Clare was helpful and polite. She listened to our needs and helped us find the holiday we wanted at cost we were comfortable with. Offered alternatives and showed us the full itinerary with confide... Toon meer
Bedrijf heeft geantwoord
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Rachel was fantastic put our mind at ease and booked everything we asked for as well as being very polite and friendly would definitely recommend 👌
Bedrijf heeft geantwoord
Helpful in every way possible the young man Aiden at the Workington shop very nice lad couldn’t do enough for us 👍👍👍👍👍👍👍👍👍
Bedrijf heeft geantwoord
All the staff were very friendly and welcoming. We dealt with Gayle and she was brilliant. Very knowledgeable and helpful. She made the whole process so easy for us (holiday, airport parking, travel m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
35 Murray Road, CA14 2AB, Workington, Verenigd Koninkrijk
- 01900837909
4,9
Uitstekend
594 reviews
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Rachel was fantastic put our mind at…
Rachel was fantastic put our mind at ease and booked everything we asked for as well as being very polite and friendly would definitely recommend 👌
22 juli 2026
Antwoord van Hays Travel - Workington
This is such a lovely review — thank you! I’m so glad I could make the booking process smooth and stress‑free for you. It was a pleasure helping with your plans, and your recommendation really means the world to us ☺️ See you again soon, Rachel
Antwoord van Hays Travel - Workington
Thank you for your kind words :) I will make sure Gayle see's this when she is back in branch. We look forward to seeing you again soon, Rachel
Helpful in every way possible the young…
Helpful in every way possible the young man Aiden at the Workington shop very nice lad couldn’t do enough for us 👍👍👍👍👍👍👍👍👍
26 juli 2026
Antwoord van Hays Travel - Workington
Thank you so much for your lovely feedback this is very much appreciated 😊
Antwoord van Hays Travel - Workington
Thank you for taking the time to leave Aidan such a lovely review. He will be delighted when he sees this. See you soon, Rachel - manager
Excellent service as usual
16 juli 2026
Antwoord van Hays Travel - Workington
Thank you for your lovely feedback it is greatly appreciated by us all. Rachel, manager
Laura you representative was very…
Laura you representative was very thoughtful, polite and understood our requirements exactly and dealt with them with professionalism and without delay.
23 juli 2026
Antwoord van Hays Travel - Workington
Thank you for your lovely feedback it is greatly appreciated :)
Very helpful staff Claire who I use all…
Very helpful staff Claire who I use all the time always gives what’s asked for for my holidays
15 juli 2026
Antwoord van Hays Travel - Workington
Thank you so much for your lovely feedback and continued support this is very much appreciated
Holiday sorted 👌
Friendly,helpful staff member, who found us the right holiday at a good price. Perfect!
21 juli 2026
Antwoord van Hays Travel - Workington
Thank you so much for your lovely feedback this is very much appreciated 😊
Antwoord van Hays Travel - Workington
Hi Claire, thank you so much for taking the time to leave a lovely review, we look forward to seeing you in store soon Gayle :)
Clare. What a star
Clare was helpful and polite. She listened to our needs and helped us find the holiday we wanted at cost we were comfortable with. Offered alternatives and showed us the full itinerary with confidence allowing us to discuss changes, suggested which might be a quieter cabin.
She also understood when we wanted US dollars for our granddaughters how they might like the denomination.
Yet again an excellent service from Clare and the Workington staff. This is the third holiday we have booked at the Workington branch
We will be back
16 juli 2026
Antwoord van Hays Travel - Workington
Thank you Anne & Steven for your lovely feedback , always a pleasure 😊
And thank you for your continued support .
My fab booking
My 3xperience was getting a holiday that i wanted the guys were very helpfull and friendly servuces with a very proffesional smiles all round thank you .
