Sytner Group - Sytner Wolverhampton BMW Reviews 

I honestly couldn’t be happier with the service I received from Jason when buying my X1. He made the whole experience so easy from start to finish and was always friendly, approachable, and happy to help with any questions I had. His customer service was genuinely amazing. Nothing was ever too much trouble and I felt completely looked after throughout the whole process. I absolutely love my new car and I’m so glad I bought it from him. I wouldn’t hesitate to recommend Jason to anyone looking for fantastic customer service and a really smooth, enjoyable car-buying experience. Thank you so much, Jason!

Dropped in with a puncture, sorted for me on Monday.
Beautiful new showroom, cant wait to choose my next one !

The staff made me feel welcome from the outset, really quick turn around on the work that needed to be done and not too pushy about options.

As always, my visit to the dealership was great. I always feel well looked after from the moment I arrive at reception. The whole team is friendly and helpful. Rosie explained every step and was extremely helpful.

It has now been over two weeks, and my car still has not been repaired from SYTNER WOLVERHAMPTON BMW. This level of service is completely unacceptable. I have been left without my vehicle for far longer than expected, with poor communication and little to no meaningful updates throughout the process. Every time I have chased for information, I have been left disappointed. I trusted Sytner to provide a professional and efficient service, but my experience has been the exact opposite. Customers should not have to constantly chase for updates or wait this long without clear answers. I would not recommend this service based on my experience.

Booked my car in for a brake fluid service , 6 weeks in advance, on arrival nowhere to park my car , once entered the reception was told they can’t find my booking on tablet .
Lots of waiting around , 30 mins , then told found my details
On return , another 30/40 mins waiting just to pay and get key
Car had been washed poorly , water/wax marks all over it , ( i did say I didn’t want it washing as had this issue before )
BMW should have a better service than this !

James was helpful, welcoming and knowledgeable about the car. The sale was none pressured and I felt supported throughout. Matt was also helpful and took the time to meet with me prior and in the handover day.
The video of my car sent from James ahead of my collection was a nice touch.

freindly service with clear concise information and pricing that you can trust

Terrible customer service!! Avoid them worst dealership I have ever had experience with. Tried to contact them many times to book in my car after experiencing a terrible noise from my car that was under warranty as only 16 mths old. No response after many calls and left messages. Called roadside assistance who was really prompt and helpful. He sent pictures through to the dealership and advised they would inspect my car the next day. When finally got through I was informed could not be seen until 27th July if I needed a courtesy car! Ridiculous I am a disabled person! So eventually got an appointment for 7 days time. This situation made me ill and housebound due to my disability but Dealership did not care. Decided I had no choice but to take my car elsewhere for the repair at my own cost! Asked dealership to consider a good will gesture for poor service and anxiety they had caused. Had an email from Sam Keeling the service manager who was not helpful at all not bothered about me or the BMW brand. I have asked him many times to put me in contact with the business manager but he has ignored my request. I will be pursuing this matter as it was not good enough expecting me to wait a month for a courtesy car to get my car repaired what’s the point of the warranty. Disgusting service!!

Great customer service and environment with knowledgeable staff

Ash helped throughout the process and was very knowledgeable

As always great service and fantastic brand.
Luke was with me every step of the way.
Thank you Sytner. See you when I need a new car.

Booked appointment for mot on a certain date this was incorrectly inputted into the system for the day before this was recited on the day.
Drop the vehicle off in the morning turned the entertainment system off in the car. On return to picking up the car I started the vehicle the radio was on tuned into Asian radio station at a high volume and not on any of my preset station
Where’s the respect of customers property Styner ?!?!

Service was efficient yet personal. Staff very accommodating . Impressed with the facilities

Friendly welcome, good communications before, during & once service was complete.

I recently took my BMW in for diagnostic check and had a fantastic experience. My service advisor , Mr Jay was incredibly helpful, professional, and kept me informed throughout the entire process.
In addition, the reception staff were welcoming , polite , and made sure I was looked after the moment I walked through the door. Great customer service like this is hard to find. Highly recommend this team.

Please avoid this branch, they lie and miss sell, promise to sort issues and they don't. You have to to do all the chasing and assure they assure you a courtesy car and on the day let you down. Very poor customer services, they just want your money!!!

Everything went smoothly, from when I dropped my car off until I collected it. Staff were great.

I noted a puncture on the OS/R of my X1 and called service for them to organise repair and replacement. I called on 02/06 but could not get my car booked in until 11/06, which resulted in me being without my vehicle for 8 days. BMW Assist contacted me and transported my wheel to Sytner to have the new tyre fitted and then return to my home address to put it back onto my vehicle. I am at a miss why a simple job as a tyre replacement has been so disruptive and taken so long to resolve. To add to this, a service assistant called Zara quoted me £108 for the tyre, however I was charged £161 for the tyre when I made payment. I did question the price but was advised that I had been quoted incorrectly and had to pay the revised price. I was very pleased with my vehicle when I bought it new last year from Sytner Wolverhampton , however this episode has made me question the support from the service department.