Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I bought a HM4 shed (sliding door) and overall I'm fairly happy with it. It looks beautiful and assembly was pretty straight forward with good instructions. This was a replacement to an older (10+ yea... Toon meer
Bedrijf heeft geantwoord
I was nervous about organising a replacement garden shed until I spoke with Hazel Snow! She handled all of my questions professionally and sensitively. Despite changing my mind (a few times!) about my... Toon meer
Bedrijf heeft geantwoord
My experience wasn’t anywhere near great. I contacted stratco saying there were drawings missing. They said they didn’t supply them anymore.(it was on the packing sheet though) my council needs drawin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmarkt
- Bouwmaterialenwinkel
- Bouwwinkel
- Tuinmeubelwinkel
- Terrasbedekking leverancier
- Dakdekkersbenodigdheden winkel
Informatie afkomstig van verschillende externe bronnen
With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.
Contactgegevens
4,1
Goed
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service on drop off by Mandy
10 juli 2026
Review zonder uitnodiging
Mandy free good service and helpful
8 juli 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you so much for your kind feedback. We're delighted to hear that Mandy provided you with great service and was helpful.
Many was a great driver in a very tight…
Many was a great driver in a very tight space.
7 juli 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you for your kind feedback! We're so pleased to hear Mandy did a great job navigating a tight space and providing excellent service.
Mandy helped to delivery in right…
Mandy helped to delivery in right location. Excellent service. Thanks Mandy.
1 juli 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you for your wonderful review! We're so pleased to hear that Mandy was helpful in delivering your materials to the right location and provided excellent service. Thanks again for choosing Stratco!
Mandy delievered our materials and was…
Mandy delievered our materials and was really helpful!
30 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you for taking the time to leave us a review! We're so pleased to hear that Mandy was really helpful when delivering your materials. Thanks again for choosing Stratco, and we hope to see you again soon!
Poor installation
Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sent by her) they ask to complete checklist and never turn up. They will send a message that they are busy and cannot make it.
27 maart 2026
Review zonder uitnodiging
Antwoord van Stratco
We're sorry to hear about your experience and understand how frustrating this must be. This certainly isn't the level of service we aim to provide. We'd like the opportunity to investigate what's happened and work towards a resolution. Could you please send us an email us at contact@stratco.com.au with your contact details, project address, and any relevant information? Our team will review your concerns and follow up with the appropriate people as soon as possible.
Thank you for bringing this to our attention, and we hope to resolve this for you promptly.
Mandy fantastic customer service
Mandy fantastic customer service, great Man to deal with smiley face🤗
26 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you so much for your wonderful review! We're thrilled to hear that Mandy provided fantastic customer service and was great to deal with. Thanks again for choosing Stratco, and we look forward to seeing you again!
Excellent delivery from Mandy
26 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you for taking the time to leave a review! We're delighted to hear you had an excellent delivery experience with Mandy. Thanks again for choosing Stratco!
Helped me move all material up to the…
Helped me move all material up to the job fantastic help
26 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thanks so much for your great feedback! We’re really glad the team could help get all your materials loaded and ready for the job. We appreciate you choosing Stratco Epping and look forward to helping you again in the future.
Driver Many was very good happy and…
Driver Many was very good happy and polite.
Carful with delivered items. Thank Mandy.
24 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you for your lovely feedback! We're so pleased to hear Mandy provided such great service and handled your delivery with care.
Excellent for Mandy
24 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you for your feedback! We’re thrilled to hear Mandy provided such excellent service.
Great service from Mandy
24 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you for your kind words! We’re so glad to hear you had a great experience with Mandy.
Antwoord van Stratco
Thanks for your kind words, Mandy! We’re glad everything was delivered on time and met your expectations
Very good service from Mandy
23 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you for your feedback! We’re so pleased to hear you received very good service from Mandy.
Very helpful customer service
Very helpful customer service. Just took a few days to get the final order in place.
Thanks Linley
16 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you, Linley, for your kind feedback! We’re so glad to hear you found our customer service helpful and appreciate your patience while we finalised your order. It was a pleasure assisting you, and we look forward to helping you again in the future.
Excellent service
Excellent service, on time delivery and Mandy helped me to get delivery up steep driveway. Thanks very much
16 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the service and that everything arrived right on time. We appreciate your feedback and support, thanks again!
Antwoord van Stratco
Thanks so much for your kind words! We’re thrilled to hear you found the service efficient and our driver helpful. Your feedback means a lot to us. We look forward to assisting you again soon!
Fence sheeting and rails great service
Ordered fence sheeting and rails over the phone. Phone staff were super helpful. Decided to pick up the rails separately from Gepps Cross before picking up the sheeting. No problem. Edward who served me even knew about the pickup and cut the rails to fit in my car. Even carried it to my car. Now that's great service.
7 juni 2026
Review zonder uitnodiging
Antwoord van Stratco
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience was smooth from start to finish and that our phone team could help make the ordering process easy. Thanks again for taking the time to share your experience, we really appreciate it and look forward to helping you again in the future!
Replacement cabinet promised but not delivered
Rang 01.04.2026 regarding a problem we are having with the Stratco 2 door titanium cabinet and was requested by the Stratco Customer Service Officer to support this phone call by email and to attach photos, which was provided the same day.
Email received from Stratco Customer Centre Service Officer on 17.04.2026:
“I do apologise that it has taken so long to get back to you, they do have 2 in stock at the Bunbury store we can have this delivered to you…
… I will organise for the new cabinet to be sent out to you.”
Email received from the same Stratco Customer Centre Service Officer on 29.04.2026:
“I have reached out to the store to get this sorted as quickly as possible, I apologise this has taken so long to get sorted but we are having the team work on it and to contact you with confirmation of the delivery”.
Rang the Stratco Customer Service Centre and left a message, 01.05.2026, for the Bunbury Store to contact me regarding the delivery and no-one has returned my call.
I have emails stating Stratco’s willingness to replace the faulty cabinet and we would appreciate if the Bunbury WA store would arrange for a replacement cabinet to be delivered.
1 mei 2026
Review zonder uitnodiging
Antwoord van Stratco
Hi Glenda, thank you for bringing this to our attention and we sincerely apologise for the delays and lack of communication regarding your replacement cabinet.
We understand your frustration, particularly after being advised that a replacement would be organised and delivered. This is not the level of service we aim to provide.
We have passed your complaint onto our WA and Bunbury senior management teams to ensure your replacement cabinet request is reviewed and progressed as quickly as possible.
Thank you for your patience while we work to resolve this matter.
Bad customer service
Hi Shateel all your promises to look into my case of very bad workmaship, you have not done what you said you would. How am I surprised! Bad customer service .
15 april 2026
Review zonder uitnodiging
Antwoord van Stratco
Hi Rita, we’re sorry to hear this and understand your frustration. This isn’t the experience we aim to provide. Our NSW senior management team are currently following up on this. Thank you for bringing this to our attention.
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