Well Pharmacy Reviews 

36.373
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Made contact with well though their app, placed order for my prescription, received email promptly explaining that they need to contact my GP, shortly followed by another email saying my request has b... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The company is committed to their customers., they are happy to guide you through the process giving you the feeling of being supported. They ensure you have every information you're required to hav... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online apotheek
  2. Apotheek

Geschreven door het bedrijf

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Geschreven door het bedrijf


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

36K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(36.373)

5.026 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

So easy to order either via surgery or…

So easy to order either via surgery or well websites and medication arrives promptly and well packaged.Also usually a couple of days before ready for collection at my local well pharmacy!

21 augustus 2026
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Antwoord van Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Good service

Nearly always problem free and when it’s not they deal with the problem (usually caused by the doctors surgery) quickly and efficiently. If you chat with them they answer quickly.

20 augustus 2026
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Antwoord van Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Beoordeeld met 4 van de 5 sterren

Delivery fine

Delivery fine, tele staff good, only downside was having to type in every Item on our prescriptions and make sure we found the right item

18 augustus 2026
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Antwoord van Well Pharmacy

We appreciate your feedback. We understand that manually entering prescription items can be time-consuming, and we are actively looking into ways to streamline this process for a smoother experience.
Kind Regards
Well Pharmacy

Beoordeeld met 3 van de 5 sterren

Slow delivery

20 augustus 2026
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Antwoord van Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Easy to order

Easy to order, always delivered on time

17 augustus 2026
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Antwoord van Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Beoordeeld met 3 van de 5 sterren

not letter box friendly

the idea to have medicine delivered to your door id to have them issued in a packaging that fit through your letter box not a huge cardboard box left outside or with a neighbour

20 augustus 2026
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Antwoord van Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Always keeps me on track when I need to re new my medication. Delivery is in stronger package & if there any issues it is dealt with quickly. ..Things have improved greatly from a few years ago. So glad I stuck with Wells.

20 augustus 2026
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Antwoord van Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Beoordeeld met 4 van de 5 sterren

Dodgy start.

Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into place. First order arrived before time and correct. The service will help me avoid a 12 mile round trip for meds.

19 augustus 2026
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Antwoord van Well Pharmacy

We appreciate you taking the time to share your experience. We understand that the initial online setup was challenging, and we apologize for any frustration that caused. We are glad to hear that everything eventually fell into place and that your first order arrived correctly and ahead of schedule. We are always working to improve our processes for a smoother experience.
Kind Regards
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

Have not received my medication yet

Have not received my medication yet

20 augustus 2026
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Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

I recommend well

I recommend well
When I place an order the tablets arrive within days.

one criticism is should you require a new drug the tendency is for well to ignore it.

17 augustus 2026
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Antwoord van Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

I've had problems in the past most my…

I've had problems in the past most my fault but we'll sorted them out thank you well

19 augustus 2026
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Antwoord van Well Pharmacy

Thankyou for your positive feedback!
Kind Regards
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

The worst experience

The worst experience. Hideous from start to finish, trying top get medication for over a month -- two missing prescriptions at the shop front and then when I was told to switch to the online service to fix the problem. They regularly mess about like this with my partner's medication, too.

As far as the GP was concerned, the system showed two filled prescriptions. Well didn't fill them, didn't bother to tell me they didn't have stock, didn't bother ordering it. Online, the said my order was filled and charged me, said it was being prepared and would be sent on the day I rang to check. The next day, it hadn't been sent so I rang again. Only after that did I find they didn't have it in stock.

Despite explaining the need was urgent and I had run out, every step went wrong, required me to make multiple calls and send several emails. Now I have to travel without the prescription.

Good think it's not keeping me alive or I'd be six feet under!

20 augustus 2026
Review zonder uitnodiging
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Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

The company is committed to their …

The company is committed to their customers., they are happy to guide you through the process giving you the feeling of being supported. They ensure you have every information you're required to have thereby making the process simple and easy.

19 augustus 2026
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Antwoord van Well Pharmacy

We're so happy to hear that our commitment to guiding you through the process and providing all necessary information made your experience simple and easy. Thank you for your kind words!
Well Pharmacy

Beoordeeld met 2 van de 5 sterren

Much confusion about things I ordered……

Much confusion about things I ordered… I need meds not endless questions.. re ordered using nhs app

28 juli 2026
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Antwoord van Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

Absolute shower of shite!

Absolute shower of shite!
Waitied over 2 weeks for essential medication, ran out of meds and they have been utterly useless. I was promised an urgent delivery which still hasn't arrived after another 4 days. Zero customer care, they ignore emails.
DO NOT USE THEM!

24 augustus 2026
Review zonder uitnodiging
Logo Well Pharmacy

Antwoord van Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards
Well Pharmacy

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