21.com Reviews 

This is by far the worst experience I had with a casino and their support/assistance system!! I knew about all the very bad reviews they had, but I also know how people can get frustrated when they lose a lot of money and some of them will get revenge by writing bad reviews... And I thought that with their entirely new ownership, they would be different (better)... So because I play on many different casinos, the publicities I get on social media and/or other platforms are mostly from casinos... Tonight's publicity was from 21.com, it was on a storie and I was offered a 15$ no deposit required, so I clic to get it... I made my subscription and logged in the 21.com casino... Usually with any other casino the $15 "rewards" would already have been deposited on my account, but after trying to find and claim this 15$ all over my account, looking everywher...
I gave up and decided to contact the assistance. Basically I told them everything , but their answer was that they didn't know if that publicity was meant for me... I was like;'Are u for real?'... How the hell could I use another person's publicity when I'm on MY phone, on MY fb?! This makes no effing sense... I mean, I was on my fb account looking at stories when their publicity popped up... Publicities that are especially made for me based on my interest... I had a feeling that this could happen so I had taken a screenshot of the publicity and I offered to show them... And they were quick to asked me to send the Screenshot to them... so I did! This is the first time I've been asked by a casino to prove that kind of things... Ridiculous to say the least...
Entirely new ownership my ass...
Anyway, after sending them the screenshot they told me that I could not prove anything with that ss... What??? Wtf? That was my first time at 21.com, so I had to make a subscription and usually when you're new to a casino they will gladly give you the 15$ (or a lot more based on my experience) but they prefer argue with me on the legitimacy of this bonus, EVEN if I had proof with my screenshot...
I've seen in other casino, assistance staying with me for hours trying to solve a recurring problem, always being patient, caring and polite, but 21.com are the worst when it come to customers services... I did not want to lose any more of my time with them since they weren't good intended from the get go!!!
Definitely the first and last time at the 21.com for me!!!
If the ownership was bad before or maybe inexperienced, the New ownership are certainly clown... It seems to me that it just got worse, but I don't know I have never been there with the other owners...
They even told me that I was allowed to have my own opinion about them and that I could go share it with whoever I wanted!!!
So I did!! Im happy that everything unfold before I had the time to make a deposit.... I'll NEVER go back there and they'll never see me or touch my $$ ever!!!

My experience with 21.com has been extremely frustrating due to repeated withdrawal issues and the complete lack of transparency.

The first time I tried to withdraw my money, my withdrawal was blocked without any clear explanation. I remained patient, waited for about two days, and communicated with the investigations team. Despite asking several times, nobody explained what the actual problem was. Eventually, they simply told me that I could withdraw my funds, without explaining what had changed.

After that, I successfully completed two withdrawals without any issues, so I believed the problem had finally been resolved.

Now I am facing the same situation again. For the past three days, I have been trying to withdraw approximately $300, but I have been unable to do so.

First they asked me which currency I wanted, I had already opened a support ticket because there was no methods available for withdrawal. After waiting, they contacted me and asked whether I wanted my balance converted to EUR or USD. I chose USD. They then confirmed by email that the conversion had been completed successfully and that my funds were available for use.

However, when I immediately tried to withdraw, the system displayed that bank withdrawals were unavailable. Another investigation was opened, but once again nobody explained the real reason for the issue.

What concerns me most is not the delay itself, but the complete lack of transparency. I have repeatedly and politely asked customer support to explain the exact reason why my withdrawal keeps failing so I can avoid the same problem in the future. Instead of answering my question, I receive generic replies or new investigations without any clear explanation. Even customer support has been unable to tell me what the actual problem is.

I would also like to ask: Does explaining the main reason for a withdrawal failure require revealing highly confidential information? Or is it simply ordinary information that could be shared with customers so they can avoid encountering the same problem again? I believe customers deserve at least a basic explanation instead of being left without any clear answer...

I have screenshots and email correspondence documenting every step of this process.

I sincerely hope this issue is resolved soon, but I also hope the company improves its communication with customers. If there is a problem, customers deserve a clear explanation instead of being left guessing.

I previously deleted my negative review because, after finally receiving my withdrawal, I believed the problems were over. Unfortunately, the same issues happened again. Now that I have successfully withdrawn my funds, I can share my experience without worrying about whether my withdrawal will be processed. This review is based entirely on my personal experience and is supported by screenshots and email correspondence.. I've spent too much time on this issue.

This scam website don't gamble

I get scammed 900 euro deposit RTP is not working is like 5 or 6 % u will get nothing back every game u inter u just los u balance stay away don’t deposit u will lose

Noo it’s not and ur scammers everyone can go to ur website en take look to every bet that people made what they get in return RTP is not working on ur 21.com only losing en nothing back my advice to you shutdown this scam website ZERO RTP

And I send u my information but u gonna do nothing. U do like u care but I it’s not
New players must get something to come back but in this case no one well

Nạp Được Nhưng Rút Không được, tạo lệnh rút rồi tự bên app hoàn sau 1 ngày, bên cskh không hỗ trợ được gì và không giải quyết

Terrible caaino stay as far away as possible they closed my account when I asked about welcome bonus been emailed them for over week no response email is support @21.xom they do not reply stay away from this like the plauge

Güzel ve güvenilir site müşteri hizmetleri vip departmanından leo muhteşem ilgileniyor

Good so far, paid my withdrawals

Los juegos funcionan bien además logre ganar con los bonos de bienvenida

Pude apostar sin problemas al primer partido del mundial y las ganancias llegaron al rato, un exito!

Muy facil y rapido para depositar y retirar dinero. Uso MP y todo funcionó barbaro sin problemas.
La platafarma es muy user friendly, va rápido y los juegos funcionan bien

scam website , your money will jsut disapear from system with some weird way !!! beware

hidavid hugo louw ipress 21.com

Styr unna. Har satt pris på om de andre som har blitt lurt klager på dette casinoet til resolver

They blatantly ripped me off after I won a jackpot on a slot game gave me tons of excuses and then I could not log in to my account and then a couple weeks passed I was finally able to get in to my account only to see a balance of $0.00 !!!

Dette er et skikkelig drittcasino som lurer kundene sine med falske tilbud bare for å få tak i folks identitetspapirer. Dette er ren svindel. IKKE SPILL PÅ 21.com

Deposited 25 EUR, withdrew over 2000 EUR. What did they do? They stole my winnings and only gave the 25 EUR back. As the previous comments here say: STAY AWAY from this ROGUE casino.

If you play here, deposit small amounts and verify your account before playing too much.
I happened to hit bigger and withdraw 13,000€ from 1,700€ total deposits. Withdrawing took over a week, with all kinds of excuses "extra reviews", "payment personell was slow", "needed permission from different people". I got a club manager and she answered everything within an hour of messaging her but the e-mail addresses are pretty much same so there probably isn't tons of people working - they're just making up excuses to delay things.
I have always gotten my money out, but it has been slow and with unnecessary asking for it.

After you win they say you need to verify your profile, and it takes forever until you are giving up. They always say that they need new and different documents. Stay away

Har hatt en utrolig dårlig erfaring med dem. Etter å ha vunnet ønsker de at jeg skal vertifisere kontoen min for andre gang. Det ender jo selvfølgelig med at en ikke orker å vente mer å velger heller å spille opp pengene man ønsker ut. Useriøs side. Anbefaler på det sterkeste å holde seg unna denne spille siden.