The customer service is quick and…
The customer service is quick and responsive. Had an issue with the first order but they sent another canvas out and corrected the problem.
9 juni 2020
Review zonder uitnodiging
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Personalized Custom Wedding Gifts & Engagement Presents 6MERCH
Contactgegevens
Verenigde Staten
- SUPPORT@6MERCH.COM
- 6merch.com
3,6
Gemiddeld
11 reviews
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I tried to contact the company…
I tried to contact the company regarding my order. Response time was poor. I received my small blanket (check the size before ordering) before I received a response. I wanted to check the names I had put on it and sure enough I was missing one. That was my fault but wish my email was responded to so that wouldn’t have happened.
11 mei 2020
Review zonder uitnodiging
The t-shirt I ordered came right away…
The t-shirt I ordered came right away and was exactly what I expected. Good job. Thanks
15 februari 2020
Review zonder uitnodiging
Customer service was excellent
Customer service was excellent. Had an issue with the address and the company went above and beyond to.get my item to the intended recipient.
4 februari 2020
Review zonder uitnodiging
misprint
Only reason is because they show the shirt with the logo on front.. the one I received was printed on the back of the sweatshirt...costumer service or somebody on the company’s Facebook site seen I left a bad review complaining about this matter and they sent me a msg stating that it was probably because of the holidays that it somehow got printed wrong and said another one will be sent to me the right way and also said I would be getting a email with that confirmation but never received an email or the new sweatshirt the correct way... other then that my fiancé liked it but wishes the print was on the front as well.
21 januari 2020
Review zonder uitnodiging
Antwoord van 6merch
Hi Katrina! We checked and found that there was an error in the email support system! We have sent you an email to confirm, please check both your inbox and spam inbox. We sincerely apologize for this experience, we will fix it and try to improve our customer service better and better. Thank you for leaving the review.
Lack of communication, charged for the exact price...
Well I was very excited about this sweater, I’m proposing in less than a month. I had placed a restriction on my account that stopped PayPal from using my bank (hacked) and then got an email denying the purchase. I fixed it and they tried again, my bank account shows that it went through, later that day got an email saying that it wasn’t (I didn’t notice the email until about 3-4 days afterwards) checked my bank account and what do you know, the retried payment to 6merch was sitting right on top as paid. It’s been a few days and emailed the support to clarify things and have yet to get any response up to date. It’s stressful that on a big day what I felt was the perfect gift not being able to come in on time. Her bday is the proposal date and at this rate maybe I’ll get the sweater the day we get married. It would be nice if there were a phone number to call or just more promptness on their end to clear up any issues that day. Hope you guys got better luck than I did. I’ll post an updated review with what they have to say or if the business relationship is finished.
21 januari 2020
Review zonder uitnodiging
Antwoord van 6merch
Hi Ted! Can you provide the order number and email you used so we can double check and correct any errors? I am really sorry for this experience, sometimes there are some problems related to paypal and we have missed it. We will check and contact you shortly
Antwoord van 6merch
Thank you for leaving a review. We will try harder to serve you the best we can in the future.
You want a review?
Asking me to rate you when I haven't even recieved what I ordered...... 🤦♂️
11 januari 2020
Review zonder uitnodiging
Antwoord van 6merch
We promise 4 days of production and 5 days of shipping (working days). Your order is processed on 07/01, so we apologize for sending your review opinion when you receive the order.
Quality and timeliness were superb!!!
11 januari 2020
Review zonder uitnodiging
Antwoord van 6merch
Thank you for leaving a review. We will try harder to serve you the best we can in the future.
They went way above and beyond to say…
They went way above and beyond to say the least.
11 januari 2020
Review zonder uitnodiging
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