Purchasing is easy, orders arrive in time, and consultation is concise and friendly. Purchasing pre-approved prescriptions can be tricky if your browser isn’t recording cookies e.g incognito mode b... Toon meer
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Lees wat reviewers zeggen
Needed blood glucose sensor, found on Well Pharmacy website at a reasonable price. Easy and clear website making it easy to order and with quick delivery. Can recommend!
The gentleman who I spoke to was so helpful in getting my prescription to me on time. It was so lovely to speak to a proper human being who understood exactly what I needed. Thank you so much.
When I made my order online it said I would receive an email confirmation. I never received it. I ended up contacting customer services to make sure they had got it. They were very helpful but I shoul... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Geschreven door het bedrijf
Contactgegevens
Merchants Warehouse, Castle St, M3 4LZ, Manchester, Verenigd Koninkrijk
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4,3
Uitstekend
37K reviews
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Simplicity it's self
It's so easy to use the app and have your meds delivered, saves me so much time
4 september 2026
Post office told me they received…
Post office told me they received parcel on Monday morning and said it was going out for delivery in next 2 days but i have not received it yet.9/9/26.
4 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Awful service
Awful service, ever month I end up going a few days without medication as it's always late, system is not set up for repeat prescriptions, a number of months ago I ended up getting double medication now I have to chase every month to see where it is
I have already been in contact with your customer services on multiple occasions already and still have issues so have no confidence in anything being improved
4 september 2026
Antwoord van Well Pharmacy
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
The gentleman who I spoke to was so…
The gentleman who I spoke to was so helpful in getting my prescription to me on time. It was so lovely to speak to a proper human being who understood exactly what I needed. Thank you so much.
4 september 2026
Good service and very helpful thank you
4 september 2026
Communication was terrible took a long…
Communication was terrible took a long time to respond.
Also meds were very slow in arriving.
Gone back to my local pharmacy
28 augustus 2026
Antwoord van Well Pharmacy
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
Rude customer experience when asking…
Rude customer experience when asking how long my order will take
9 september 2026
Review zonder uitnodiging
Antwoord van Well Pharmacy
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
My meds still haven't arrived
My meds still haven't arrived.
I will be finding a different Pharmacy.
I have had to get 2 emergency prescriptions.
It is now 09/09/2026.
3 september 2026
Antwoord van Well Pharmacy
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
Useless service
Prescription for urgently needed pain killers due to being sent to ‘well online’ tablets not received for over a week. Local pharmacy unable to help, absolutely useless system cannot talk to anyone to resolve issue just online message via app. Avoid at all costs.
Unable to give no stars
1 september 2026
Antwoord van Well Pharmacy
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
Always polite and fast delivery.
3 september 2026
Not informed of a missing item and told…
Not informed of a missing item and told to contact the surgery to sort out the issue.
I may as well go direct in the future - no real point in using the app
3 september 2026
They arrived quickly
3 september 2026
consistently courtesy and kind
Always consistently courtesy and kind. Helpful and supportive.
3 september 2026
To be honest I think you take too long…
To be honest I think you take too long to submit a request to the doctors I submitted a request on the 26th Dr's received on the 28th then a week to dispatch for my tablets to turn up 11 and 12 days later in 2 separate parcels why can't they all come together
3 september 2026
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