Richer Sounds - Lichfield Reviews 

I received a nice welcome - the store manager opened the door for me outside of their usual opening hours, and gave me as much time as I needed and loads of helpful advice.

I recently had to take my cd player into the store, there was a fault with it, within a few days I picked up my cd player, and it was perfect, no problem. It was well looked after and I’ve had no problem since. Staff were friendly and helpful. All in all a good experience.

I tend to buy on line when dealing with richer sounds as i find many of them knowledgeable but arrogant most certainly those at Litchfield richer sounds having listened to and bought a pair of speakers for 500 pounds i was left with the impression they felt they were doing me a favour even being allowed in the shop. I recall I even had to a make an appointment.. I wont be back.

James was super helpful and explained lots of different options. 10/10

My speakers and stands were delivered when promised, I unpacked them and installed them into my system.Am currently running them in but so far very pleased, I’m sure they are only going to get better…..Thanks to the stafff who let me audition them in store.

Great service from the Lichfield store and information regarding tv’s especially the Hisense 55” with one in stock I was able to take it home with me and install it they said any problems to phone them to assist.
All went well thanks

By the time I went into the shop I had already determined what I wanted. Even so, the shop assistant gave me alternatives to be sure I had made the correct choice for me. Ordering was quick and easy and once again alternatives for delivery. Delivery itself was quick and straightforward.

I bought a streamer, amp and speakers from Lichfield after hearing them in the demo room. Tim guided me through the process and without his help I would not have been able to come to a conclusion. The further you listen to different system set ups the more confusing it can become. Without Tim's knowledge/ experience and patients I would have been struggling , together with the fact that prices and customer service are so good. I have used Richer Sounds over 25 years and can totally recommend using them in the future and for anyone else wishing to purchase electronic/ hifi equipment.

I found the staff to be very helpful and knowledgeable
about the products you offer, and indeed how to put together a package most suited to my needs.
I am having a few issues with the Sonos system that I purchased, but am getting excellent support from the Lichfield store, which in spite of being busy, still find the time to help. This personal attention is where this business excels, and why I buy from it.

Friendly service over the phone, added a discount, lovely lady.

This may sound like a tale of woe, and in some regards, it is. However, the response by Richer Sounds was extraordinary. I’ll explain.

I had cause to return a set of Sony HT-A9’s for repair, and as I had no longer possession of the boxes it came with, I had to get boxes delivered by the Engineer Department.

Due to what I can only describe as a series of unfortunate events, one of the two boxes appears to have been lost, and after a week, it was agreed that I could have a credit for the value. I did have to go to the Lichfield branch of Richer Sounds, but I managed to get a new system from them which was delivered a few days later.

I know this wasn’t an ideal situation, but it was handled in a very professional manner by Gary, and the staff at the Lichfield branch were so accommodating to me. The guy I spoke to also made what transpired to be a great bit of advice which I gladly took.

Out of darkness Cometh light.

Quick and efficient service everything went well delivered on time has expected

They where so very helpful and understanding and resolved my problem with my AVR Gary who dealt with it was brilliant such a great trustworthy company

Smooth purchase process. Delivered to local store to avoid delivery to home going astray.

Called to check on stock.
Phoned answered with 3 rings.
Item located and reserved for me.
Called in next day and Bernie served me.
All very professional.
Only place to go for HiFi

Great advice only wanted a TV for the bedroom.
Ordered on a Sunday and in store by Tuesday, staff gave me a ring to inform me that it had arrived. My wife picked up the TV and staff assisted her getting into the car.

Once again excellent advice calm and no pressure on my aspersion's and questions.

Helpful staff easy purchase.
However I did try to order online but could not work out how to apply VIP discount. Staff in house did it for me but it meant I had to go to the shop.

I ordered a high-end turntable, and it happened to be in your warehouse, so was delivered promptly to the Lichfield store. Because I was suffering from back pain, a staff member helpfully carried the very big box to my car for me. Your independent turntable expert is to assemble the turntable at my house tomorrow. Really excellent service!

I needed a new tv for my holiday home that provided good quality/ value for money sub £500. The team at Lichfield store were great with my wish-list and pointed me towards some various options including a couple of British brands unfortunately the model I wanted was currently out of stock so I subsequently purchased the Hisense 43 pro7 which includes “freely” a must for our location. All in all a great buying experience as usual. Well done “ Richer sounds”