Please read all the reviews and take note, do not use these guys. We needed an emergency electrician, asked price told £45 plus repairs. Tried to cancel 5mins later, told we must pay £45 anyway,... Toon meer
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Lees wat reviewers zeggen
Seems to be a scam - called for an emergency plumber, they said the call out fee would be £49 and he would arrive in 1 hour. 3 hours later I called to cancel as it was taking too long and had stopped... Toon meer
Beware! Rip off! Web-site states 4.7 out of 5. If you read the reviews you can see what customers really report. The member of staff handling this was very rude and unprofessional. The plumber... Toon meer
Rip off, not transparent, rude, dismissive, force payment onto you, on the spot, will charge you excessive amounts. Charged us 270 pounds for 45 minutes work (plus another 30 minutes because he misp... Toon meer
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BES - Marketing Agency
Contactgegevens
Verenigd Koninkrijk
- 247bestemergencyservices.co.uk
1,1
Zeer slecht
434 reviews
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Stay well clear of this company.
Please be warned… Do not use this service under any circumstance.
I enquired about this service in response to a plumbing issue I faced at my elderly Father’s house and in haste rang them for an emergency appointment. At first, impressed by their 30 minute callout time listed on their website I was met instead with a 2 hour wait time spent in a cold house desperately needing assistance for my then ill bed-bound Father.
Eventually two plumbers turned up and assessed the problem, the solution of which was quite literally the flicking of a switch and a minor check of the water pressure within the household. It is also noted that no other maintenance or spare parts were needed on this occasion and within 30 minutes the pair were done.
Happy to pay, I enquired about the price which came to a whopping £344! Not exactly even close to what I imagined I’d be paying.
Just for reference - minusing off the call out fee of £49 which I expected to pay this works out at just under £10 per minute of service which I deem wholly overpriced and unacceptable.
To add insult to injury the plumbers explained to me that if I’d done it through them privately the cost would have been around £90 leaving me feeling even more ripped off and upset.
Please, to anyone out there considering this service DO NOT PROCEED, it is run by a call centre type infrastructure sub-contracting work out to private plumbers and reaping the rewards of desperate people in desperate situations. Judging by other reviews I am not the first nor will I be their last victim. Attempts to file a complaint against this company have led to a wild goose chase and a lack of answers in any direction I try and look as they make themselves very hard to contact.
Call a local plumber, get recommendations from friends but please I beg of you, do not use this service unless you are happy paying astronomically exorbitant prices.
9 november 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
May be best to avoid this company.
May be best to avoid this company.
I August this year I employed them to fix a dripping electric boiler. They charged me £350 and did not fix the leak.
I complained in an email and they sent someone to fix the leak, again he did not fix it and left my kitchen in a state.
I emailed them again - the last email being in September, they acknowledged the email however have not done anything about the matter.
I phoned them today and they said someone who was qualified to do so will call me back today.
I await their call.
4 augustus 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY!
Phones up to get them to come out and look at boiler as was not working. Lady said £49 call out fee. The guy came out looked at it could tell he was wasting time to try and charge us a lot of money. Had no parts fitted or required, just drained water from boiler and radiator, got it working again.
Lady rang me and told me the price was going to be £389!! For whattttt… said I wanted a invoice/receipt before I pay, said I would not receive one until the morning. Felt pressured and payed the man,Phoned my bank to try and get the money back but said I need to report to trading standards or fraud action and i certainly will be ! Please do not use this company. SCAM!
17 november 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Scam
Scam ! Said it would be £49 call out and parts , the plumber was due within 2 hours and arrived 5 hours later, he didn’t repair the blockage he created a leak and tried to charge £500. No chance, we ended up getting a local plumber and he said the job was simple and the plumber who can had made a mess ! Do not use this company
9 november 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Absolute scam artists
Absolute scam artists. Contacted them for an emergency repair on my 84 year old mum's boiler. £49 call out fee which was reasonable, said I'd pay contractor hourly rate and any parts, again reasonable. Plumber turned up who was lovely, got the boiler working in under 40 minutes, no parts required. Company phoned me back whilst plumber was still there and said their finance department had calculated the bill and it was £349 for less than 40 minutes work. When I said I wouldn't pay that amount, he demanded to speak to my mother, when I said he could speak to me, he said I couldn't as my mother was responsible for the bill, I then told him I had an LPA for my mother, he accused me of lying saying my mother was responsible for the bill. Anyway after him being aggressive and hanging up a few times, he took £250. Do not use this company under any circumstances, phone a plumber with 24 hour service directly even if it takes a few attempts.
5 november 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
This company is a scam
This company is a scam.
The engineer arrived and I watched him screw and unscrew something and stare at the boiler perplexed. He then turned the boiler on and off and then said it was working again. It took under 30 minutes. As soon as he left, it was not working again but the woman pressured me to pay £280+ on the phone, despite me telling them I wanted to wait and see.
The customer service lady on the phone was extremely rude and the person I emailed was very unhelpful and condescending. They seem to have scammed a lot of people and I am surprised they are still in business after reading that many people have had a similar experience.
DO NOT waste your hard earned money on this company, not only do they not fix anything, they are rude, brusque and condescending. Your money will be better use elsewhere.
28 september 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Cowboys - AVOID AT ALL COSTS
Please, please avoid this company at all costs. They ripped off my wife while I was traveling, charging 380 for a blockage and 'fixing' the washing machine - but they didn't fix the machine, it's still broken. The 'plumber' clearly had no idea what he was doing.
They say the 'work is guaranteed' but have made no effort to fix anything - instead they want us to spend more money. This is a total cowboy operation, borderline fraud and possibly dangerous. Our next step is the small claims court.
