Lookers Reviews 

Jack the salesman was lovely and worked to his best ability during a busy period- however I feel that new car day should be a lovely experience and it just wasn’t. Not just new car day itself but the whole experience with lookers was rushed and impersonal, from the moment the deal was agreed the communication was virtually nil, communication was only prompted by us and felt we were putting them out. Upon collecting the car , I drove home to find aggressive stickers on the car that needed solvents to remove ( trade plate double sided tape on reg plate and factory stickers still on windows ) and the car was only valeted in a fashion - basically I redid it when I got home. Streaky is an understatement, new car day should feel amazing and it was very clinical and transactional. I must reiterate Jack was great in the time I spent with him, however the dealership didn’t feel ready for the amount of cars it was selling and it showed. I was happy but miffed at the same time to receive my new car - tainted by the sloppy delivery of the service, such a shame, would shop elsewhere in future. You must do better for people spending thousands on your product that’s for sure.

The sales person Nicole Ellis was very knowledgeable and pleasant when going through the process of buying a car .
I would recommend Lookers VW at Wallsend.

We bought our Tiguan from Lookers, Scotswood Road. Simon Dixon looked after us so well, he was friendly, polite and didn’t rush us at all, very knowledgeable and great communications. The purchase was simple and hassle free.

I had a problem with my used Renault Clio purchased in March this year. The Lookers team at St Helens were amazing, always helpful, friendly, easy to contact and the problem has been sorted for me.

Thank you guys for being so helpful.

Service advisor dean was very helpful and patient in dealing with us in trying to identify ongoing fault. he kept us informed at each stage which made the whole process less stressful. All staff very friendly and facilities at the garage very good. The problem now seems to have been solved . Many thanks.

Helpful, friendly, polite and professional as always.

I am writing to report an absolutely unacceptable, zero-star delivery experience with a Vauxhall Purchase From Lookers Liverpool.
The level of service, professionalism, and vehicle preparation was shocking.

Delivery Conduct & Security Breaches:

No Communication: I received no courtesy call prior to the delivery driver arriving.

Abandonment of Vehicle: I was 25 minutes away from home. Rather than waiting or coordinating, the driver parked the car away from my property, blocking a neighbor's driveway.

Severe Security Breach: The driver left the vehicle keys with a some one, who I asked to go over my house, because the driver wasn`t clear if he will wait for me or not. He departed before I could inspect or officially receive the car.

Vehicle Condition & Falsified Documentation:

Immediate Proof of Damage: The lower section of the car arrived covered in marks. Within 5 minutes of getting home, I took photo evidence of these marks and sent them directly to my finance broker (Select).

Dismissive Attitude: When I called the driver 22 minutes later, he was incredibly dismissive, telling me it "needs a good buff" or I could just "send it back."

Falsified & Hidden Paperwork: I was never given the handover report by the driver. I had to obtain it later via the broker. The report is completely fabricated; it claims there is "no body damage" and falsely ticks off that the jack and warning triangle are present (both are entirely missing from the vehicle).

This is far below average service; it is a complete failure of customer care, vehicle safety checks, and basic security protocols. I expect Vauxhall to coordinate with Select and contact me immediately to resolve the bodywork damage, supply the missing safety equipment, and address this fraudulent handover report.

This is the second time, unfortunately for me, that our T6.1 VW camper has been in for bodywork repairs over the last 8 months, each time Gemma Inns has delivered superb customer service worth noting. The bodyshop team previously carried out seamless structural repairs which is why I insisted that our insurance used Lookers VW again for this latest repair. No reflection on the overall service and quality of the work but I hope I don't have to visit again other than to have regular servicing and maintenance that is :-)

Brilliant service special thanks to Thomas Covell made buying the car dead easy! 👍

Always very pleasant and welcoming

Excellent Service, Liam the salesman was brilliant

Hi Dan and Mo,
I wanted to take a moment to personally thank you both for the absolutely splendid service from start to finish.
From the day I placed the order for my SQ5 all the way through to collection, the entire experience has been seamless. You guys are hands down the best in the business. I deeply appreciate how you consistently kept me posted with regular updates right up until delivery day. It made the anticipation and the whole handover process a real pleasure.
You both went above and beyond to deliver a top-tier experience, and I am absolutely thrilled with the car. Purchasing from Guildford Audi has been an absolute delight because of you two.
Thank you once again for your professionalism and support. Can’t wait to see you both soon for the next upgrade.

Sarah was a pleasure to deal with straight from the start. Professional, polite,
good product knowledge, a no pressure approach to selling, arranged a test drive immediately.
On collection day the vehicle was excellently well prepared and presented.

A full range of after sales services available.

Would highly recommend, all staff very approachable with high levels of customer service.

Easy to book appointment, was seen on time, I was always informed on any work carried out and all updates. I have no concerns.

easy to book, clear and precise instructions. always had feedback all the way through the service and when to come pick up afterwards. Helpful friendly staff

Joe Mack, the sales rep at Skoda Newcastle, was brilliant. Very friendly manner, extremely knowledgeable and did not feel pressurised at any point to make a rushed decision. Every step of the purchase was handled quickly and efficiently. I would wholeheartedly recommend Skoda Newcastle.

The staff were great had a cup of tea while I was waiting on my car great service 👍

Always excellent service, get to speak to real people who can help straight away.

Had been looking for a new car for months I saw one in the Charles Hurst web site. when there I was approached by Mario at Boucher Rd and he explained the one I was looking for was at the Vauxhall showroom so he walked across with me asking questions as to what I was looking for my budget etc I saw two cars I liked Mario was very helpful and business like I saw the car I had seen but he showed me a selection without putting me under any pressure we went for a test drive and I loved it. He took me through all the paperwork and explained everything in simple terms. When I picked the car up he had it waiting and once again made sure I understood all the instruments and even connected my phone to Apple play. The service I received was exceptional and it made buying a new car a pleasure.