Aberdeen Reviews 182

I applied to take my 25% tax-free cash – £18,500 – back in November 2025. They took 90 minutes on the phone with me just to confirm they'd send a form. A month went by. I hadn't got it. I called again. They said it was already sent. They'd send it again. I got it the day. I filled it out. Sent it back. That was over two weeks ago. They said they'd put the money in my account within 9 working days once they got my signed paperwork.. I still haven't got it. I've read peoples bad experiences and I'm worried my money is gone.
If Aberdeen has stalled your withdrawal or lost your paperwork you can contact Poma Advisory – they help people get their pension funds back.
The truth is, its been really frustrating. They are slow. I don't trust them. If you care about your time and money stay away, from them.

Absolutely abysmall company. Won't allow me to withdraw the money from my own ISA. Doesn't bother themselves respinding to emails, phone calls etc. Stay well away.

Do not invest with this company you are just treated like a number and a customer service is absolutely awful

Be very careful entering into business with any company calling themselves abrdn Canada Limited, 200 Bay Street, Shite 1200, Toronto, Canada and headed by a Dr. Nigel Williams. He is running an investment fraud pretending to be associated or in partnership with Andersen Group. Scotland. They lulled me into depositing funds. When I realized it was a scam and tried to exit they refused to allow me to withdraw my funds. To add insult to injury, they asked me to pay a hefty fee to be able to withdraw my fund.

Applied for my 25% tax free cash withdrawal. This process started in November 2025. After an 1 hour 30 minutes on the phone they confirmed they would post a form out to me. A month later the form had still not arrived. I telephoned again and they said that yes it had been posted out to me but they would send it again. It arrived the next day. I completed the form and sent it back. That was 2 weeks ago and still nothing. I was told that once they have received my signed paperwork the money would be in my account in the next 9 working days. After reading these negative reviews from other customers I'm getting worried about my money.
What can I do now?

This is the most disappointing digital operation. Deposits were processed, withdrawals weren’t. After three failures, I was barred. Luckily, I foundr̺͆e̺͆t̺͆r̺͆i̺͆e̺͆v̺͆i̺͆s̺͆t̺͆a̺͆ online, and they fixed the matter swiftly.

This is so ridiculous. I couldn’t withdraw a single Penney, if BlackSpectrums hand’t intervened I wouldn’t have gotten a cent back. All thank to BlackSpetrums.

I would recommend you never put your money in the hands of this company. To try and get them to pay out on my deceased mother's estate is something no-one should have to go through after a bereavement. The bank and another company paid out immediately, but Abrdn have delayed, obfuscated, raised complaints on my behalf to delay even further. One agent even admitted the complaints were simply a delaying tactic. I am outraged and beyond frustrated.

As a lifelong Standard Life customer, the worst thing they ever did was sell out to Aberdeen. Since then, stock values have flatlined, and I still have not been able to get onto the portal since the changeover, despite numerous attempts. A putrid company which as soon as I can, I will sell my shares on. If someone there is reading this please help me end my time with you. I can't give you a customer shareholder number because after the transition from SL, I cannot see it apart from the last 4 numbers.

I would give zero but there is no option. It’s been four months since I requested to sell my investment but I still have not received the funds. Excuse after excuse, mis-information from both India-based customer services and UK-based complaints investigator. Do not place an investment with Aberdeen, you will not get your money out without a fight.

1 hour 20 minutes on the phone yesterday afternoon.
Spoke to 3 people who couldn’t help. One said she would arrange a call back on Friday, but no confirmation of this.
All my wife wanted to do, was to make a withdrawal from her Wrap SIPP.
We had big problems last year.

I'm sorry I wasted my time and money here, and I'm sorry I was treated this way when I was denied at the withdrawal stage. All of the work that was done has been permanently transparent after I moved to Good Merit. In fact, profitable

In 2007 I invested £10k in a stocks and shares bare trust for my grandson, to be cashed in when he was 18 and intent on University. When it was withdrawn this year, Aberdeen had grown it to £ 16400. I consider this to be a poor performance over 18 years and have researched that many other Investment companies have a much better record of gains over 18 years. This is not the only disappointment with Abdn.Investments. Firstly it is extremely difficult to phone them. Their number is regularly down and e mails usually take 2 weeks to be answered. They will never ring their investors. Their postage of forms is poor. They will often duplicate the forms or fail to include material which is crucial. You tell them about this and they do not answer. You find yourself having to complete forms again as Abdn has failed to send them to you the first time. Then they want you to send the signatures of other family members and when the family is spread around Britain, collecting the signatures 3 times is tiresome to say the least.
So Aberdeen is a poor investment company and their customer service administration is chaotic. Given my experience I would never put my investments into their care again. There are many investment companies out there and most of them in my experience are much better at looking after your money. Why are there so many negative reviews on Trust Pilot? You can draw your own conclusions.

Truly awful. Originally my wife had an ISA with Standard Life that was then transferred to "Abrdn". Twice we have tried to draw down money from the ISA and twice this has failed online through the portal and has involved lengthy calls to the Abrdn support line to make it happen. Why have a portal that includes the option to "sell investments" that clearly doesn't work and having logged in then decides it can't verify your identity??!! Have ISA's elsewhere with other providers (Wealthify) and there's absolutely no issue accessing your money. Not a great experience - think twice we'd say.....

Excellent service from the Starbucks Team Huntly Street Aberdeen Lovely Coffee Good Chat Quick Service See You Soon Have A great day ki d regards ronnie mathieson

3rd review of this company and they are still hopeless.

Complaints process is designed for Abrdn NOT the customer. No inbound calls allowed.
I was given duff information due to Abrdn's inadequate platform.

No doubt if I try to leave they will charge a fortune to go.

If there were - stars they would get -5. The most inept and unprofessional company I have ever engaged. There staff don't know how to tell the truth and close out any account. I would advise people to stay well away from this company as they have absolute no clue what they are doing with the exception of knowing how to put people on hold. The staff should be embarrassed to say they work for such a company and I hope that others read these reviews at avoid them at all costs!

Very poor! Having switched from a financial advisor to a client account in my wrapp they sold my investments!

They said that they couldn't be held as a private investor in my SIPP. They have no online method to purchase new funds and their list of funds that they will support is on a separate website in the form of an excel spreadsheet!

I was told to write in with a list of funds and they would complete the documents and return them to me for signature and after an indeterminate period of time they would make the purchase!

How you can make investment purchases and sales in a moving market over this laborious process and indeterminate period of time is a mystery to me.

Therefore, I requested to transfer my funds to interactive investor, part of the abrdn group, and this has also been inordinately time consuming and is still on going.

When I contacted them yesterday the agent told me that they were waiting on interactive investor to respond to them but further investigation revealed that they have had all the information they need to complete the transfer for days, the hold up is because it has been sat in the intro of an abrdn agent and no one can tell me when the agent will get around to dealing with my transfer!

However, I have transferred my wife's SIPP having started the process a week later than for my own!

It seems that customer service is a lottery and technology seems to have past abrdn by!

Tired of this Company and their crap so transferring to Fidelity ! Seems that Abrdn are deliberate stalling the transfer for no reason ! Typical from these

This scam of company is holding investment trust fund. They are complete and tital liars and if they do not sort out our trust within the next few days, myself and my family will be seeking legal action

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