When I enquired about availability, delivery, and warranty of a TCL 43 P7L tv the store manager said he would call me back with all the details, and he did !! This was contrary to the experience I h... Toon meer
Bedrijf heeft geantwoord
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A brilliant experience from start to finish. There Bath store had stock of the particular TV that we needed. The store manager, Tom, was super-helpful and also honoured the Richer Sounds price-beating... Toon meer
Bedrijf heeft geantwoord
Excellent service from Tom and Fred at Richer Sounds in Bath. I had problems with a recently purchased DVD player and they ordered and tested a replacement, ready for collection, all within 48hrs,
Bedrijf heeft geantwoord
My son and I visited the store after doing a bit of online research. Although our choices of HiFi separates we’re not in stock in the store, Tom gave us some great expert advice and steered us towards... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
4A York Place, London Road, BA1 6AE, Bath, Verenigd Koninkrijk
- 0333 900 0088
4,9
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The advice and assistance provided by…
The advice and assistance provided by Richer Sounds staff and third-party installers were invaluable and much appreciated. I am delighted with both my new Yamaha A6A Receiver and LG EVO C5 TV. Thanks so much to you all!!
4 mei 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Good honest professional…
Good honest professional recommendations. Helped me into taxi with purchases but disappointed you cannot deliver to a boat with no address as other couriers do.
2 mei 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service from Hayden
Great service from Hayden. Took time to respond to my queries and advice was well placed and helpful.
29 april 2026
Antwoord van Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer sounds are very helpful .
5 mei 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service as usual
Excellent service and advice when purchasing a new TV. Product has exceeded our expectations. Have used Richer Sounds many times and will continue to do so.
29 april 2026
Antwoord van Richer Sounds - Bath
Thank you for your wonderful feedback
Amazing customer experience as usual
Good price, discount applied for VIP membership after phone call to Customer Services as did not receive email voucher. George from Bath store dealt with order, excellent customer service. Product ordered at 3pm, arrived next day despite normal delivery quoted of 5 days. 6 year extended warranty option offered & accepted. I always buy my products from Richer Sounds.
23 april 2026
Antwoord van Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review!
Good advice reference Dali Oberon…
Good advice reference Dali Oberon speakers, Wiim amp Ultra & LG C5.
19 april 2026
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Prompt response to initial email query…
Prompt response to initial email query and advice about a newly launched speaker.
I appreciated the opportunity to hear the product in a live situation and to discuss my particular use in person.
In the meantime, Tom had organised the item to be available and reserved for me so that I was able to take it away once I was satisfied it met my expectations.
20 april 2026
Antwoord van Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and price as usual
Excellent service and price as usual. Unfortunately the headphones I bought were faulty in that they constantly dropped their bluetooth connection despite being tried on 5 separate sources, But that's not Richer's fault. For a premium brand its Beyerdynamic that need to improve their quality control. However the collection and refund were exemplary and the staff really helpful. Actually having first bought from them 26 years ago I'm amazed that they can still maintain the standard of service that they do. I would have bought again rather than take a refund, it's just a shame, that around this price point, there are so few on ear options available which, in this case are what I really needed.
18 april 2026
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review!
Excellent advice and service
I've had my LG tv and Sonos arc ultra for a few weeks, the excellent and patient service I received from Sean in the Bath store, has really paid off, I couldn't be more pleased with the result.
Thanks very much for all your help and advice
22 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Ordered a portable projector last…
Ordered a portable projector last minute on Sunday afternoon. Needed it for Wednesday afternoon. Was called on Monday to say it was ready to collect. And on top of that had a six year guarantee. Can't fault the service and will definitely buy from richer sounds again
19 april 2026
Antwoord van Richer Sounds - Bath
Thank you for your wonderful feedback
Excellent service
Excellent service. Tom took my requirements for a system, gave advice, calm up with a suitable suggestion, on my budget, and was able to supply goods the same day. Result is an excellent sounding system!
13 april 2026
Antwoord van Richer Sounds - Bath
Thank you for your wonderful feedback
I had good service mainly on-line but…
I had good service mainly on-line but with one visit to the Bath store. Over time the staff helped me refine what I was after and selected options for me. 5 Stars for that. The lower score is because we had an issue with the cabinet we bought at the same time as the TV and stereo and the top was out of shape. The store arranged a replacement. However the fitting and installation wasn't great. Due to the cabinet it took Lee and his mate much much longer than planed to put it in, which was costly, and then they had to come back and spend a lot more time taking it apart to replace the top. AT least this time Richer's paid. The TV and stereo looks great and sounds good. However I am not sure if things are working as they should and have little idea how to change things. I have had stereo's all my life but this out is very complex and I am not sure I understand and it all goes together.
27 januari 2026
I popped in to see if these guys sold…
I popped in to see if these guys sold Ethernet cables and Fred very kindly gave me one of their spares at no charge. Really really appreciated!
21 april 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful guy on the phone when I…
Very helpful guy on the phone when I ordered the product
13 april 2026
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