Hate having to leave a bad review but seems like the only way to get Wit to reply looking at the other reviews. Had my parcel go missing last Tuesday, contacted them immediately and 3 times si... Toon meer
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Lees wat reviewers zeggen
Upon voicing my disappointment with the quality of my purchase (rad trainers after previously owning 2 amazing pairs), WIT couldn’t do more to amend the issue. Service was great and their speed at rep... Toon meer
Bedrijf heeft geantwoord
Genuinely a huge fan of this brand and its products. Bought these items in person from a Xenom event, and was guided through options, fits and sizes by the founder Sam, who was extremely helpful. Expe... Toon meer
Bedrijf heeft geantwoord
I’m a buyer from East Malaysia. Ordering it online was easy. Delivery took almost 2weeks which is considered fast however the local deliverer took almost a week to deliver which shouldn’t happen. But... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Launched in 2014 by founders Dan Williams and Sam Kitching through their passion for fitness. WIT was an early pioneer of the CrossFit movement; celebrated for bringing a community of brands, athletes and fitness obsessed together through the positive power of training. We recognise that training is not static. WIT is in a constant state of evolution, and as we take a progressive approach to the future of the sport we let our founders mission of changing as many lives as possible through training inspire us. To those ends, WIT sells a curated range of performance footwear and apparel from brands like Nike, R.A.D®, Adidas, TYR and Puma. WIT's own apparel is built to perform and serve as your go-to training clothing outdoors or in the gym. WIT offers premium shipping options and flexible payment options. Currently, returns are free for 30 days after purchase, giving customers peace of mind when making a purchase.
Contactgegevens
Verenigd Koninkrijk
- wit-training.com
3,8
Goed
909 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have bought them for my daughter for…
I have bought them for my daughter for her birthday she choose them because she loves them
28 september 2026
Antwoord van Wit Training
Thanks for the review! We hope your daughter loves the kit!
Customer Service doesn't seem to be working
Hate having to leave a bad review but seems like the only way to get Wit to reply looking at the other reviews.
Had my parcel go missing last Tuesday, contacted them immediately and 3 times since and not even as much as a reply to acknowledge my email and that it is being handled. A week later and still no delivery and still no parcel.
I was recommended the store by a friend as the products look great but based on my experience and reading the other reviews it seems the customer service can't support the business.
Hopefully you can respond to me on here now?
6 oktober 2026
Review zonder uitnodiging
A truly great shoes of R.A.D
A truly great shoes of R.A.D. Worth for value! Will come back again for sure.
8 september 2026
Antwoord van Wit Training
Hello! Thanks for the great review! Enjoy the trainers!
Antwoord van Wit Training
Thanks Donna! Enjoy them!
Great service again from WIT Training
Great service again from WIT Training, great price, fast delivery.
28 september 2026
Antwoord van Wit Training
Thanks Michael! Happy training!
Antwoord van Wit Training
Thanks Lee! We hope you see you again soon!
Upon voicing my disappointment with the…
Upon voicing my disappointment with the quality of my purchase (rad trainers after previously owning 2 amazing pairs), WIT couldn’t do more to amend the issue. Service was great and their speed at replying was fantastic! Thank you again.
30 september 2026
Review zonder uitnodiging
Antwoord van Wit Training
Thank you Emma!
Product was okay but return service disappointing
Product was okay, but I mistakenly bought the wrong shoe number and, living in Europe, I could not return it.
7 september 2026
Antwoord van Wit Training
Hello, we're sorry for the inconvenience! As per our shipping and returns detail page, we currently do not accept returns from within the EU.
Still waiting for my trainers to turn…
Still waiting for my trainers to turn up 3 weeks later
4 september 2026
Antwoord van Wit Training
Hi Gary, I am so sorry to hear you've had this experience! it looks like an incorrect shipping address has caused some issues with your delivery. We unfortunately only have access to the same tracking as you do, and are unable to locate the parcel (it hasn't been received back at our warehouse). We'd like to sort this out as quickly as possible to avoid further delay. We will send an additional email with a solution. Lets hope the package turns up at our warehouse!
Apologies once again!
Very unhappy with service! I paid £6.99 for next delivery and it…
I paid £6.99 for next delivery and it did not arrive next day
I then had to return the trainers as tgey wete to tight then I had to pay £10 to return. So the result of purchasing these trainers has cost me £17 and I still do not have my trainers! How does that work!???
1 september 2026
Antwoord van Wit Training
Hi Hilary, apologies for this! There seems to have been a misunderstanding on our team's side when processing your refund. We will process the remaining amount immediately! Thanks for brining this to our attention.
Good fast service
10 september 2026
Antwoord van Wit Training
Hi Jenny, thanks for the review! Hope the shorts are well received!
Antwoord van Wit Training
Hi Nabil, thanks for the feedback! Enjoy the RADs - happy training!
Antwoord van Wit Training
Thanks for the feedback, Nik! Enjoy the RADs!
Order arrived in the wrong size
Order arrived in the wrong size, after contacting support they simply said that they did not have my size and offered no solution.
3 september 2026
Antwoord van Wit Training
Hi Conor, we are so sorry this has happened! I believe a member of our team has resolved the issue. We can only apologise for this inconvenience.
Antwoord van Wit Training
Hi Renata, we are so sorry we don't accept returns from outside of the UK. That is unfortunately our existing policy as per our Shipping and returns information.
Antwoord van Wit Training
Thanks, Jane! Enjoy the kit!
Huge Fan of WIT
Genuinely a huge fan of this brand and its products. Bought these items in person from a Xenom event, and was guided through options, fits and sizes by the founder Sam, who was extremely helpful. Experiences like this are lost with larger “chain” brands, and I certainly won’t be looking anywhere else for gym gear ever again.
30 augustus 2026
Antwoord van Wit Training
Hi Ben, thanks for the lovely feedback! We loved having down spending time us!
My parcel was delivered to the wrong…
My parcel was delivered to the wrong house. Now lost it seems. Wit should send me another item ASAP.
28 augustus 2026
Antwoord van Wit Training
Hi Brian, I'm sorry to hear of your experience. Looking at the interaction with our team, it looks like we required a letter of non-receipt in order to raise a claim with the courrier. Additionally, your order was refunded to avoid your being out of pocket. If there is something else we can do, lease do reach back out to the team!
Ok experience
Ok experience, i do feel the cost of the products lets the brand down, i think if the costs were pricrd better i would do much more business
3 juli 2026
Antwoord van Wit Training
Hello, thanks for your feedback on pricing! We will share your thoughts with the product team. Enjoy the kit!
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