Very disappointing return process. After submitting my return, it just says “pending approval” with no clear instructions on how to actually send the items back. No QR code, no label, nothing explaine... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Got back into running beginning of last year (2025) and come across 28Club. Loved the brands ethos so started buying a few items; over 1 year down the line, I have a full wardrobe of 28Club gear. Qual... Toon meer
Absolutely thrilled with my recent purchase from the new drop! The black t-shirt and matching shorts not only boast a perfect fit but also impress with their high-quality materials. The clean and mini... Toon meer
Class product, I ordered the hydration vest and like everything ive ordered from 28 its even better in person that it looks online. Fast detailed delivery service couldn't fault at all, love the bra... Toon meer
4,2
Goed
128 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very disappointing return process
Very disappointing return process. After submitting my return, it just says “pending approval” with no clear instructions on how to actually send the items back. No QR code, no label, nothing explained properly. On top of that, they only offer store credit and don’t even give the option for a refund back to the original payment method. Extremely unfair and frustrating experience.
16 mei 2026
Review zonder uitnodiging
Antwoord van 28club
Hi,
To clarify, once a return request is submitted through our portal, it first comes through to our team for approval. Once approved, clear return instructions are automatically sent, including the next steps for returning the item(s). The “pending approval” status simply means the request had not yet been reviewed by our team at the time of your review.
Regarding refunds, items purchased during promotional/sale periods are eligible for exchange or store credit only, as clearly outlined in our returns policy prior to purchase.
It’s disappointing to receive a 1 star review regarding a process that had not yet been completed, particularly as no contact had been made with our support team beforehand. We’re always happy to assist with any confusion and resolve issues directly where possible.
As the return instructions were sent following approval of the request and the policy was clearly outlined prior to purchase, we hope this provides further clarity regarding the situation and would appreciate reconsideration of your negative review.
Payed for next day delivery still no…
Payed for next day delivery still no sign of item ordered a week ago and had no update or response from seller horrid customer service. DONT BUY FROM HERE!!!! Have emailed them no response and item says it’s in London hours away from where I live and hasn’t moved since I payed.
10 april 2026
Review zonder uitnodiging
Antwoord van 28club
Hi Lewis, I'd like to apologise for the recent delays with your order. We've experienced some shipping issues for the first time and we've tried to be as transparent as possible with our customers, sending out update emails, updating the discord and replying to all customer service enquiries that have come in.
We can now gladly say it has been sorted and all orders have been sent out so you will be receiving this in the coming days.
Again, we'd like to apologise for the troubles caused with this and as a thank you for your patience, have sent out details of a store discount. We're a small business and we're trying to do our best.
No sign of item, bad customer service
Placed an order nearly 3 weeks ago when the product was released. Still no sign of it. Was contacted 10 days ago stating there is a delay and hopeful would be shipped out beginning of this week. Still no update on tracking and contacted the brand, no response. Last heard 10 days ago and now no idea whether I will receive the item or get my money back. Wouldn’t recommend.
10 april 2026
Review zonder uitnodiging
Antwoord van 28club
Hi Josh, we're really sorry about this. We've tried to be as transparent as possible with our customers, sending out update emails, updating the discord and replying to all customer service enquiries that have come in. We've also sent out details of a store credit as a thank you for your patience.
We can now confirm all orders from this drop have been sent out and you will be receiving this in the coming days.
Again, we'd like to apologise for the troubles caused with this, we're a small business and we're trying to do our best.
Hoodie and joggers
Great hoodie and joggers - very pleased with the quality of the fabric and overall fit!
23 februari 2026
Class product
Class product, I ordered the hydration vest and like everything ive ordered from 28 its even better in person that it looks online.
Fast detailed delivery service couldn't fault at all, love the brand!
23 februari 2026
I've tried many activewear brands over…
I've tried many activewear brands over the years since i started running 5 years ago but i must say this one nails it one every part possible. Keep up the good work lads!
18 januari 2026
Review zonder uitnodiging
My go to running gear.
Got back into running beginning of last year (2025) and come across 28Club. Loved the brands ethos so started buying a few items; over 1 year down the line, I have a full wardrobe of 28Club gear. Quality items and great materials, and love the item that they’re always evolving the items they put out. You can tell they care about what they’re making. Customer service regarding anything has always been swift and efficient. Definitely reckon investing in the brand.
1 januari 2026
Review zonder uitnodiging
Great quality items for a great price
Great quality items for a great price. Would recommend this brand
29 oktober 2025
Antwoord van 28club
Hey Rajan, thank you for you kind words and for supporting the brand, we're really pleased to hear of your positive experience with us
Quality and design
Quality and design is always top notch from these guys , would highly recommend
1 oktober 2025
Antwoord van 28club
Thank you Temi, we appreciate your support!
Delivered the next day
Delivered the next day, mindfully packaged with reusable bags, the material is breathable and doesn't hold any sweat smell like so many other brands.
Love the ethos and the message the brand are pushing, would highly recommend investing in long lasting, durable active wear that’s fashionable no matter the occasion.
29 september 2025
Antwoord van 28club
Hey Elliot, thanks a lot for the kind review - we're really pleased to hear that you've had a positive experience!
Returns
I received my order in the correct size and they even included a pair of socks as a gift. Very nice, very professional – I highly recommend them!
25 augustus 2025
Antwoord van 28club
Thank you for your review, Jean-Jacques. We're glad that you liked the gift!
Top tier
The quality is outstanding and the items always get great comments when at events or out in public. Keep up the good work lads 🫡
27 augustus 2025
Antwoord van 28club
Thanks for your kind review, Matthew. We're really pleased to hear that you're happy with your products.
Antwoord van 28club
Hi Josh, thank you for your great review. We're happy to hear you are pleased with the delivery as well as the items.
I am still waiting for the order and…
I am still waiting for the order and have no information about it, 21 days waiting for it to arrive.
3 april 2025
Antwoord van 28club
Hey Álvaro,
I hope you're doing well. As we mentioned via email, we have been communicating with the courier (DPD) about the whereabouts of your parcel, to which they have stated there was insufficient address details given, hence the delay, which has now been rectified.
Whilst the transit of international orders is out of our hands, we will always do our very best to ensure that our customers are not left empty handed if an issue is to arise, in which case we would happily offer a refund or re-attempt delivery with a brand new order.
We appreciate your patience and understanding whilst we get to the bottom of this for you.
Thanks,
28 Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.