The process to investigate a case takes unbelievable long. Paid the NZD6,000 deposits in late April (got slightly hit by the car behind). Did all the procedures needed before leaving NZ. It's late... Toon meer
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Lees wat reviewers zeggen
Fantastic experience from initial booking through to returning the car. Good team of staff. Car was perfect, a tidy little runabout, perfect for parking and inner city driving ( this was m... Toon meer
Bedrijf heeft geantwoord
Lily at Yes Rentals was extremely helpful when we picked up our rental car. She spent time also helping sort out our phone and directions to our motel. I would certainly recommend Yes Rentsls an Lily... Toon meer
Bedrijf heeft geantwoord
Ditto many other reviews, really great staff, super fast, efficient, humorous even. The car was older but drover well, clean, did the job perfectly. Far cheaper than competitors and if anything better... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Yes Rentals is the fastest growing car rental in New Zealand. Our staff team shaped from a group of people who love to travel and love life, Yes Rentals adheres to the service concept of treating every customer with the most professional and enthusiastic attitude, and insists on providing the most complete and cost-effective car rental experience for every traveler. Since its inception, Yes Rentals has been receiving positive feedbacks from every customer. All our stores are located around the airport area, which helps the pick-up and return process convenient and efficient. The multilingual customer service, 7/24 hour emergency assistance line, unlimited kilometers, no hidden cost, and zero risk insurance package are always there to support you throughout your trip. New Zealand is a beautiful place for you to enjoy and welcome to drive around to experience the world of natural. We look forward to seeing you in our Yes Rentals store. For no-nonsense NZ car hire at a fair price, trust Yes Rentals. Yes Rental is looking forward to seeing you!
Contactgegevens
152 orchard road, 8053, Christchurch, Nieuw-Zeeland
- +64 34202878
- info@yesrentals.co.nz
- yesrentals.co.nz
4,0
Goed
224 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Never again
My experience with Yes Rentals in Queenstown was very disappointing.
Communication was extremely difficult. The staff member at reception was unable to clearly communicate in English, making it almost impossible to understand why my officially translated driver’s licence was not being accepted. I was initially pressured to pay for a translation through their own service, even though I had already provided an official translation. At that point, I did not understand the real issue and ended up paying for their translation service.
Only afterwards did she explain that she had not seen the official stamp on my translation. If she had asked me, I could have easily shown it. By the time I understood the problem, I had already been pushed into purchasing a new translation from their service. I could not request a refund, as she barely understood English, which made proper communication impossible. As a result, I ended up paying twice for a translation.
The car itself was fine, but the phone holder provided did not work.
Overall, the customer service was poor and the whole experience was frustrating. I would not use this rental company again.
4 augustus 2026
Review zonder uitnodiging
Scamming business
Scamming business, dangerous car practically broken.
11 juli 2026
Review zonder uitnodiging
Friendly and helpful staff
Friendly and helpful staff. Quick and easy pickup and drop off. We had a great little Toyota Aqua hybrid, which was cheap to run and didn’t miss a beat.
11 juli 2026
Review zonder uitnodiging
Antwoord van YES RENTALS
Thank you so much for your review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Very unwilling to help on the phone
Very unwilling to help on the phone. Live Chat sends you around in circles and is a waste of time. On the phone they tell you to go to the website, on the website they say to call them where they tell me ambiguous answers and say that they “maybe” able to help when they know I needed urgent attention. Because I said I needed to know today, they said they can help if I send them through details of my licence and pick up/drop off, I followed their instructions and sent through an email with details as requested, only to be told on the phone once again that they can’t help, which was a real waste of my time, and by this point I just wanted to share my experience their team, but they kept trying to tell me they couldn’t assist with my booking rather than letting me share my experience. The systems and processes in place are ruining the whole customer experience. It seems like the people on the phone don’t care and don’t want to do any work, nor does it seem like they want to make the company any money. Only after saying I would share my feedback online did they actually tell me they could assist me, but by then it was too late. Disappointing they couldn’t offer the assistance I needed earlier. They later tried to request I take this rating down. Yet I still think it’s relevant, because I wanted to provide them with my feedback on my experience as a whole, instead they kept explaining things I was no longer requiring help for (like they have continued to do in their response to this rating). To reiterate, I wanted to share with them my experience and feedback, and they still (to this day) kept referring to their after hours policies. That’s not what I was rating you about!! I’m rating based off poor customer experience.
30 juni 2026
Review zonder uitnodiging
Antwoord van YES RENTALS
Thank you for your feedback. We’re sorry to hear that the communication felt frustrating and unclear.
After reviewing the matter, we would like to clarify that our after-hours pickup service must be arranged in advance. For same-day bookings, especially outside normal business hours, we are usually unable to guarantee this service.
However, our team did try to see whether there was any possible way to assist you by checking with the relevant staff to see if someone could be available at the branch late at night. We’re sorry this was not explained clearly enough at the time, and we understand why the process felt disappointing.
We appreciate your comments and will review our communication process so urgent enquiries can be handled more clearly in future.
Antwoord van YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Antwoord van YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Really wish we had read some of these…
Really wish we had read some of these reviews, before hiring with this company on multiple occasions. Avoid using YES rentals at all cost. We are seeking legal action & advise from Consumer Guarantee & Fair trading Act protections.
Misinformed & wrongly charged.
21 juni 2026
Review zonder uitnodiging
Antwoord van YES RENTALS
Thank you for your feedback. However, sorry, we don't know what issue you're referring to. We'd be happy to communicate with you and resolve it.
good and efficient
good and efficient. we spent nice time with the car.
20 juni 2026
Review zonder uitnodiging
friendly staff
11 mei 2026
Review zonder uitnodiging
Nice service
Nice service, easy and well communication, a nice place to rent the car.
22 juni 2026
Review zonder uitnodiging
Antwoord van YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Be careful booking this car rental
Be careful booking this car rental! I had a very bad experience during my holiday. I paid double of amount when I arrived there as they don’t accept my booking online! I showed everything including the receipt but they didn’t accept it. Tried to contact the agent DiscoverCars but I don’t accept there explanation! I tried to get the refund but no refund at all!!! I paid $170 for a very old car!!! Very upset and it ruined our holiday!!!
7 juni 2026
Review zonder uitnodiging
Antwoord van YES RENTALS
Thanks for your review. But sorry, if you’re one of our guests, you can flick us an email at info@yesrentals.co.nz and we’ll do our best to sort things out for you. Sweet as.
We had great customer service and they…
We had great customer service and they have a free shuttle to the airport
9 juni 2026
Review zonder uitnodiging
The Car is a little old but driving is…
The Car is a little old but driving is in good condition. Engine running fine and service instruction is clear.
9 juni 2026
Review zonder uitnodiging
Great experience
Great experience! Very easy pick up and drop off.
7 juni 2026
Review zonder uitnodiging
Overall good service
7 juni 2026
Review zonder uitnodiging
Antwoord van YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Very helpful staff and was able to…
Very helpful staff and was able to check the car in after hours. Would hire from here again %100!
5 juni 2026
Review zonder uitnodiging
Antwoord van YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Antwoord van YES RENTALS
Thank you so much for your 5stars review!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
Excellent rental
Lovely modern car, easy online check-in, excellent value for money, shuttle to and from airport was quick and easy.
1 juni 2026
Review zonder uitnodiging
Antwoord van YES RENTALS
Thank you so much for your nice 💕❤feedback!🚗。。。
We look forward to welcoming you back on your next trip to Queenstown!🚗。。。
Warm regards,
The Team at Yes Rentals Queenstown
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