15 juli 2026
Antwoord van Hays Travel - Workington
Thank you so much for your kind words - I will make sure Gayle see's this when she is back in branch. We look forward to seeing you again soon, Rachel
Great staff
Great staff, great service, I felt listened to and understood to tailor make my holiday to meet my family needs
12 juli 2026
Antwoord van Hays Travel - Workington
Thank you so much for your lovely feedback and your continued custom , this really is appreciated 😊
Fantastic service as always with Rachel…
Fantastic service as always with Rachel and her team. Fabulous!!!!
7 juli 2026
Antwoord van Hays Travel - Workington
Thank you so much Rach - It's always a pleasure to look after you all. See you again soon, Rach :)
Customers be very aware! Disabled customer and general public.
Book a holiday in Jan 26 through our local Hays Travel-Workington Cumbria.Iam a disabled person-mobilty/walking.Booked everything to accommodated my disability-Flights/hotels/cruise ship cabin/transfers.
This is 4 months in advance.Double checked everything was in place every month before our holiday.
Told by email and verbally from our local Hays everything was covered for my disability.
3 weeks before the holiday told that the additional needs cabin had not been booked through the cruise line by Hays Travel.
We communicated with them to ask why.
Response it had not been picked up locally or at head office Manchester.
The holiday was cancelled by Hays Travel uk.
No reason-
Out of pocket for all our:-
time off/travel/excursions/hotels/hire/additional needs service.
Do not use this Travel company!
They do not check the itinerary of the customer.
Nobody senior is checking the requirements of the customer.
None existent communication.
CUSTOMER BEWARE THIS COMPANY IS NOT SUPPLYING A BASIC SERVICE.
FAILURE TO SUPPLY BASIC BUSINESS PRACTICE.
SERIOUSLY CONSIDER OTHER HIGH QAULITY SUPPLIERS BEFORE THIS POOR PERFORMING COMPANY!
15 april 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Workington
Good morning David,
I am very sorry to hear of your experience and can completely understand why you would feel disappointed and frustrated.
Could you please send further details, including your HAY reference number, to online.support@hays-travel.co.uk so we can look into this further for you.
Thank you for bringing this to our attention.
Kind regards,
Rebekah
Antwoord van Hays Travel - Workington
Thank you for your kind words - we really appreciate it. See you again soon, Rachel
Antwoord van Hays Travel - Workington
Good Morning , thank you so much for your lovely feedback . This is very much appreciated 😊
Aiden was brillient spent the time to…
Aiden was brillient spent the time to explain many options and was very professional
1 juli 2026
Antwoord van Hays Travel - Workington
Aiden will be thrilled to hear this. Thank you for recognising his professionalism and the time he spent helping you — feedback like yours really matters.
Rachel, manager
Great staff
All the shop staff were very helpful & friendly. They got everything sorted, and gave us some good advice.
1 juli 2026
Antwoord van Hays Travel - Workington
Thank you so much for your lovely review — it truly means a lot to us.
We’re delighted to hear that our team were helpful, friendly, and able to get everything sorted for you. The staff take real pride in offering clear, useful advice, so knowing it made a difference to your visit is incredibly rewarding.
If there’s ever anything more we can do to support you, or if you’d like to share further feedback, we’re always here and happy to help. Rachel
Excellent service
Excellent service. Didn’t feel rushed and took the time to explain things and other options available. Very polite and knowledgeable
29 juni 2026
Antwoord van Hays Travel - Workington
Hi Colette. Thank you very for your amazing feedback. it was a pleasure to help book your Fjords Cruise for you. Look forward to seeing you again in store. Many Thanks Aidan :)
Fabulous staff in Workington!
The staff in the Workington branch are ALWAYS so helpful! I went in looking for a break in Kraków just last week, gave Clare my brief and just left her to it. We're now counting down the days till we get there! Seamless booking, including our excursion to Auschwitz. We wouldn't book with anyone else now 🙂
19 juni 2026
Antwoord van Hays Travel - Workington
Thank you so much for your lovely review! It was a pleasure putting your Kraków trip together, and I’m thrilled you’re counting down the days. Have an amazing time — can’t wait to help with the next one. Clare :)
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