23 augustus 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
£200 charge an hour!!!
24 augustus 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
an absolute joke of a company
an absolute joke of a company. Do not use!! Were told the engineer would be with us within 2 hours - 4 hours later no one arrived, had to call them and chase. Still had to pay £50 call out fee, he diagnosed the issue in 10minutes, went to get the parts but then said they won't be ready for another 3 days but I had to pay £100 deposit for the parts. that left us without hot water or heating for 3 days with a small child. He then came back and replaced the part in 15mins and charged us £350!! for 10 minute job. When we asked him initially how much it was going to cost he said my company will tell us. Now a month later our boiler is broken again with the same issue, we called them to tell them as they told us the parts were under warranty but apparently because it has been just over a month we have to pay for everything again. Absolutely not paying them a single penny again!!!
31 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Poor service and overpriced, not worth the 1 star
I had an incredibly frustrating experience with 247bestemergencyservices. When I called them, I expected quick and efficient service for an emergency issue, but I was left disappointed and overcharged.
I called this company for a quote and end up with a charge of £49.
I noticed that they only have a 2-star rating on Trustpilot, and now I understand why. This company over-promises and under-delivers in every way possible. I wouldn’t recommend them to anyone in need of urgent assistance.
28 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Outrageous charges but excellent engineer
The engineer was excellent and worth the £49.00 call out fee. However charging, or trying to charge £180.00 for diagnostics which turned out to be two fuses I supplied and established the heating control board was faulty was a joke. Mercedes garages only charge £150 for a full diagnostics scan and visual inspection of a car.
27 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
So expensive
Charge an unbelievable amount of money. They tell you it's a £49 call out fee but they charge £100's per hour so it costs and extortionate amount of money.
25 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAMMERS!! Don’t use company
I can’t leave 0 but if i I could I would, I can’t fault the plumbers that came to fix the problems work but this company are just a bunch of scammers, when he came out they told me it would be a £49 call out fee and £360 for the new part needed to be payed that day which I did and then told it would be £200 for the labour when he came back to fix it he came back the week after and was here half hour I was then told I had to pay £500 when I questioned I was told it would be £200 they said no on the notes I payed £200 diagnostics and £180 half for the part which so the remaining balance is £500 this company are just out to get more money!!
I will not be using this company again in the future!!!
they wanted almost a grand to change a shower pump!!
23 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
BE careful this scammers
BE careful all this scammers! 15 minutes labour cost £300/- plus £49 call-out plus £40 materials with no warranty and said it’s very hard to do the glue of a leaking pipe! The company house needs to act these and stop bluffers.
21 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Never Again Liers and Thieves!!!
If I could would not give them even one star!!! Liers and thieves!!! Two 'engineers'( I don't know if we can call them like this) came to my house 'repair' the boiler which was working 2h. I paid £389 for only cleaning the boiler. They didn't know what they been doing. I send emails about the issue not response. I've rang them not response. After I contact citizens I decided to write complaint to them. I didn't want their service anymore I just wanted refund because I've already paid for different service( absolutely fantastic repaired my boiler Ideal service). They response after my complaint and wanted send same people to my house who didn't now what they been doing otherwise I will have to pay again for different engineers!! Ofcourse they didn't refund they money. I'm curious if someone tried send them to the court!?
11 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
I messaged this company to carry out
I messaged this company to carry out a simple job of disconnecting my gas hob. Someone rang me the next day and said they could send someone round within an hour. Over six hours later two men turned up and carried out the work which lasted no more than 10 minutes. Whilst they were there another person rang to ask if they had carried out the work. I said yes. He said the bill would be £390.i thought it was a joke and told him he was taking the p##s He became condescending and patronising and told me i was being rude. I said i wasn't paying it. So he reduced it by £10. Eventually after much discussion i ended up paying the 2 men and said i would be getting in touch with trading standards. I wish now i hadn't paid it and told them to clear off. Please stay away from these rip off merchants. Regards Frank Durham
7 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Do not use
Do not use, lie on the phone. Technicians will not give you a price, saying I work for the company. Company rang with bill, refused to pay it. They mentioned materials, I told them I could get them for £2, they wanted to charge me £35, for two items. My estimate was too much, I understand they have to make a profit but x10 is a rip off. They boast a 4.8 rating on one review site,ignore it. If I had seen these reviews, I wouldn't have bothered. Anyway I refused to pay, I told them to take me to court, they offered two discounts, I still refused. I told them what I thought the job was worth, and we agreed a price, £144 lower than what they wanted. Still more than I wanted to pay, but it could have been worse. I had to laugh to myself when they asked if I was paying cash or bank transfer, I said neither at that price.
Regarding the reply, the engineer didn't give any quote, I had a quote over the phone for the callout fee. I asked the engineer/technician for a rough estimate, he couldn't give one. This is a standard reply, not really read my concerns. Discount on next job, like I'm going to use them again
12 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Charged unexpected cancellation fee
I called them to book for an emergency. I called them back shortly after to cancel having read their terrible reviews. They demanded a £49 cancellation fee and claimed they'd told me about this in advance (I have no recollection of being told), I paid, reluctantly. They have not sent me a receipt and have given no written assurance that they have both cancelled and will charge nothing else. They are not answering my emails about it either.
10 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Total cowboys.
Total cowboys.
Come out couldn't tell us what was the problem would need to send someone out.
Charged us £49.
We called water board was simple job.
DO NOT TRUST THIS COMPANY.
6 oktober 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
This is a scam
This is a scam, do not use! All my power went off, I was told the cost to send someone out was £49 plus parts & labour. The electrician turned up, took 2 minutes to tell me that the problem was external. Then charged me £280! No parts were purchased & no work took place.
30 september 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
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