Richer Sounds - Hull Reviews 

2.245
•
TrustScore 5 uit 5

4,9

88-90 Prospect Street, HU1 3RT Hull, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was greeted by Joey at the Hull branch and he listened to what I wanted and he provided me with what I needed. I have worked in the retail business for over 35 years and found the service excellent... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We received good helpful advice to make our purchase of a new tv set. In addition we also received great help to claim cash back Through the 6 year guarantee on our previous faulty set. Which redu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Exceptionally Excellent Service from Richer Sounds, my tv after 4years was not repairable so under the 6 year guarantee I was credited with half of the original price against a new tv .Thanks to David... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Wanted some specific speaker cable. The RS website gave me exact details of how much was available in each store to the nearest metre, and the price per metre. Visited Hull store. Very pleasant sta... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. ook in
  3. Elektronicawinkel
  4. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 88-90 Prospect Street, HU1 3RT, Hull, Verenigd Koninkrijk

  • 0333 900 0059

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.245)

24.593 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service

Our old tv had broken so we looked at the website and chose 3 tvs in our price range. The staff were really helpful and friendly and advised us of the best one to suit our needs. Great customer service.

1 maart 2026
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 4 van de 5 sterren

Buying a new television To be honest we have always found…

To be honest we have always found Richer Sound very good and helpful. The only problem we have had this time was programming our new television in they were still very helpful but in the end we had to pay some one to do it for us.

3 maart 2026
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Antwoord van Richer Sounds - Hull

Thanks for the feedback and for the positive comments about the store team. I'm sorry of course that the installation of the TV proved difficult, if you do experience any issues with the item now it has been successfully set up, please don't hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience

Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service, I rang the hull store for help setting my soundbar up and arranged a home visit with Laurie (I hope I have spelt the name correctly) within 2 hours he was at my home and we discussed what problems I was having getting the best set up and sound, after a short while and some explaining to me he had it sorted to my satisfaction, cannot fault the service well done and yes iam extremely happy now with the soundbar

2 maart 2026
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Antwoord van Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

THESE GUYS ARE THE BEST !!!

THESE GUYS ARE THE BEST !!!
In a world of average customer service, these guys go above and beyond. Great product knowledge and customer service. You truly get the sense and feeling that they guys want to provide you with the best products and services.
Can’t thank them enough for finding a solution for my media wall issues.
Will never shop anywhere else.

22 februari 2026
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Lg g5 65 in


Just upgraded from 4 to 5 star .
Arrived with a choice in my head , staff came over to help .
The two TVs I thought about were on the shop floor ,the lg C5 65 , I looked at it , I said I'm also considering the lg g5 ,he said it's there behind you .
Turned ,looked at it ,said right I'm having that .I've been mulling over these TVs for weeks .
Having Weighed up the costs and the difference between the two .I just had to have the g5 .
We didn't want the wall version ,stand only ,our walls are so thin ,cost was around 150 more ,a lot for a basic stand imo .but it is what it is .
Saying that ,if had of bought the the wall mount TV ,you'd get a free £999 pound surround system ,buying mine you get the £699 free surround system , not sure why but hey ho .
Staff were helpful ,
The TV ,surround arrived on the day stated for delivery. Even after the van broke down ,and they messaged me ,still came on the day .

The TV is wow ,seriously wow ,my Panasonic of 14 years ,served us well ,but this is a shock to the system ,the lg g5 ,is surprising me still after 3 days in.
I am watching football now ,the picture is quality .
Still a bit of tweaking to do ,but it's getting there .
The surround is still to be took out the box ,looks good though .

Now ask me a year down the line what I think ,but at the moment worth every penny ....

28 februari 2026
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Antwoord van Richer Sounds - Hull

Thank you for your review, great to read you are happy with the TV, I agree it is a great choice! Apologies for the hiccup with the courier but I'm glad they overcame it, and that our colleagues were helpful too. Thanks again for your custom.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Real people, really helpful and knowledgeable

Dealt with a very helpful person in the store, had a good discussion about projector technologies before ordering one. He even digned me up and got me a little more discount too. Advised about buying a spare bulb and recommended a business to buy it from. Couldn't have been any more helpful!

26 februari 2026
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Antwoord van Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Excellent staff and service

Excellent staff and service

26 februari 2026
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Really great service in Hull

Really great service in Hull, complete professionalism and advice. I'm very happy with my new turntable purchase. Thank you again.

25 februari 2026
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Antwoord van Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Helpful staff

Helpful staff, gave me valuable information and provided a free cable.

23 februari 2026
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Antwoord van Richer Sounds - Hull

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Great advice regarding choice of TV for…

Great advice regarding choice of TV for the bedroom
The price was a happy surprise with the next working day the TV was available for collection and loaded into the car by Paul 🤗

22 februari 2026
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Price match

The price match promise was executed without quibble or delay, great customer service.

18 februari 2026
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Antwoord van Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Your member listened to my…see above

Your member listened to my requirements, suggested what would suit my needs and located one in Oxford .Sent straight to my house the next day and up and running perfectly. I have bought from you before but this time I am 90 yrs old and wife 95 yeas old, housebound and everything went smooth. Full marks

19 februari 2026
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Perfect service

Perfect service

1 februari 2026
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Great Service

Excellent service and product knowledge, would shop there again.

15 februari 2026
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Antwoord van Richer Sounds - Hull

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Brilliant experience start to finish

Brilliant experience start to finish. Kale was so helpful and answered all my husbands questions.
The TV we bought on turned out to be too big for our space but there was no problem swapping it to a smaller one.
The staff were excellent and so helpful. They made the whole experience seamless.

13 februari 2026
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

I wanted to upgrade my 5.1 speaker package

I wanted to upgrade to upgrade to a very good 5.1 speaker system thein-store sales team helped me out over the phone on which speaker package to buy,very friendly and very helpful been going to richer sounds for years i would highly recommend richer sounds to my friends and family

11 februari 2026
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Antwoord van Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Richard Sounds have always been my go…

Richard Sounds have always been my go to shop for hi-fi products they do everything they can to make sure you get the right product at the right price I have purchased many items from your store and I’ve always been satisfied with the service and the after sales service and I would not hesitate to recommend them

10 februari 2026
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Antwoord van Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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