I ordered a limited edition vinyl…Months of Waiting, Contradictory Information, Zero Responsibility
I ordered a limited edition vinyl together with a signed pre-order from the Passenger Official Store, operated by 100% (100-percent.co.uk). What followed was months of silence.
No proactive updates. No transparency. I had to chase customer service myself to find out what was happening. I was first told the item would arrive shortly. Days later, an automated message claimed it was actually out of stock due to a stock count issue.
This means they either did not know their own inventory, or gave incorrect information to a paying customer.
After several months of waiting, the limited edition item could suddenly not be supplied at all. There was no meaningful apology, no compensation, no gesture of goodwill — just a basic refund as if keeping customers waiting for months is normal practice.
The most concerning part is the complete lack of accountability. If you sell limited edition products and take customers’ money upfront, you should at the very least communicate honestly and take responsibility when things go wrong.
This experience showed poor stock management, poor communication, and poor customer care.
Buyers should think carefully before ordering limited or pre-release items here.
