BES Reviews 

DONOT USE THIS COMPANY, its money draining hole. They will say £49 for engineer to come and look but will end up spending £350 just for low pressure maintenance in boiler. That engineer didnt even stay 15min . I donot understand how this company is even allowed to operate.

DO NOT USE THIS COMPANY. They are an absolute rip off. You feel virtually robbed when they tell you the final price. For a 30 min job which had parts for £5 and a call out for £49, I paid £348.

They have instructed their engineers not to provide estimates so that they can conveniently blame customers for not asking for an estimate.

The internet has severly negative feedback anyways

Worst company ever!!! Avoid ‼️‼️‼️‼️‼️
Asking for a call out charge without someone coming to the property then threatening with dept collection!!
Don’t use the company, I will be contacting Trading Standers and watch dogs, this company needs to be shut down!! They are talking full advantage of valuables individuals.

Do not use! I called what I understood to be a local number on a Sunday morning. I assumed the engineer would be local to me but had travelled for nearly 2 hours to get to me.

The job on my combi boiler was completed without the need for spare parts and although I was charged for 45 minutes it could easily have been done in half that time.

I was charged £429 ! Equating to an hourly rate of £1083.00!

Please avoid.

I’ve never experienced such a disgusting level of service in my life. I paid £300 to 247 Best Emergency Services for a plumber to fix a washing machine leak and a sink leak. He was at my flat for less than 10 minutes, did absolutely nothing, and left claiming everything was fixed. Within minutes of him leaving, both leaks were exactly the same.

I immediately called both the company and the plumber (Paul and Joe). I was promised a return visit that never happened. For over a month, I’ve made more than 20 calls — every single one full of empty promises. No one ever came back, no refund, nothing but lies and excuses.

When I complained formally, the company had the nerve to tell me to “contact the plumber directly,” even though I paid them — not him. Completely unprofessional, dishonest, and shameless behaviour.

This company takes your money and disappears. Do yourself a favour and stay far away. They are not to be trusted.

DO NOT USE THIS COMPANY.
The plumber himself was great and solved the problem however the information provided on the phone was highly misleading. We were quoted a £49 call out fee with no mention of ‘emergency attendance’ which is amalgamated with the labour charge (£251) as well as inspection and diagnosis (100).
A greedy and misleading company.

I have been booked in this company Not emergency drainage cleaning for different day ( more than 24 hours) and by email they confirmed that it's not emergency price- 289£ for less than 10 min drainage cleaning. Technician only pushed twice drainage rod, and job was done. After I wrote to their support team, not helpful at all. They only repeat about professional Tools - which cost 31£ in the shop. I found exactly that technician who done our job, and he told what he would charge for the same job 120£ . Also, this company never says how much it will cost before job, you will only find out after the end of all the work. Please avoid. They double the technician price. Please Avoid !!!

DO NOT USE! Had a leak coming from the bathroom, was told £49 call out charge, the guy was here 1.5 hours, cut a hole in my ceiling and couldn’t find the leak and charged £424! Asked for a full breakdown, and was invoiced as labour! Absolute scammers! Tried emailed calling, next thing will be getting refund from my bank!

This company should not be operating.
Misleading by advertising with local number. Sent a plumber who was in the house 20 mins and only did a temporary job.
Then charged £300 and if not paid would sent debt collector.
STAY CLEAR i have emailed about them as i cannot see how they operate legally

I would rate less than 1 star if I was able to. I was told a £49 call out fee to look at a boiler in my place of work. I wasn't given any information on hourly rate etc. The electrician went to site and the total bill was £429. He didn't supply any parts and didn't even repair the boiler properly and the very next day we got someone else to look at it. I have queried this and received an auto response - 'emergency, job carried out etc etc'. The invoice was a very poor, unprofessional, none VAT (?) invoice that consisted of 2 lines. I've asked for a breakdown of the visit - which I did get - without a date of the visit, no VAT details etc - I have queried this with them and am waiting for a reply. Read the other reviews as they all say the same thing. Our usual electrician charges £79 call out (slightly more of course) but then £35 an hour......this SCAMMER is charging £190 an hour. DO NOT USE THEM.

