This was my first appointment and I was very happy with it. Emma was great at explaining the tests that would be undertaken, she gave me a useful overview of the ear and how hearing works, and answere... Toon meer
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Emma at the Exeter branch was very helpful when I needed my hearing aids adjusted and nothing was too much trouble for her. I was due to have another hearing test in September but she did it for me t... Toon meer
Just had annual hearing review with Emma Rooms at the Cowick Street branch in Exeter. She was really excellent - the review was very thorough and prescription changes were expertly made to help with... Toon meer
Emma is such a lovely person,and to us older people she explains everything she is about to do so clearly.My partner & I really enjoy coming to see her. Also Alison, her receptionist is so warm & wel... Toon meer
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Emma was great
Emma was great, very knowledgeable and very good at explaining everything. Empathetic too - understands how it feels to have problems with hearing.
So, so different to the NHS people and the aids available.
Personal attention in my home
Personal attention in my home. Polite, helpful technician. Thorough test, all questions answered. Aids were available immediately.
Ear wax removal
The staff were friendly and efficient and I felt at ease. Everything was explained to me in advance and afterwards. I was even given a hearing test after the wax removal. Excellent service.
Annual Hearing Tests
A very comprehensive set of tests carried out in a friendly and courteous way with everything explained and completely free. We were offered coffee on arrival and all staff were pleasant and most helpful.
Hearing test
Every part of the process was explained well. Straightforward and clear instructions. I felt at ease.
Friendly professional service
Friendly professional service. My aids were serviced and re programmed to a very high standard.
Outstanding service
I am profoundly deaf and pose a challenge to any audiologist Emma rose to challenge and with patience and perseverance resolved my difficulties.
The service throughout was professional carried out by a very pleasant lady whose cheery personality put me at ease.
The ear wax removal system is very…
The ear wax removal system is very quick and painless. I’m very pleased with the result
Immediate response to a call for help
Needing urgent advice about my hearing aid, I contacted the company by text. As soon as the request was sent to my local centre in Exeter, an audiologist was found who could fit in a visit to my home and he arrived within two hours. The problem was immediately identified and dealt with. I was so impressed with the efficiency and kindness of the attention I received. My hearing is now restored. Thank you very much.
Sydness Bones
Whenever I contact Hidden Hearing the…
Whenever I contact Hidden Hearing the operatives are friendly and helpful.
Successful visit to Hidden Hearing
My second appointment at Exeter Hidden Hearing with Emma Rooms on Wednesday 23rd July was so pleasing and with a great outcome...I can now hear so much better!
Given thorough information about my hearing status by Emma and providing the best possible solution for me in a very caring, knowledgeable and professional manner..Thankyou so much.
I had a check up appointment in Hidden…
I had a check up appointment today at Hidden Hearing in Exeter branch.
A lovely welcome from alison the receptionist and a welcome cup of coffee . The office so clean and modern.
The dispenser Emma Rooms gave me a thorough MOT of my ears and explained everything very clearly.She adjusted my hearing aids and made another appointment for check up next year. I have no hesitation in recommending Hidden Hearing in Exeter. No sales pressure at all. You won't be disappointed by the informative appointment and thorough check up of your ears.
Emma Rooms in Exeter was a delight
Emma Rooms in Exeter was a delight. She was very knowledgeable, efficient and personable. I love my hearing aids and they make all the difference to my life.
Fantastic after sales follow-up
Nearly cancelled my follow-up appt as I thought my newly fitted hearing aids were doing ok and I’d be wasting my time and hers. But Emma Rooms was absolutely brilliant. She listened, took the time to adjust the fit, fine tuned the prescription, and gave me another setting. So glad I went, they are functioning so much better than before. Top woman, highly recommended.
An excellent service!
I visited Hidden Hearing for a microsuction. They were fabulous. The secretary explained everything I had to do beforehand, and Suzanne (who removed the wax) was extremely helpful, doing a careful and thorough job and answering all of my questions. An excellent service (my first of this kind) and one I would highly recommend.
Friendly professional knowledgeable service.
Rosie , updated my hearing aids as necessary.. added some more functions and clearly explained everything. All done with a professional , friendly and caring manner , which put me totally at ease.
Excellent service throughout.
Thank you Rosie.
The professional attention was excellent!
The detailed, friendly and brilliantly professional attention that I have received were notable!
Very friendly service ,
Very friendly service ,
All of procedures explained clearlyeg informed consent.
And the problem that I may have with my hearing .
Thank you to the team for their great service .
Everything excellent
Everything excellent - from coffee on arrival to exit. Very competent and explained everything fully. I was somewhat sceptical before appointment but left full of confidence.
Thanks to all. KVP.
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