5ers Reviews 

I just wanted to say thank you for the excellent support!
Chat agent Miss Rohda was knowledgeable, polite and very helpful. She answered my questions clearly and made the whole experience smooth and pleasant.
Its great to see such professional and friendly customer service. Please pass along my appreciation to her and the team...

I'm very happy with 5ers for their trustworthiness and excellent customer service — a proud leader in the prop trading industry.

Special thanks to Kim, 5ers's customer service staff, for his help when I need most.

I would say 5ers is the best prop firm. Great support team who are always ready to help solve your problems.

Great team. Trustworthy and professional

good support from team and very easy to trade with 5pers

Rhoda was very helpful, fixed my issue with a discrepancy on the dashboard within seconds
Thanks

Definitely recommend for anyone who wants trustworthy prop firm.

The support was really good

Great customer service 👏

Thanks to Sam. He can fix the every problem. He is really helpfull

Samuel A. Samuel, very good support. A great company.

Very quick response and my problem was solved in a minute. Thanks Dominic 🙏

Kudos to the support agent, Ragu for a quick response and fixed my issue on dashboard not syncing with my MT5. Hopefully be successful in phase 2 and soon be funded.

fast response during charts and issues are resolved quickly

Very nice propfirm I love the quick response of the customer care agents and how fast they get issues resolved, just got funded, I would be back to review this review after I get payout

I can’t wait for the first payout, I think the rules are very light and easily achievable

Support member Godswill was extremely fast, helpful and informative in resolving some visual errors with my account.

Wonder support... Sir is great . Excellent support

Appeal to the project group and community members the5ers

Good day, the team and members gave the community.

My name is Ihor, and I am addressing you with an open letter to clarify the current situation, which directly affected my work with this project.

Аll confidential data is hidden for discord
but the risk management team has everything in the public domain
I want to declare here the unfair and unjust closure of my account.

The situation is as follows

Due to the fact that my bank accounts were blocked at the time of purchasing the account, I had to buy an account using a card to which I have full access and the right to use, there is full confirmation from the bank, the active card is my grandmother's, I am a co-owner of this card (proof attached)

I was accused of money laundering due to the fact that I expected not through my name. Speaking of AML.
I worked with the team and performed my duties honestly and conscientiously. After completing the work, charges were brought against me and initially it was said about canceling the payout account. But during the dialogue and the proofs provided to me, an amount was paid that ensured the preservation of the working arrangements between us.
However, after this, the team decided to deactivate my account, citing the fact that the name on the card from which the payment was made did not match the account name.
Where is the logic?
And if I paid with cryptocurrency, for example... what absurdity.

I want power:
I have an official power of attorney from the bank, allowing me to use the card on behalf of its owner.
I send this confirmation, acting completely openly and in accordance with KYC requirements.
However, the team said that the power of attorney is insufficient, and required a bank statement with a transaction in my name - I opened a screenshot where a comment is indicated in the cartoon behind the account (my last name and first name)
Also refused to review the situation, arguing that this is a violation of the policies and rules of the AML team.
I confirmed the opposite, but the account is inactive.

My position is simple: I have not violated any laws, I acted with the permission of the bank, I received payment for my work - and now I just want to continue doing it. There was no abuse, fraud or circumvention on my part.

Deleting my account would be considered a unilateral violation of these obligations, and I declare my right to challenge this claim.
I am interested in continuing to work and would like to resolve the situation amicably.

In this regard, I believe that the KYC conditions are met, and I ask you not to block my account.

Result:
- I would like to inform you that I have official permission (power of attorney) issued by the bank, allowing me to use the payment card on behalf of the account owner.
This document confirms that the payment was made in full compliance with KYC and AML requirements.
- A written agreement from the card owner (my grandmother), which clearly states that I am in full trust management and where it is indicated about the purchase of an account in your company.
-There is a screenshot of the payment from the bank, where my name is indicated in the comments.
- The fact of payment of wages confirms that I have contractual agreements with your company and confirms the legality of our working relationship.

I ask the community and the team to consider this situation with understanding and reconsider the decision without punishing the person, it looks good faith.

Thank you for your attention and open to dialogue.
Respectfully,
Ihor