Julie came up trumps again sorting out a new cruise and adding an extra passenger to an existing booking. 1st class service as usual with lots of fun !! All the staff are very efficient and friendly... Toon meer
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Respectful, understanding and very patient. Erin was friendly but professional, listened to what we wanted, was courteous and delivered on everything she said she would do. Made assisted travel arr... Toon meer
Bedrijf heeft geantwoord
I visited the Mapperley branch yesterday with my partner and we ended up booking our holiday. The branch was recommended to me by a very good friend of mine, who said that they've booked holidays with... Toon meer
Bedrijf heeft geantwoord
As always, total satisfaction from the staff at Hays, Mapperley. Jo was my Booking Agent today. Very professional, helpful and pleasant 👍. Thank you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
27A Plains Road, NG3 5LG, Mapperley, Verenigd Koninkrijk
- 01158605351
4,9
Uitstekend
932 reviews
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Antwoord van Hays Travel - Mapperley
Thank you so much for leaving a 5 star review. It was my pleasure to help you book your trip away! Erin :)
Julie came up trumps again !!
Julie came up trumps again sorting out a new cruise and adding an extra passenger to an existing booking. 1st class service as usual with lots of fun !!
All the staff are very efficient and friendly which is why I continue to book all my holidays with them . Thank you
31 mei 2026
As always
As always, total satisfaction from the staff at Hays, Mapperley. Jo was my Booking Agent today. Very professional, helpful and pleasant 👍. Thank you.
31 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear about your satisfaction with our team's professional and helpful service. I really hope everything goes okay. Joanne
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to complete a review on Amelia's service, we really do appreciate it. Thank you for awarding us 5 stars. Kind regards Barbara :-)
Julie was so helpful and dealt with all…
Julie was so helpful and dealt with all our queries.
22 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you for reviewing our service and for leaving us a 5 star review, it really does mean a lot to us. Kind regards Barbara :-)
Great service and excellent staff I had…
Great service and excellent staff I had a very positive experience booking my holiday with Hays.
31 mei 2026
Antwoord van Hays Travel - Mapperley
We're so glad you had a very positive experience booking your holiday with us. Thank you for your kind words! Joanne
The service we received was very…
The service we received was very helpful and professional, and the young man we spoke with was friendly.
Definitely would recommend.
24 mei 2026
Nice experience
Nice experience , we new what we wanted which was a cruise and it was price matched to internet , thanks
29 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to complete the review and for awarding us 5 stars. It really does mean a lot to us. Kind regards Barbara on behalf of Amelia :-)
Respectful
Respectful, understanding and very patient.
Erin was friendly but professional, listened to what we wanted, was courteous and delivered on everything she said she would do. Made assisted travel arrangements a lot less stressful.
Would highly recommend using Hays Travel.
19 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you so much for taking the time to leave this lovely review. It was my pleasure to help you all and I'm so glad we could get everything sorted for you. Erin :)
A Brilliant Experience
I visited the Mapperley branch yesterday with my partner and we ended up booking our holiday. The branch was recommended to me by a very good friend of mine, who said that they've booked holidays with them time and time again and it was always a great experience. They did not disappoint! I spoke to Barbara Jackson and she couldn't have been more helpful, as well as being kind and professional throughout. I will definitely be booking future holidays with them again. A brilliant experience all in all, thank you Hays Mapperley!
25 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you for your great review and for your lovely comments. Please thank your friend for recommending us. It was lovely to meet you.
Kind regards Barbara :-)
Friendly and efficient
My wife and myself received a very efficient and friendly service delivered by a young lady who was able to suggest options we hadn’t considered.
25 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you for your lovely review! We're so glad we could offer helpful suggestions and you was happy with the service given. Joanne :)
Always helpful and friendly staff.
24 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you so much for the 5* review :)
See you soon kind regards Julie
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review, it was my pleasure to help you with your cruise booking. We value your continued repeat business see you both soon kind regards Julie :)
This is our 4th time booking with Hays…
This is our 4th time booking with Hays on mapperley top branch. George has looked after us for every booking credit to the branch 😄
15 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you for taking the time out to leave a 5 star review for George :) We appreciate your kind words. - Hays Travel Mapperley
Barbara is an absolute pleasure
Barbara is an absolute pleasure
Always goes above and beyond to more than meet my expectations. Thank you
13 mei 2026
The Lady at your Mapperley office Julie…
The Lady at your Mapperley office Julie was amazing.She helped us with a difficult booking with six people all with different requirements.Excellent service by her and a credit to your company .
12 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review, it was my pleasure to help you with your booking. I am so glad you are happy with the service and hope to see you all soon kind regards Julie :)
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Happy to assist with the query and nothing was too much trouble. Went through all that I needed to know.
9 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you for your loyalty and for leaving a lovely review for all of us. It's always a pleasure to assist. Kind regards Barbara :-)
Julie was so good looked for the best…
Julie was so good looked for the best deal that she could get us.Also we got a nice cup of tea very polite staff
4 mei 2026
Antwoord van Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review it was my pleasure to help you with your holiday booking, glad you enjoyed your cup of tea. See you both soon kind regards Julie :)
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