from manager Barbara; great knowledge of the products and of what we require
16 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to complete your lovely review, really does mean a lot to us and I love to hear about your travels. Kind regards Barbara
Went to Hays Travel Agent,Mapperley…
Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements with aplomb. It is indeed very nice to know that you have expertise advice and you feel very confident over the whole process. This is another booking completed implacably with Hays Travel. As per usual, Julie and all the staff at Mapperley provide an excellent service.
Thank you all for your continued support.
Kind regards
Antoine Farine
6 augustus 2026
Antwoord van Hays Travel - Mapperley
Wow what a great review for the team at Mapperley. It’s always a pleasure to help you find and book another amazing cruise. I hope you have a fabulous time see you soon kind regards Julie.
As always,friendly and welcoming
As always,friendly and welcoming. Happy to help with the query and nothing was too much trouble. Excellent friendly staff.
6 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly, welcoming, and helpful with your query. We truly appreciate your kind words. Joanne
Our family trip to the Mediterean
Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We have been extremely happy in the past with bookings & that is why we return Thankyou Julie.
11 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you for your lovely 5* review, it was lovely to see you again. I hope you all have an amazing cruise together as a family. Hope to see you all very soon kind regards Julie.
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to review and also for the 5 stars, we really do appreciate it. Kind regards Amelia
As always excellent customer service
As always excellent customer service, thanks again Barbara
10 augustus 2026
Antwoord van Hays Travel - Mapperley
You're very welcome, always a pleasure. It was lovely to see you both again and thank you for completing the review and awarding us 5 stars. Means a lot and we do appreciate it.
Kind regards Barbara
Antwoord van Hays Travel - Mapperley
Thank you so much for taking the time to leave a 5 star review! It was lovely to meet you both, have an amazing holiday :) Erin
Joanne and colleagues were very helpful…
Joanne and colleagues were very helpful and gave us all the information we needed for our holiday.
29 juli 2026
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful 5-star review! We are so pleased to hear that myself and my colleagues were able to help and provided you with all the information you needed for your holiday :) Joanne
Julie the agent was absolutely…
Julie the agent was absolutely brilliant.So good at her job and kind too.Nothing was too much trouble for her.She definitely went the extra mile.
5 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review, we do love reading great feedback. I hope you have an amazing holiday see you soon kind regards Julie.
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful review! We are so pleased to hear you received such great service and found our team and myself helpful and knowledgeable. Barbara and team mapperley
As always the team at the Mapperley…
As always the team at the Mapperley office were great. Joanne left no question unanswered. Very knowledgeable.
Always walk away knowing we’ve had a great service.
Online is ok but the personal touch gives a great feeling of confidence.
24 juli 2026
Antwoord van Hays Travel - Mapperley
Thank you so much for your wonderful review! We are delighted to hear that myself and my colleagues provided such a great service and that you appreciated the personal touch. We look forward to assisting you again in the future :) Joanne
Julie at the Mapperley branch was…
Julie at the Mapperley branch was amazing from start to finish while helping me book my New York holiday for December 2029. She was friendly, professional, and made the whole booking process easy and stress-free. She answered all my questions and made sure everything was arranged perfectly. I really appreciate all her help and would highly recommend Julie and the Mapperley branch to anyone looking to book their next holiday. Thank you!
4 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you so much for your 5* review, it was lovely to meet you and book your amazing trip to New York. I hope you have an amazing time kind regards Julie
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be friendly, polite, and accommodating. Your kind words are greatly appreciated :) Joanne
The ladies are polite
The ladies are polite, helpful, patient. I wouldn’t go anywhere else. I’ve booked all my holiday through them.
2 augustus 2026
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful 5-star review! We are so pleased to hear that our service is polite, helpful, and patient. We truly appreciate your continued loyalty and look forward to helping you with many more holidays! Joanne
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