Richer Sounds - Preston Reviews 

2.849
TrustScore 5 uit 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Went into Preston branch looking for a specific TV. Matt was very helpful but not pushy, he had all the info we asked about and demonstrated the TV for us, so much so that we bought it ! Everything re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Pleasant. Staff , very helpful , easy to deal with , sorted everything i needed out quickly , i received the goods a lot quicker than i expected , delivery was trouble free , couldn't have gone any b... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 10 Church Street, PR1 3BQ, Preston, Verenigd Koninkrijk

  • 0333 900 0080

4,9

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.849)

23.886 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service

Great service , excellent value for money , thankyou

23 april 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Great service and price match

Good experience with staff from the store on the phone. We took advantage of the 2 week return policy but liked the product so kept it anyway. After the purchase I noticed that another company were offering the same tv for £200 less than Richer Sounds so sent in a request for price match which was refunded the same day with an extra £20 on top. Great service all round.

22 april 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Having debated for several weeks on…

Having debated for several weeks on which tv to choose, i arrived at Preston Richer sounds to be met by Howie . I found him to be very knowledgeable , helpful & courteous , He helped me make the right decision for me.
I had to ring up & spoke to Howie about a set up problem i had, he talked me through it & couldn't have been more helpful 10 out of 10 .

20 april 2026
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Antwoord van Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Excellent service and prices

Excellent service and prices. Good advice and product knowledge come as standard. I have been a faithful customer for years. No need to stray from the best.

5 december 2025
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

What can I say ?? Perfect 👍👍

What can I say ??? Brilliant service as always. I have been buying TVs and audio items from richer sounds for a long time now and the reason I keep going back is the service is great. If you need any advice before you buy or after they are happy to help. I also recommend them to my own customers. This is the way I treat my customers and it works. I personally would like to thank Matt and the Preston shop. Nice talking and I will be back next time I need some other tech.

18 april 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Knowledge

The men I spoke to really knew what they were talking about, and I was given a discount on just about everything I wanted.

17 april 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

A quick visit to the Preston shop…

A quick visit to the Preston shop resulted in the purchase of a Marantz streaming unit. It was a good purchase with great advice. A good experience .

14 april 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Spending the time

Spending the time, to go through all the pro’s and cons when choosing a T.V.

14 april 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Fantastic service and support

Fantastic service and support. I purchase most items when I can from these.

20 maart 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Great staff!

The staff were were helpful and knowledgeable and assisted me get the right product for me.

11 april 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Excellent personal service from…

Excellent personal service from Matthew. He took my needs (wearing hearing aids) into account to find the most suitable headphones for me, and also found me a bargain.

9 april 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Family atmosphere customer service

Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

6 april 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 maart 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 maart 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thank you for your wonderful feedback

Beoordeeld met 3 van de 5 sterren

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 maart 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Delivery exactly as required and…

Delivery exactly as required and television first class

1 april 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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