Third Space London Reviews 

I had a PT session at Canary Wharf with James Dunne. James is knowledgeable, encouraging, and was truly invested in supporting me during the session. I not only learnt new exercises, but the session was well-structured and motivating. Highly recommend—5 stars!

I cancelled my Third Space membership at the beginning of my second month, after only using it for around one month.

I originally joined with a Group Membership for the upcoming Queen’s Park club. As Queen’s Park was not due to open until October, my plan was to use the other Third Space locations in the meantime and then make Queen’s Park my main club once it opened.

During that month, I visited Canary Wharf, City, Tower Bridge and Wimbledon.

To be fair, Wimbledon was excellent. It is spacious, well equipped and felt much closer to what I expected from a premium gym. Unfortunately, my experience at the other locations was very different.

At Canary Wharf, the swimming pool was closed during my visit and I found the changing rooms surprisingly dirty for a club at this price point.

City was extremely small and, more importantly for me, the gym floor and equipment selection were disappointing. On my first visits, the pec fly machine had an “Out of Order” notice on it. I kept seeing the same notice for around two weeks, expecting the machine to be repaired. Instead, eventually the entire machine was removed, leaving an empty space. A few days later, I noticed the shoulder press machine was also out of order.

I also noticed that the tiles around the pool at City felt noticeably slippery. Anyone who regularly uses swimming pools will understand why that is concerning. Aside from the obvious safety issue, it did not give me much confidence in the general upkeep and cleanliness of the pool area. For a premium club, I would expect the poolside surfaces to feel well maintained, clean and safe.

Tower Bridge was probably my worst experience. I visited during July and the gym felt like a poorly ventilated basement. The cooling/ventilation was inadequate and large industrial fans had been placed around the gym. There was also an unpleasant smell. Nothing about that experience felt “luxury” to me.

If your main reason for joining Third Space is the gym itself rather than the classes, I would strongly recommend visiting the specific clubs you intend to use before committing. Based on the locations I visited, the gyms can be very crowded and I found the variety of strength-training machines and equipment surprisingly limited. There seemed to be plenty of treadmills and ellipticals, but for the type of training I do, the equipment offering simply wasn’t good enough for a membership at this price level.

I understand that Third Space has an excellent reputation for its classes, and I have heard very positive things about them. I didn’t personally use the classes, so I can’t comment on that side of the membership.

Ultimately, my experience during the first month was disappointing enough that I decided not even to wait for the new Queen’s Park club to open. I cancelled at the beginning of my second month.

What disappointed me further was that I clearly explained my reasons in the cancellation form, yet nobody from management contacted me to discuss the issues or ask about my experience. For a business positioning itself at the premium/luxury end of the market, I would have expected more interest in understanding why a new member had decided to leave after just one month.

Wimbledon showed me that Third Space is capable of delivering an excellent gym. Unfortunately, the overall experience across the other clubs I visited did not justify the price or the “luxury” positioning for me.

I’m really enjoying my membership at Third Space. My home club is Soho and I find the wide combination of weights, machines and cardio equipment to really support my fitness goals. The employees work hard to create a strong community vibe which I value. I also work with a talented trainer developing my boxing skills. All round the experience is a very high quality one that I enjoy.

If you’ve experienced Third Space, you’ll know that one of the things that really sets it apart is the quality of the people who work and teach there.

From the cleaning team, who keep every club immaculate and the towels perfectly presented, to reception, the nutrition counter, trainers and PTs — the level of professionalism, knowledge and care is consistently impressive.

I’ve now had the opportunity to experience Soho, The Whiteley, Richmond, The City and Canary Wharf, with Chelsea and Mayfair still to explore properly.

A particular mention to the Soho team — Hector, Hussein and Maria Demetriou — who have all been incredibly welcoming and helpful.

The trainers and classes I’ve particularly enjoyed so far and that made a lasting impression:

Cathy Brown- Boxing (absolute number1)
Eloise Skinner - Pilates
Oceana Brown- Yoga
Greg Brown- Kickboxing
Richard Timu - Hot Yoga
Shruti Srivastava -Hot Yin Yoga
Nicola MacArthur - Pilates
Oliver Williams- Boxing , Soho, Richmond
Sylvia Garcia- Pilates, The Whiteley
Jane Knight- Sound Bath, Richmond
Joshua LeClair- Yin Yoga, Richmond
Trevor Schoonraad - Pilates, Richmond
Ekaterina Pavlichenko - Pilates, Richmond
Hannah Berendzen - The City

What I appreciate most is the variety and the quality. Whether it’s boxing, kickboxing, Pilates, Hot Yoga, Yin or a sound bath, there is a real depth of expertise across the clubs.

