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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Really disappointed I’ve ordered before and received the products within a week so I’m a repeat customer but this time I ordered in October 2025, received an email saying there would be a small delay... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered on 14th November, no order confirmation and no response to online enquiry . Tried sending an email but bounced back. No answer to phone number provided by Afterpay for merchant. Have attempted... Toon meer

Beoordeeld met 5 van de 5 sterren

These are actually so good! Sizing is so generous as well as my hair feeling super lush on day two when it’s normally pretty dull. Day three I normally have super dry ends and just needing a wash from... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I enjoy the experience of tailoring products to me. Previously used a similar US brand but being in Australia the air miles advantage appealed to me. The postage packaging was environmentally concscio... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gezondheids- en schoonheidsartikelen winkel
  2. Cosmetica winkel
  3. Fitness- en voedingsservice
  4. Haarproductenwinkel
  5. Sportvoedingswinkel
  6. Vitamine- en supplementenwinkel

Geschreven door het bedrijf

ONE LABS makes health and wellness products to help you achieve your personal best. All our products are created through the strict adherence to our core values: quality and efficacy, honesty and transparency, and leaving the world better than we found it. 🇦🇺 Australian owned and operated 📫 Free express postage on every order 🌎 Safe ingredients and sustainable packaging 🐶 Cruelty free


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

205 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 1 van de 5 sterren

Terrible customer service

I have had a reaction to their shampoo and conditioner. Reached out via their website and Instagram several times, it’s been over a week but still no response.

28 maart 2024
Logo ONE LABS

Antwoord van ONE LABS

Hi Lili,

Thank you for bringing this to our attention. We're sorry this has been your experience! Your email must've slipped through the cracks of our customer service team's inbox. This has been brought to their attention and someone will be reaching out soon to make this right!

Kindest,

ONE LABS Team

Beoordeeld met 5 van de 5 sterren

They are the best!!

They are the best. The shampoo and conditioner are such great quality for a decent price (it smells great too!). No issues with delivery times. The customer service response times are so quick, and they do their best to accommodate to your needs. I recently asked if I could have two shampoos instead of one shampoo and one conditioner, and they did that for me with no problems. Would definitely recommend to someone looking for high quality, customisable hair care and great service. Thanks again!

18 april 2024
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Antwoord van ONE LABS

Hi Wendy,

Thanks so much for this review! We're so glad you've had a great experience with our services and that your custom formula works for you.

Kindest,
ONE LABS Team

Beoordeeld met 2 van de 5 sterren

Not the right fit for me

I’ve used the 1Lab shampoo 5 times since receiving. After washing with shampoo and thoroughly rinsing, my hair feels as though it has a residue and has a greasy and almost sticky finish regardless of air-drying or using a hair drier. Disappointing as I was very hopeful that the formula would be a good fit for me.

17 april 2024
Review zonder uitnodiging
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Antwoord van ONE LABS

Hi Tammy,

Thanks for sending in this feedback! We're sorry this has been your experience with your personalised formula. We have a 100% satisfaction guarantee so someone from our team will be reaching out soon to get more information and make this right!

Kindest,

ONE LABS Team

Beoordeeld met 5 van de 5 sterren

My hair is the softest it's ever been!

My hair is the softest it's ever been!
I've tried everything, store bought and professional grade hair products. Nothing has made my hair so soft and supple. It's the best my hair has ever been. I colour my hair religiously, and it has fixed my damaged ends.
Super fast shipping! I live rural and got my package within 5 days.

27 maart 2024
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Antwoord van ONE LABS

Hi Bronwyn,

Thanks so much for your review! We're so glad your hair is the best it's ever been. This is great to hear!

Kindest,
ONE LABS Team

Beoordeeld met 5 van de 5 sterren

Love it

Love my new shampoo and conditioner, I was using function of beauty before but it got too expensive with the exchange rate so I thought I’d try one labs and I’m very impressed

27 maart 2024
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Antwoord van ONE LABS

Hi Tori-Jane,

Thanks so much for this feedback! We're so glad you're impressed.

Kindest,
ONE LABS Team

Beoordeeld met 5 van de 5 sterren

Great pre workout

Great pre workout, I use less than the recommended amount and it is still more than enough to sustain a good 1.5-2 hr intense workout (weights and cardio)

27 maart 2024
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Antwoord van ONE LABS

Hi Lloyd,

Thanks for sharing this feedback! We're happy your custom formula has been fuelling your workouts effectively.

Kindest,
ONE LABS Team

Beoordeeld met 5 van de 5 sterren

One labs …

I absolutely love the shampoo and conditioner the smell is great and feel of my hair afterwards is great

28 maart 2024
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Antwoord van ONE LABS

Hi Emma,

Thanks so much for your feedback! So glad your hair is feeling great.

Kindest,

ONE LABS

Beoordeeld met 5 van de 5 sterren

Great all round

28 maart 2024
Logo ONE LABS

Antwoord van ONE LABS

Hi Lesley,

Thanks for this review! We're happy you've had a great experience.

