101Domain uses a service called WithPersona, (Persona Identities, Inc.) This 3RD PARTY DATA AGGREGATION SERVICE demands a copy of your drivers license before 101Domain.com will release the domain name... Toon meer
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Lees wat reviewers zeggen
What a great service from the chat room...instant connection with Kevin B, immediate understanding of the issue and then verification that it had been resolved and no further action was needed. Of cou... Toon meer
I Have been using 101domain since 10 years, all i can say is that they are one of the most reliable domain name service providers. They follow up on every service request, and never leave any pend... Toon meer
Joanna was knowledgeable and courteous. She did up-selling, but not overpowering. She did this by offering the upsell, but telling me why this new feature would be necessary. She helped me thro... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1999, 101domain is a trusted domain name and web service provider with the largest selection of domain extensions found anywhere. An ICANN accredited domain registrar, 101domain serves over 250,000 customers, in over 180 countries providing Domain Names, Hosting, Google G-Suite, Sectigo SSL Certificates, Cloudflare Infrastructure Services, Domain Name Portfolio Management, Domain Acquisition, Monitoring and Enforcement, and Consulting.
Contactgegevens
3220 Executive Ridge Suite 101, 92081, Vista, Verenigde Staten
- 877-983-6624
- feedback@101domain.com
- 101domain.com
3,6
Gemiddeld
748 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Isabel S was extremely helpful
Isabel S was extremely helpful
and resolved my issues quickly. It was much appreciated! Great job Isabel!
30 augustus 2023
Review zonder uitnodiging
Excellent customer service
Excellent customer service. This company is wonderful to deal with. I have dealt with Rebecca, Andrew and Johanna and all were so helpful and professional. Will definitely use this company again. Thanks.
24 augustus 2023
Review zonder uitnodiging
Excellent service performed by Marcelo
Excellent service performed by Marcelo. About objective and clear in dealing with the problem
24 augustus 2023
Review zonder uitnodiging
Good customer service
Speedy, friendly, helpful support. Thanks to Anthony J!
23 augustus 2023
Review zonder uitnodiging
She's awesome at her job
23 augustus 2023
Review zonder uitnodiging
ilium was a great help for me
ilium was a great help for me, saved me time and effort
22 augustus 2023
Review zonder uitnodiging
Responded quick
Responded quick, explanations were clear. Very good support!
21 augustus 2023
Review zonder uitnodiging
Good communication
18 augustus 2023
Review zonder uitnodiging
Joanna was knowledgeable and courteous
Joanna was knowledgeable and courteous. She did up-selling, but not overpowering. She did this by offering the upsell, but telling me why this new feature would be necessary.
She helped me through a potentially difficult situation.
Very good company representative in Joanna.
12 augustus 2023
Review zonder uitnodiging
Isabel S's service hands down
Isabel S's support was great!
She's a ⭐✨⭐
16 augustus 2023
Review zonder uitnodiging
I am utterly disappointed with the…
I am utterly disappointed with the services provided by this company. I had high hopes when I decided to purchase a domain from them, but my experience has been nothing short of a nightmare. Not only did they take my hard-earned money without any hesitation, but they also failed to deliver the promised domain. It's been an excruciatingly frustrating week of waiting and chasing them for an update, only to be met with silence and empty promises.
8 augustus 2023
Review zonder uitnodiging
Antwoord van 101domain
Hi Fern,
Thank you for taking the time to share your feedback and allowing us the opportunity to address your concerns. We deeply regret any misunderstanding that occurred about the refund you were expecting and the subsequent frustration it caused you.
Upon reviewing your case, we found that you had opened support tickets on the 7th, expressing your desire to cancel your .CO.TH domain registration due to the standard delayed registration time frame of 2 weeks. Our support representative promptly responded to these tickets, explaining that country domain extensions are not always instant like a .COM registration, and that we canceled your order as requested. Since it had been less than 24 hours since the purchase, we were able to void the transaction. However, there doesn't appear to be a time stamp indicating that you had read these responses.
We also noticed that you had opened additional tickets on the 11th and the 14th, reiterating your request for a refund. Our team once again responded, explaining that your payment had been voided the same day, therefore no funds were actually withdrawn from your account. We understand that your interactions with a different support agent on livechat might have caused confusion. Our support agent in chat was not fully informed of your situation and should have clarified the situation more effectively.
We will be taking your feedback seriously and implementing measures to ensure better communication and support in similar situations in the future.
If you still have any questions or concerns, please do not hesitate to reach out. If given the opportunity to work with you again we will do everything to make sure that your experience with us is a positive one moving forward.
Best regards,
101domain
I was able to get help through CHAT by…
I was able to get help through CHAT by Rebecca D on changing nameserver information.
7 augustus 2023
Review zonder uitnodiging
Marcelo A
Marcelo A. was extremely helpful and willing to go the extra mile for helping.
4 augustus 2023
Review zonder uitnodiging
Kevin B did a great job!
27 juli 2023
Review zonder uitnodiging
Rebecca D was very helpful and fast…
Rebecca D was very helpful and fast with my enquiries
20 juli 2023
Review zonder uitnodiging
Marcelo answered my questions promptly…
Marcelo answered my questions promptly and and made very helpful suggestions.
17 juli 2023
Review zonder uitnodiging
Corey was very helpful.
5 juli 2023
Review zonder uitnodiging
EXCELLENT SERVICE & SUPPORT FREINDLY
HI
lovely web, support very helpful love it, HIGHLY RECOMENDED.
29 juni 2023
Review zonder uitnodiging
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