aallandcreate.com Reviews 

I am absolutely delighted with my order from AALL & Create. I purchased a large selection of the Tsukineko VersaFine Clair ink pads, and the colours are absolutely fantastic. I make cards, and having such a beautiful range of colours to choose from has made a real difference to my crafting. The quality of the inks is excellent, and I am extremely happy with the products themselves.

The only hitch with my experience was the wait for my order to arrive and the lack of updated tracking information. I wasn't able to properly follow the progress of my parcel, which was a little frustrating, particularly as I had placed quite a large order and was looking forward to receiving it.

It would be really helpful if customers could receive more consistent tracking updates so they know where their parcel is and when they can expect it.

That aside, I am very pleased with my purchase. The colours are gorgeous, there is such a fantastic variety, and they are perfect for the cards I make. I would happily purchase from AALL & Create again.

Beautiful products and fantastic colours – just a little improvement needed with delivery updates and tracking.

Poor customer service- pre-ordered an item on 19 July for delivery on 12 August that slipped to 14 August. Still not dispatched. Used contact form twice and tried to phone - no reply. Now been out of pocket since then and no product. Very disappointed as limited edition item that is also showing out of stock now. I have been a longstanding customer but once my current orders are filled or refunded I won’t be returning. They’ve gotten too big to cope….

I love the products and creativity of Abs and his team but while some orders are dispatched quickly I have recently had orders that are not dispatched quickly and when attempting to email or contact through the website don’t receive a reply. I have an outstanding order which is quite a large order and communication is very poor with no updates. I also won a voucher when they opened the London operations and never managed to get a response when I attempted to claim the reward. I am seriously reconsidering buying direct in future

I am a regular customer, and the products are always of outstanding quality. My only regret is that I do not have enough time to enjoy using them more.
The customer service team is excellent. Whenever I needed additional information or documents for customs clearance, my emails were answered quickly and professionally.
Unfortunately, my last package was lost by the Evri courier service, but the customer service representative, Sahil, immediately arranged for a replacement package to be sent via Royal Mail.
I also asked if my future orders could be shipped with Royal Mail, as it provides an excellent, fully trackable service right up to the moment the postman arrives at my door. They were happy to accommodate my request without any problems.
I highly recommend this company.

Excellent quality goods. Always packed so well and arrive in mint condition. Fast dispatch too. Thank you very much to all at Aall & Create.

Great company. Super fast delivery. Any queries by email are answered quickly. Excellent top quality products and great customer service. Highly recommend

I placed an order on the aallandcreate website, and the package, once it crossed the border, "disappeared." No one can tell me where it is, and I therefore haven't received my order. Admittedly, it's not aallandcreate's fault, but the postal service's. The aallandcreate team is unreachable. I can no longer log in to my account, and my emails go unanswered. I feel helpless, abandoned, and above all, wronged. Therefore, I do not recommend this website and have a very negative experience. I am very sorry.

I have received the best service from this company. I overlooked duplicates on my initial order, email Customer Service, and they took care of crediting my PayPal immediately. I received my items today and everything was A1, excellent, as everything that I ordered was shipped in the box that I received. It was sent UPS, and I received it quickly, beyond my expectations having ordered this to the US on July 23. I would definitely order again. The items are beautiful and will allow for so much creativity, more than I have time for. I am more than delighted thank you Jess and team for expediting this and meeting my needs and supporting me for this order thank you so much.
MaryAnn welcome home

Gail Penfold Here I wrote a shocking review before I need to now update everyone as although my first order did take 12vdays my second order was only 8 days I believe.
But what I really really am passionate about sharing every single product ink stamp Stencil tool is amazing the quality is off the chart so even thought I was frustrated with the delay I can honestly say I will shop and shop and shop some more with AAll & create as I am so impressed with the quality of all and every product

I’ve purchased from AALL and Create several times and will definitely be back. The standard of products are excellent and all my orders have arrived quickly and correct (even when it was a large order in the sales). There is also so much inspiration online for using the products.

I have made 3 orders with the company so far and all my items arrived at the speed of light. My last order was made on a Friday evening and by Weds I had my items in my hand.
Cannot say anything bad about them.

I absolutely loved aallandcreate but must admit the customer service is absolutley appalling, I've made a few orders with them but I gave them the benefit of the doubt, but no the shipping from the UK to a UK customer can take anywhere from 1-3 weeks, not sure why!

I won't be purchasing anything else from them in future, no customer respect at all! 😳

Update: the company did respond and offered me a full refund so after my dissatisfaction below, they did do the right thing to make it right. Aallincreate is a stamp company located in the UK. They have very cool products but the website isn’t the most user friendly. I recently purchased a special bundle of stamps and stencils. It did specify that some ideas will vary. Once I received my order there was not one stamp or stencil design that was represented. I get some things may be out of stock etc but nothing I signed up for or paid for was in my package. Every single product was contrary to my liking. Upon contacting the company the response is what really is motivating my review. I was told immediately, “ the description clearly states items will vary” that put me on the defensive.
Then I was offered a refund but I would incur all INTERNATIONAL shipping costs, which would be more than my initial investment. There was no willingness to “make it right”, in my opinion.
Moreover, I have sent 3 additional emails to ask to review my experience and not one has been answered.
In closing, I have had issues with my orders with other companies and they’ve gone above and beyond to create a great buying experience.
It was my first and my last order. So, buyers beware. This was my experience. Hopefully yours will be better. It’s unfortunate because I really like the product but I can’t bring myself to buy their brand on other sites knowing how insincere their customer service was.