Kindest,

ONE LABS Team

Beoordeeld met 5 van de 5 sterren

I love ❤️ my Shampoo and Conditioner

I love ❤️ my Shampoo and Conditioner, my hair feels amazing after only a short time using your products

27 maart 2024
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Antwoord van ONE LABS

Hi Janelle,

Thanks so much for your review! We're happy to hear your formula has been working for you.

Kindest,

ONE LABS Team

Beoordeeld met 5 van de 5 sterren

Such a simple.process to make something…

Such a simple.process to make something just for me. Great results and very quick delivery. I love it.

27 maart 2024
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Antwoord van ONE LABS

Hi Robyn,

Thank you for this feedback! We're glad you had a great experience with our service.

Kindest,

ONE LABS Team

Beoordeeld met 3 van de 5 sterren

Poor quality

Had to get the product resent because the colour was off (chose orange, got pink). Even the second batch was still quite pink and not like in the photos. The packaging was squashed and the first time it just came in a random box, not as advertised. The shampoo feels very soapy and cheap. You’re better off purchasing some nice shampoo and conditioner from a hairdresser (Nak, Juice, DeLorenzo).

20 maart 2024
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Antwoord van ONE LABS

Hi Isabella,

Thanks for sending this feedback through! Unfortunately we had some difficulty with the suppliers of our packaging and ended up having to use blank boxes and boxing components over a certain order period. We're sorry for this as we know your order would not have come as expected.

Kindest,

ONE LABS Team

Beoordeeld met 5 van de 5 sterren

My experience

I have achieved great results as I suffer from scalp issues and the personalised products have made my hair look great and improved my condition

18 maart 2024
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Antwoord van ONE LABS

Hi Annette,

Thanks so much for your feedback! We're so glad your formula is improving your scalp issues. That's what we're all about!

Kindest,

ONE LABS Team

Beoordeeld met 5 van de 5 sterren

Lovely product!

Wide range of scents and indepth questions so you get exactly what you need.

15 maart 2024
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Antwoord van ONE LABS

Hi Georgia,

Thanks so much for your review! Happy to know you had a great experience with our quiz.

Kindest,

ONE LABS Team

Beoordeeld met 1 van de 5 sterren

I used my custom shampoo and…

I used my custom shampoo and conditioner to the instructions and it made my hair even more oily and made my hair go stringy. I did like how you can customise the colour and scent of each but just wished it worked for me.

15 maart 2024
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Antwoord van ONE LABS

Hi Jasmine,

Thanks so much for this feedback and we're sorry this has been your experience. Someone from our team will be reaching out soon to get some more information and to make this right as we have a 100% satisfaction guarantee.

Kindest,

ONE LABS Team

Beoordeeld met 5 van de 5 sterren

Love the products

Love the products. The scents are amazing my hair feels so amazing.

13 maart 2024
Logo ONE LABS

Antwoord van ONE LABS

Hi Leah,

Thanks so much for this feedback! We're so glad your formula is working for you.

Kindest,
ONE LABS Team

Beoordeeld met 5 van de 5 sterren

Product was great!

13 maart 2024
Logo ONE LABS

Antwoord van ONE LABS

Hi Jess,

Thanks so much for your feedback! We're so glad your formula is working for you.

Kindest,
ONE LABS Team

Beoordeeld met 5 van de 5 sterren

Shampoo and conditioner

I really like how the shampoo and conditioner are acting on my hair. I have been having great experiences and my hair is looking much better than it was before.

11 maart 2024
Logo ONE LABS

Antwoord van ONE LABS

Hi Luana,

Thanks so much for your review! We're so glad your personalised formula has been helping your hair.

Kindest,
ONE LABS Team

Beoordeeld met 5 van de 5 sterren

I bought for my mum’s birthday

I bought for my mum’s birthday, it came relatively quickly and was exactly what I ordered, smelt amazing and my mum loves it.

28 februari 2024
Logo ONE LABS

Antwoord van ONE LABS

Hi Abbey,

Thanks so much for this feedback! We're so happy to hear your mum is loving her personalised formula.

Kindest,
ONE LABS Team

Beoordeeld met 1 van de 5 sterren

Makes greasy hair MORE greasy

The website and delivery was really good. Unfortunately it does not work with my hair. I selected that I get greasy hair very easily, but I must say that the shampoo I got from ONE LAB is the worst shampoo I have ever tried. I have followed their instructions, and have done my own little experiments trying to get my hair working with the shampoo, but nothing is working. Also the my shampoo or conditioner have no smell whatsoever. I’m very disappointed as I have read so many good reviews.

1 maart 2024
Logo ONE LABS

Antwoord van ONE LABS

Hi Penny,

Thank you for sending in this feedback and we're sorry this has been your experience with your personalised formula. Someone from our team will be reaching out soon to make this right as we have a 100% Satisfaction Guarantee.

Kindest,
ONE LABS Team

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