Scam company - Don't use it! They are not clear with prices! - really a scam company !

Not up front about the cost at all - once engineer has been you have no choice but to pay it - they feed off you being in an emergency situation .
The company relies on customers recommending and using again but what they don’t realise is that they are just introducing customers to good local plumbers. I would never use them again due to there lack of clarity on price .

Omg I should have read review . This people are the worse . I called to get my pantry door open and was told £40 call out . And after the work I was giving £140 bill just to get my door opened ???? I am going to write review every where I can . This people should be investigated . They are thieves . And they were so rude .

Asked £49 for consultation and would refuse to give me estimate price. Saw the reviews now of people getting ripped off..

The engineer did not know the job assigned to him, nor did he try to address it while on site, not even giving the engineering options available, yet the company insists their call-out charges to be paid lest they would release debt collectors after me.

At 67 I should have known better than to employ an emergency plumbing service without checking the company out first.

I’m selling my mother’s house and needed a kitchen tap replacing. I called this company who told me about the £49 call out charge but said the plumber charged an hourly rate plus materials.

Well I bought the new tap from B&Q for £35. The plumber took less than 1 hour to fit and the company charged £389.

I was mugged.

Avoid at all costs.

Called by my niece to unblock a toilet. £49 advertised call out charge. Engineer did work then sat in home until office called my niece to inform her of her £500 bill! Engineer refused to leave until bill paid. Called company to complain and they informed me that he had jetted the toilet air then put acid down it so nothing to actually fix the issue as niece was informed it was old and had some “dodgy pipes”! Also was told he had to travel for two hrs to get to her so not a local company at all. Thieves basically

My main criticism of this company is the charges. £345:00 for a simple job to tighten connectors in the pipe work. The plumber replaced a connector, which would cost a few pence and added £20:00 to the bill!
It was an emergency call out as the pipe was leaking badly but it was a call at 8:30am on a weekday and not in the middle of the night. The person that took the phone call said I would be contacted in 1-1.5 hours, this just about happened but then I had to wait another 2 hours ( with the plumber saying he would be with me in 50 minutes ).
After he’d left I received an email with the invoice. 20 minutes later I received a phone call demanding payment.
The whole operation is a rip off, how can these costs be justified ?
However, the emergency has been fixed, I believe the plumber was competent. He was courteous and polite.

⭐☆☆☆☆ ABSOLUTELY SHOCKING EXPERIENCE – AVOID AT ALL COSTS

I was initially told there were two service options available:

A 2-hour window for an engineer to attend

A scheduled appointment based on my availability

Due to limited availability on my end, I requested a scheduled appointment. Despite this, I received a call from the engineer saying he would be 45 minutes to an hour late. Since the agreed time no longer worked for me, I had no choice but to cancel.

What followed was disgusting communication from the company. I contacted them to confirm the cancellation, only to be told I was still required to pay the call-out fee—even though they failed to meet the agreed time.

I was then transferred to the billing manager, who was incredibly rude, dismissive, and refused to acknowledge that the company was at fault. There was no prior notice that the engineer would be late, and yet they placed full blame on me.

To make things worse, I was threatened with debt collection, and the billing manager hung up on me. When I called back asking to speak to a higher manager, that request was denied repeatedly. Instead, I was met with more threats and had the call disconnected again.

This is a company that clearly does not value customers, honour agreements, or accept responsibility for their own failures. Appalling service and completely unacceptable behaviour. I strongly urge others to steer clear.

Scammers! They should be in jail! Total ripoff. Engineer spend 20 min to clean pressure valve and they charged me 429£. That’s my weekly wage. I’m still in shock.Robbing people