I’m still exploring and trying new things and classes, but so far Third Space has been an excellent experience.

I did Liv Trump’s class at Soho Third Space and she was fantastic. She was straight to the point, knowledgable and also kind (everything an instructor should be - encouraging but also pushes you with no fluff). The concierge team was also incredibly helpful with bookings and memberships. I enjoyed Mikey’s class too, when he covered for Liv. That was the LIFT class (also fantastic for a quick 45 mins full body experience). The sauna was also clean and peaceful. Great experience!

I have been a member of Third Space, Richmond for a year now. Third Space Richmond is hands down the best ever gym compared to anything else. The gym floor features top-tier, cutting-edge cardio and strength equipment that elevates every single workout. In the studios, the world-class coaches deliver highly motivating, deeply knowledgeable instruction that pushes you to your absolute best. The facility itself feels like a five-star spa, boasting luxury changing rooms and pristine amenities. On top of that, it sits in a perfect Richmond location that makes it incredibly convenient to visit every day. Choosing to join this club is easily the best decision I have made for my health and fitness journey.

Had a interview for a cleaner role at third space next to tower of London. Nice place. I think the interview went well even though I did feel uncomfortable. They asked me about my experience and asked me a weird question but answered it in the best way I can. I asked a few questions at the end and they said if I have anymore I should send them on the Harri website. I sent a few questions but they never answered. A few days after I got mail that I didn't get the role. I'm just upset they never answered the questions I sent. I asked for feedback for the interview and they ghosted me. For a place that has high standards I expected a respectful response.

Having been a member of Third Space on and off for almost six years, it is extremely disappointing to see the same maintenance and service issues continuing year after year.

Third Space positions itself as a premium health club and charges accordingly. Unfortunately, the standard of maintenance at this particular club simply does not reflect the price members are being asked to pay.

The steam room is the clearest example. It has suffered repeated breakdowns for years and was one of the main reasons I previously cancelled my membership. Having recently rejoined, I was assured that there had been a greater focus on maintenance and planned preventative maintenance. Yet, within a short period of returning, I have found myself experiencing exactly the same issues again.

Most recently, the steam room was out of service for the entire weekend. As a result, members were crammed into the sauna to the point that some people had to stand. For those of us who predominantly use the club at weekends, this is particularly frustrating. At this stage, I have very little confidence that the steam room will actually be operational when I visit.

What is increasingly difficult to understand is why, after years of recurring faults, there does not appear to have been sufficient investment in a permanent solution. There comes a point where repeatedly repairing the same facility is no longer acceptable. The steam room appears to require a complete overhaul, specialist assessment and proper capital investment.

Unfortunately, the lack of maintenance extends beyond the steam room. Lockers remain faulty, including one I personally reported that has still not been repaired. Other lockers have similar problems, and deteriorating seating and upholstery are also becoming increasingly noticeable.

When I raised concerns, I was told that the club is "old". For a premium operator, I found this response particularly disappointing. The age of a building is not an excuse for poor maintenance. Older properties require effective asset management, robust preventative maintenance and, where necessary, investment in refurbishment.

There also appears to be a disconnect between issues being reported and meaningful action being taken. Members should not have to repeatedly report the same faults or simply accept facilities being unavailable.

At this price point, members are not paying simply for access to a gym. They are paying for a premium environment, premium facilities and a premium level of service. When facilities are repeatedly unavailable, faults remain unresolved and the general condition of areas is allowed to deteriorate, it becomes increasingly difficult to justify the membership cost.

Third Space continues to invest in expanding its portfolio and opening new clubs. From a member's perspective, I would much rather see greater investment in maintaining and refurbishing the clubs that already exist.

After almost six years of experiencing many of the same problems, this no longer feels like an occasional maintenance issue. It feels like an ongoing failure to adequately maintain facilities to the standard the brand promises and members are paying for.

For a premium health club, the current standard simply isn't good enough.

Loving the variety and number of classes available at the Richmond club, which have helped transform my levels of fitness. The instructors are without fail, exceptional. From experts in weights to sound healing, it's all covered.

Third Space Richmond is my sanctuary, the classes are all exceptional, the club is stylish and super clean. The spa is really special, I go five time a week so the membership is really good value.

