Very friendly, helpful service. Made me feel at ease. Tommy helped smooth my anxiety over the delayed delivery by being calm and reassuring. The installation was quick and efficiently done. Very happy... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Richer sounds have great staff Tommy is very helpful and very polite done me a great favour.. will always go back to buy from these boys as they are extremely professional. Thanks boys for all your he... Toon meer
Bedrijf heeft geantwoord
I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... Toon meer
Bedrijf heeft geantwoord
Visited the Bromley branch about repairing/replacing an old projector. The team went out of their way to help and with sound advice from Jerome, purchased the ideal projector for my flat. I would high... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
48 East Street, BR1 1QW, Bromley, Verenigd Koninkrijk
- 0333 900 0051
4,9
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Service, expertise and high quality equipment!
I had to replace my CD player, 30 years after I bought my first one from Richer Sounds. Matt in Bromley was really helpful in explaining the main differences between players now and I made an informed choice. Even though it was out of stock at the warehouse, he had one delivered from another shop less than 48 hours after I'd made my selection. I'm very happy with the choice and price! After decades as a RS customer, it's been my experience that service, expertise and quality gear continue to be the (gold) standard in RS stores!
4 maart 2026
Antwoord van Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Brilliant as ever
Very good. Great price , helpful staff , they helped a poor old man get the tv into his tiny car. I’ve always liked RS I’ve used them for what , 30+ years? Really pleased.
5 maart 2026
Antwoord van Richer Sounds - Bromley
Thank you for your 5 star review!
I find the staff are knowledgeable and…
I find the staff are knowledgeable and very helpful. Very friendly indeed.
4 maart 2026
Antwoord van Richer Sounds - Bromley
Thank you very much for taking the time to leave us such a kind review. We’re really pleased to read the compliments about the store team, that’s exactly the experience we aim to provide. If we can help with anything else in the future, please don’t hesitate to get in touch.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Initial contact to Richer Sounds…
Initial contact to Richer Sounds Bromley vas tel I ordered an item there was s delay on delivery to the store
In store the customer rep courteous. polite knowledgeable .
3 maart 2026
Antwoord van Richer Sounds - Bromley
Thank you for taking the time to leave us a review and for your patience while your order was on its way to the store. We’re really pleased to hear that once you were in touch with the Bromley team, the service was to your satisfaction.
If we can help with anything else in the future, please don’t hesitate to get in touch.
seniorcomplaintsteam@richersounds.com.
Tom Griffiths
Head of Customer Experience
Richer Sounds
Fair price - great buying experience
Fair price , not hurried , no upsell , free delivery and guy ( dep manager ) who served us
3 maart 2026
Antwoord van Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
Return
From the start of my request for a return and a refund I was treated with great professionalism
I had constant contact from Customer Service and my return was made easy.
2 maart 2026
Antwoord van Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
Ordering was easy
Ordering was easy, receiver arrived the next day. Was easy to set up and sounds good.
25 februari 2026
Antwoord van Richer Sounds - Bromley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwoord van Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Antwoord van Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
Assistant was not "pushy"
Assistant was not "pushy", listened to what I had to say and explained things in full.
26 februari 2026
Antwoord van Richer Sounds - Bromley
Thank you for your 5 star review!
Antwoord van Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Excellent service
Excellent service. The staff were helpful and polite plus they knew their onions!!
24 februari 2026
Antwoord van Richer Sounds - Bromley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly staff who new what they were…
Friendly staff who new what they were talking about.
20 februari 2026
Antwoord van Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good advice and guidance given…
Good advice and guidance given throughout. Excellent products.
22 februari 2026
Antwoord van Richer Sounds - Bromley
Thank you for your wonderful feedback
Antwoord van Richer Sounds - Bromley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Matt and team provided a great service…
Matt and team provided a great service in purchase, including all vouchers/discounts abailable, and set-up. Brilliant. Thank you.
8 februari 2026
Antwoord van Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Pick the phone up if you are after something that is not in your local shop.
I was looking to upgrade my projector but noticed the ones I was looking at there were only a few available, and in stores and no where near me. Assumed I was out of luck, but thought I would call the sales team and ask. Glad I did as they had one in the warehouse that was open box and they did me a great deal on it. So if in doubt, pick the phone up.
13 februari 2026
Antwoord van Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Matt was very helpful
Matt was very helpful , as was Jerome . I was given different options on what to buy . Also Matt arranged a demo of the hi fi . I must add , I was outside before opening hours , but Matt let me in and arranged the demo . So very helpful and excellent customer service. I had a problem with connection . Again Matt helped me and fixed the problem . I can highly recommend Matt and his customer service . Five star review . Thanks again Matt.
19 februari 2026
Antwoord van Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Tommy helped me out big time
Tommy helped me out big time. Great service and personable. Would recomend.
25 februari 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Bromley
Thank you for your 5 star review!
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