Well Pharmacy Reviews 

36.614
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The ordering process was simple, unlike others. I opted for the online version knowing there was a Well pharmacy was local to hs. The face-to-face before dispatch was a pleasure. New "nurse" was so... Toon meer

Beoordeeld met 3 van de 5 sterren

I visited a local Well pharmacy for one small item that they were unable to supply. I found the same item at the on-line Well pharmacy site but there was no click-and-collect option. so I had to pay a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I genuinely cannot speak more highly of Well Pharmacy. You do all the reminders for me and I just tick a few boxes and get my prescription, with updates at what stage the approval and delivery are at... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Purchasing is easy, orders arrive in time, and consultation is concise and friendly. Purchasing pre-approved prescriptions can be tricky if your browser isn’t recording cookies e.g incognito mode b... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online apotheek
  2. Apotheek

Geschreven door het bedrijf

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Geschreven door het bedrijf


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

37K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(36.614)

4.807 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Went to collect much needed meds to be…

Went to collect much needed meds to be told they didn’t have them go phone around other chemists to see where you can get them. No explanation or obviously too much bother to check their system to see if another Well Chemist had them in stock, this has happened on a number of occasions.
Boots were very helpful, granted they did not have them as apparently a problem with the supplier but did check to see where I could source them.

15 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very smelly ( fishy odour)

Very smelly ( fishy odour) . My baby has got rashes all over the body after applying this oil. Contacted customer service for the return of another bottle of unopened oil but there is no response from them . Very disgusting!

4 september 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

Doesn’t arrive within time scale not…

Doesn’t arrive within time scale not prioritised

10 september 2026
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Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Always prompt service

Always prompt service , excellent for online delivery, any problems always dealt with straight away very helpful.

11 september 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Thankyou for your positive review
Kind Regards
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Great service

Great service

10 september 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Thankyou for your positive review
Kind Regards
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

Where do you want to start.

Where do you want to start.
You sent two items last week then after 14 days you sent 8 items, half the duplicated order.

7 september 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 2 van de 5 sterren

I was not informed for 8 days that…

I was not informed for 8 days that medication had not been posted until I rang . I still don’t know where my medication is for 2nd of September for statins
I missed medication for 4 days
I feel I should have been informed that there was delay in getting medication delivery .

7 september 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

need to put a note on my profile I get my prescriptions delivered. It takes a week and a half. Make sure you approve before I run out.

You need to put a note on my profile, I get my prescriptions delivered. I'm not working 5 miles. To go and collect. Make sure. The prescription have enough time before I finish my last one because it takes a week and I have to be delivered. This is the only problem with the system. Every month is really stressful. Out of three tablets this week. And they still didn't arrive. WTF I don't order this for fun.

10 september 2026
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Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service

7 september 2026
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Antwoord van Well Pharmacy

Thankyou for your positive review
Kind Regards
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

They are excellent

They are excellent. They ring at the time confirmed , pleasent and helpful.
The new order comes the following day if ordered before 2pm.

10 september 2026
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Antwoord van Well Pharmacy

Thankyou for your positive review
Kind Regards
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

I have never know a company so bad.

I have never know a company so bad.
8 days to do one prescription and even then we had to ring them to find out what was happing. To be told Oh! we are about to start that one. And it does not end there. On collection we are told that they were still out standing an item. Returning to the Pharmacy 4 days later again to be told no we have not got it, we can get it from the supplier. Great they can not be bothered to advice us of the problem or even contact the GP to advice him of the problem or find an unlucrative.. And guess what the item is form..... Injecting insulin, oh nothing important only a persons life. One start, make that no stars they should be closed down.

15 september 2026
Review zonder uitnodiging
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Simple and easy

Simple and easy

7 september 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Thankyou for your positive review
Kind Regards
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

First time used.Terrible experience

First time used.Terrible experience.
1.medication not received.
2.contacted well online took about 20 mins for connecting.
3.advised to ring following day.
4.rang again advised pharmacy would be contacted.
5.rang again told medication would be re issued.
6.email advising reissue.
7.finally received part of order one week late.
8.rang again looking into it.

4 september 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

I needed my prescription more than a…

I needed my prescription more than a week ago, I tried to phone you several times to unlock my prescription to a different pharmacy and I could not get hold of anyone, I finally paid for the delivery and it took over a week.

10 september 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

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