Am seeing a lot of 5 stars reviews, probably from people who are joining first time a Third Space - and are in awe with the amenities
It is indeed a great gym...BUT
Having been a member of Third Space for many years, and member of other of their clubs (CW, City, etc) and also guest visiting Richmond or Wood Warf - I got to say lately the club experience has gone downhill
Membership rates have gone up year on year (for me quite significantly as I had some ''founders fee'' initially, they completely removed free guest passes (at least for me again), they used to offer 2-3 per year, now you got to fork up £40/each and they have also usage restrictions, i mean lets be real - that's almost a quarte of a monthly fee - for a few hours;
Then where do you add that the club is very busy at peak times, queueing to use machines, to swim, to shower...not really what i call a high end relaxing experience; the spa area is anything but relaxing - people on their phones despite being a phone free zone, very little common sense from some members a lots of ''lads culture'';
I can't tell if this is something specific to Wimbledon, but I haven't experiences this in the other clubs, maybe because they had more space and better organisation (eg: must swim lessons and training happen during the peak times - or can you put it off-peak) I haven't even tried classes as they're always fully booked months in advance; Yet the gym continues to aggressively advertise for new members joining - guess sardines in a can is the new experience

So why 2 stars: management is deaf to these issues and even if they seek feedback, they never take it on board, just ticking boxes, paying for a premium luxury experience but getting a pure gym experience in a high end setup; experience is not all about fancy lockers, and facilities, is also about the members that go there, how they act, how you enjoy and relax, and there is not much of relaxing or enjoying when queueing for everything; when i raised this issue their answer was: come when is less busy LOL

I really hope the HQ management reviews this club as it's currently very poorly managed!

Third Space Richmond is a very special place. I have only been a member for a month and it's been a great experience so far. From top instructors to top facilities this is truly my happy place. Thank you to all the staff who make this place a very special one. A special mention to Alanna, and also to instructors Bethan, Sallie-Beth and Natalia.

Amazing gym! All classes are super intense and get you on the edge. The amnesties are at the highest standards.
I can’t recommend it enough!

I used to be a member of this club for 18 years and recently rejoined it. I dote it.
Amazing people, atmosphere, fantastic staff.
Thank you 😊

I have been very impressed with my membership so far of Third Space. The team are very friendly and welcoming, the facilities are exceptional and the whole experience is great. The classes in particular have been great and I am very happy with my membership so far, no complaints.

Spacious gym, top notch equipment, classes for all and a stunning environment all around. The best gym in Richmond by far.

Third Space Spa has a strict cancellation policy applicable to clients only.
An appointment cancelled within 24 hours will result in a loss of the deposit paid by the client.
A no show appointment by the client will result in payment for the full treatment being due.
The policy is understandable and protects the business.

HOWEVER, this policy is not reciprocated to clients.

A therapist failing to provide treatment for a scheduled appointment due to mismanagement of their schedule is of no consequence.

I recently booked a spa treatment, rearranging work meetings and commuting 40 minutes in the blazing heat wave to arrive at my appointment punctually.
After 10 minutes of waiting there was no sign of the therapist and no communication.
I approached reception - on enquiring with the therapist I was advised very politely that they would be through soon.

After a few minutes still no sign of the therapist.
Again, I approached reception – apologetic feedback this time was that there was a complication with the previous client and the therapist would be through shortly.
Surely this should have been communicated when I checked in???!!!

Still no sign of the therapist and realising that my 50-minute treatment was now going to be 35 minutes at best and I needed to be at my next appointment immediately after I had no choice but to cancel.
There was no apology/explanation from the therapist. The bare minimum of a full refund was processed for a treatment not received. But what about the inconvenience to me as a client. Had it been the other way around the Spa would have received full payment.
This unprofessional level of service for what is an upmarket Spa is unacceptable and dismissive of clients who are not valued.
The Spa has too many clients and does not value the support!
The cancellation policy needs to be reviewed.
If a therapist is running late clients should be advised in advance as a bare minimum.

I love my club in tower bridge, I’m a member since June 2023, the staff is very professional, there are a huge amount of classes every day for everyone.

Third Space Battersea is brilliant lots of varied classes from Lift with Alanna to Mat Pilates with Charles. The guys on the front desk are always really helpful. I'm really looking forward to the new studios with reformer pilates opening in the Autumn. We are very lucky to have such a great gym so close!

Extremely poor service given this company advertises themselves as luxury and high quality. Hostile customer service, unforgiving, with no idea how to do business. Purposefully using tactics to cheat money from customers, such as charging while I had requested a freeze, then purposefully not replying to frame it such that no decision had been made. Do not sign up to this gym, management need to change how they run their business. Trust me, if you sign up and an issue comes up later on, you'll realise how poor their service is.