It is always a pleasure ordering lens from 393lens.com The shipping is always prompt and the parcel is received within two weeks. The shipment price is included when you buy a slight minimum numbe... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We always use 393lens for all our contact lens needs and trust them with our orders which we have been ordering from them for the last 5 years. The team is superb and they always respond via WhatsApp... Toon meer
Bedrijf heeft geantwoord
I loved the price and and shipping status update was great but when I received my order, I see why I loved the price, box was only half full, meaning usually comes in 6 lenses per box, only had 3. I s... Toon meer
Bedrijf heeft geantwoord
Very happy with my order. Shipping was fast, and the package was in the US within four days of ordering! Unfortunately, USPS dropped the ball on this end and took nearly a month to deliver. Customer s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
393lens.com is the friendly business next door kind of Online shop, selling branded contact lens, shipping to Hong Kong, Australia, New Zealand, South Korea, Singapore, Philippines, Taiwan, USA, UK, Canada, Malaysia, Israel and other countries around the globe. If you need anything, we are here with a smile and a solution for you.
Contactgegevens
4,6
Uitstekend
438 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
i have used 393 lens for a few years…
i have used 393 lens for a few years now. their shipping, pricing, and products are the best. the support is fantastic. i happily recommend them to my friends and family and as long as they are around, I will be a customer!
27 maart 2020
Review zonder uitnodiging
Again another great delivery
Again another great delivery. I’m in Australia now (normally receiving in Hong Kong). Due to current delivery times they advised I use express shipping if needing them soon. Going above and beyond. Very happy with the service still.
21 maart 2020
Review zonder uitnodiging
Amazing!
Great value, really easy and convenient to order from and quick to process my order. Couldn't ask for more!!
17 maart 2020
Review zonder uitnodiging
Fast and reliable service
Fast and reliable service. I will rely on you in the future. Pls keep up your good work!
16 maart 2020
Review zonder uitnodiging
I would have given it a full 5 stars if…
I would have given it a full 5 stars if it didn't take a whole week (not including weekends) to receive the lenses from Hong Kong. I live in Singapore btw. Other than that i am satisfied with everything else.
9 maart 2020
Review zonder uitnodiging
Antwoord van 393lens.com - Contact lens Online
Dear Ikram
Thank you for your feedback.
Please consider using Express flat rate shipping for faster delivery, it usually takes 2-3 working days with Express delivery to Singapore.
Free shipping which you selected is the most basic shipping available and it is not suggested for time-sensitive orders,
The details and estimated delivery timings are available on our website.
Efficient and good value
Very quick service, got delivered to Germany in a few days. Also very competitive price. Will definitely buy again from here
5 maart 2020
Review zonder uitnodiging
slow shipping
Placed an order on 4/2 and haven’t received it as today’s date 17/2 11:53pm.
17 februari 2020
Review zonder uitnodiging
Antwoord van 393lens.com - Contact lens Online
Dear Salina
Thank you for your feedback
You placed an order on 03-Feb-2020 at 08:47 PM,
The order was prepared for dispatch by our warehouse at 03-Feb-2020 at 10:12 PM, that is in less than 2 hours.
As on now, the parcel is still in Australian Customs, awaiting customs and quarantine clearance.
As you might be aware of the Coronavirus related delays and excessive quarantine situation in your country Australia, it is not unusual in these circumstances to expect some delay.
Moreover, for the selected method of shipping. we clearly write the expected shipping time to be 7-21 working days to most urban locations and up to 45 days in certain locations and varying according to the load factor of the delivery network and holiday season (Please see shipping and returns).
We kindly advise using express shipping, with 3-4 days delivery guarantee to most locations in Australia.
Delivery takes about 2 weeks from the…
Delivery takes about 2 weeks from the last update via supplier email mentioning ‘shipped’. There’s no other means to track during 2 weeks of silence
17 februari 2020
Review zonder uitnodiging
Antwoord van 393lens.com - Contact lens Online
Dear Angela
Your order was placed on 03/Feb 11:21 AM, dispatched at 1:43 PM on the same day and delivered to you on 11/Feb, on 6th working day.
you can track your parcel by clicking on the link which is in the email which says "shipped" also you can log in to your account and under order details, you can check the order progress, including tracking.
you can track your order here, the link is valid for 3 months,
https://393lens.aftership.com/LP027032829HK
after that, it can be tracked directly on HK Post website or on www.17track.net
for any other clarification kindly feel free to email us at info@393lens.com, we are always available to answer our customer queries.
Best online site for lenses
Best price , excellent and reliable service, always buy my lenses from here!
15 februari 2020
Review zonder uitnodiging
recommended
super convenient, fast delivery. highly reccommended.
10 februari 2020
Review zonder uitnodiging
Quick delivery
5 februari 2020
Review zonder uitnodiging
Beyond my expectations
Excellent service,best price and Fast delivery.The online process is super easy to understand.Never hesitate to buy goods from your online shop next time.
22 januari 2020
Review zonder uitnodiging
Customer service is excellent
Customer service is excellent! Seller even reached out to me prior to any changes made and was extremely polite. Definitely will buy again!
19 januari 2020
Review zonder uitnodiging
Order arrived promptly without too much…
Order arrived promptly without too much packaging.
7 januari 2020
Review zonder uitnodiging
I was skeptical
I was skeptical, but payment was good and shipment was faster than I expected.
4 januari 2020
Review zonder uitnodiging
Very bad service
I have found an online store in Canada to buy contact lens. Never buy here again.
29 december 2019
Review zonder uitnodiging
Antwoord van 393lens.com - Contact lens Online
Dear Ben, There are hundreds of similar stores across the globe so that is not a reason to give low ratings to anyone.
I checked your order, Order placed on 13/Dec, dispatched on 14/Dec, delivered to you in the US on 23/Dec, I don't see any issue here.
And if there is any other issue, kindly email us at info@393lens.com, we will be happy to resolve it.
This was my 2nd purchase
This was my 2nd purchase. As usual, the delivery is fast and fuss free.
29 december 2019
Review zonder uitnodiging
Item delivered as ordered and impressed…
Item delivered as ordered and impressed that items are very new as expiry date is 3 yrs. Will order again once finished this batch.
22 december 2019
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.