Richer Sounds - Bromley Reviews 

1.463
•
TrustScore 5 uit 5

4,9

48 East Street, BR1 1QW Bromley, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very friendly and approachable staff, extremely attentive to what I needed. I was going to order online but last minute decided to go old school and actually visit the store, and I am very glad I did... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The service I received was terrific from start to finish. The staff were extremely knowledgeable and helpful on the three occasions I visited the Bromley branch. Delivery service was also terrific. It... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First class service and expert help from Matt . Went well beyond the norm . Also very patient and explained all the advantages and disadvantages of certain Tv’s that I needed fir an elderly, vulnerabl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I went in store to browse for a pair of speakers, Tom was very helpful in helping me to decide on a what would be best for my budget. I came back a couple days later to buy the speakers and they arriv... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. ook in
  3. Elektronicawinkel
  4. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 48 East Street, BR1 1QW, Bromley, Verenigd Koninkrijk

  • 0333 900 0051

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.463)

24.593 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Always had brilliant professional…

Always had brilliant professional knowledgeable advise.
Been a customer for over 25 years.
I met Shaun 18 months ago when he was just begining and now he's a smart trustworthy person.

11 mei 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Great buying experience.

Received a call back after requesting information about a Samsung soundbar via email. Staff member talked me through the features and answered all of my questions knowledgeably. Bought the item and received it when I was told it would arrive. Great price, too.

8 mei 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 4 van de 5 sterren

An honest, fair customer...

Sales reps were busy when I first walked in which I appreciate. However it took a little long for one of them to make eye contact verify my presence, but once they did I waited around.
I must say though, had I not pretty much made up my mind to purchase that day, and was browsing with possible intentions of buying, I may have walk out, because the store is awkwardly small, and when you are not being immediately acknowledged by some means of communication, it becomes a little weird and you do find yourself asking yourself very quickly "Can they not see me".

The sales reps was very pleasant and informative. I think I was served by a Manager if I'm not mistaken. Him and his colleague seem to combine well with each other, not cluttering information or talking over each other. I enjoyed the brainstorming and the sales experience regarding the items I was comparing, and appreciated their honesty. They listened well and did not over complicate Reponses to my questions.

From me to Richer sounds, You have always providing good customer service on my visits, but better than this, you have always providing good pricing. Stick to this motto, and you will achieve your customer for life goal. I am 42 and made my first purchase in my early teens.

Till the next time...

Kind Regards

Satisfied Customer.

9 mei 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thank you for the helpful and detailed feedback, I'm really pleased that overall you had a good experience in our Bromley branch and appreciate your business over the years of course.

Whilst we do like to try and let customers browse without pressure, the colleagues do need to get the balance right between that approach and making sure customers feel properly acknowledged, which sounds like it could have been improved here, and which I will of course discuss with the store team.

Once again, thank you for your kind words about the service and our pricing, and should you need any help at all, feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Tommy and Matt at Richer Sounds Bromley…

Tommy and Matt at Richer Sounds Bromley store provided excellent and very professional advice to help me decide which 55 inch TV would be the best one to purchase based on the information l provided. It was a real pleasure to receive such informative advise and l highly recommend Richer Sounds Bromley for all Audio needs having also purchased previous items via this store.

25 april 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Excellent service in Bromley shop

Excellent service in Bromley shop. I loved the way I was served. Very well organised.

6 mei 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Always great service

Always great service, sensible pricing and quality products

18 april 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Price of turntable

Price of turntable. Delivery schedule and ease of purchase. Not forgetting the great richer sounds guarantee. Can't beat them.

29 april 2026
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Antwoord van Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Prompt answering of initial call

Prompt answering of initial call, superb help from store & satisfied like previous purchase.
Well done , very happy to recommend

30 april 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

A very satisfied customer

I called at the shop at 10.40am not knowing that the opening time was midday. Paul came to the door and let me in. He couldn’t have been more helpful and knowledgeable and I bought the television most suited for my needs.
It arrived at my flat three days later and I am delighted with it. This was the sort of service I have always got from Richer Sounds.

29 april 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Excellent retailer.

Excellent and simple process. Customer service was spot on. Will purchase from again.

22 april 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Jerome in the Bromley store provided…

Jerome in the Bromley store provided excellent advice and amazing customer service. Would highly recommend

22 april 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Great all round experience

Easy to order the product online. Great communication. Super friendly service when I collected

19 april 2026
Logo Richer Sounds - Bromley

Antwoord van Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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