Well Pharmacy Reviews 

36.360
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

I can say well pharmacy is the best when it comes to the services, notices or reminding emails every two weeks after your last order and they're always on time to deliver. But my last order is was not... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Made contact with well though their app, placed order for my prescription, received email promptly explaining that they need to contact my GP, shortly followed by another email saying my request has b... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The company is committed to their customers., they are happy to guide you through the process giving you the feeling of being supported. They ensure you have every information you're required to hav... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online apotheek
  2. Apotheek

Geschreven door het bedrijf

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Geschreven door het bedrijf


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

36K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(36.360)

5.017 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I've had problems in the past most my…

I've had problems in the past most my fault but we'll sorted them out thank you well

19 augustus 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Thankyou for your positive feedback!
Kind Regards
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

The worst experience

The worst experience. Hideous from start to finish, trying top get medication for over a month -- two missing prescriptions at the shop front and then when I was told to switch to the online service to fix the problem. They regularly mess about like this with my partner's medication, too.

As far as the GP was concerned, the system showed two filled prescriptions. Well didn't fill them, didn't bother to tell me they didn't have stock, didn't bother ordering it. Online, the said my order was filled and charged me, said it was being prepared and would be sent on the day I rang to check. The next day, it hadn't been sent so I rang again. Only after that did I find they didn't have it in stock.

Despite explaining the need was urgent and I had run out, every step went wrong, required me to make multiple calls and send several emails. Now I have to travel without the prescription.

Good think it's not keeping me alive or I'd be six feet under!

20 augustus 2026
Review zonder uitnodiging
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

The company is committed to their …

The company is committed to their customers., they are happy to guide you through the process giving you the feeling of being supported. They ensure you have every information you're required to have thereby making the process simple and easy.

19 augustus 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

We're so happy to hear that our commitment to guiding you through the process and providing all necessary information made your experience simple and easy. Thank you for your kind words!
Well Pharmacy

Beoordeeld met 2 van de 5 sterren

Much confusion about things I ordered……

Much confusion about things I ordered… I need meds not endless questions.. re ordered using nhs app

28 juli 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

Absolute shower of shite!

Absolute shower of shite!
Waitied over 2 weeks for essential medication, ran out of meds and they have been utterly useless. I was promised an urgent delivery which still hasn't arrived after another 4 days. Zero customer care, they ignore emails.
DO NOT USE THEM!

24 augustus 2026
Review zonder uitnodiging
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards
Well Pharmacy

Beoordeeld met 4 van de 5 sterren

The one problem I have is that the time…

The one problem I have is that the time between requesting my meds and having them delivered is really long.
Makes me order then a few weeks in advance.

19 augustus 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

We appreciate you sharing your experience regarding the delivery time for your medication. We understand that waiting for essential items can be frustrating, and we are to improve our delivery efficiency to reduce these times.
Kind Regards,
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

Well pharmacy Buxton road Weymouth

Well pharmacy Buxton road Weymouth, we changed back to another pharmacy closer to us as had probelms with well on buxton road when they changed owners. We have now experienced well on buxton road changing our nominated chemist back to them without permission from ourshelves or the GP. This has caused upset and distress to our disabled bed bound parent as unable to answer door when they attempted to deliver a prescription. When no answer they return again causing fear to elderly bed bound person who is not able to see who was trying to get in the front door as they did try to open door (as seen on camera.) Reported to
GP so they are aware of the bad of practice of the chemist, that being changing nominated chemist to them selves.

24 augustus 2026
Review zonder uitnodiging
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Always easy to use and reliable

Always easy to use and reliable, fast delivery in good recyclable packaging.

19 augustus 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Thankyou for your positive feedback!
Kind Regards
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

I’m a happy pensioner

The service is great.They keep me updated with all my orders 5*

21 augustus 2026
Review zonder uitnodiging
Logo Well Pharmacy

Antwoord van Well Pharmacy

Thankyou for your positive feedback!
Kind Regards
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

I know I can rely on a reminder to…

I know I can rely on a reminder to order my meds and I am informed of the progress along the way I am completely happy with this service and will continue to use it

18 augustus 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

We're so pleased to hear that our service provides you with peace of mind regarding your medication orders. We truly appreciate your continued trust and loyalty.
Kind Regards
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

I have to get my prescriptions…

I have to get my prescriptions delivered, They keep me well informed of delivery. If their is ever a problem they are easy to talk to

18 augustus 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Thankyou for your positive feedback!
Kind Regards
Well Pharmacy

Beoordeeld met 3 van de 5 sterren

I can say well pharmacy is the best…

I can say well pharmacy is the best when it comes to the services, notices or reminding emails every two weeks after your last order and they're always on time to deliver. But my last order is was not happy, it took longer than usual. This made me worry till I contacted them via email then everything was sorted in few days. I would still recommend well pharmacy despite of last delay.

18 augustus 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

Not worth the stress

I have called them several times but my regular thyroid medications have never arrived. It was requested exactly a month ago. I am out of them since a week and cannot re prescribe them for another few weeks.

18 augustus 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

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