ABTA Reviews 

Spoke with Charles, who was very professional, informative and supportive. Being from a generation that don’t complain and just put things down to experience, Charles listened and relayed my concerns perfectly in what was a very stressful experience-thank you so much for your assistance & achieving a desired conclusion

Great for sorting out problems with your travel agent

The man who called was well spoken and very polite and professional, he explained everything fairly and correct, and solved my issue in very fast time

This was our first experience with ABTA and it could not have been more positive. Registering our case was easy and we were kept fully informed of progress before our mediation call a couple of weeks later. On the mediation call, the mediator fully explained the process before dealing with our case and quickly offering a resolution that was accepted by both parties.

I found them very straight forward to deal with and they were helpful in assisting resolving an issue I had with a holiday company

Needed help with a holiday after-care issue I was having and ABTA took control and investigated on my behalf. Once they became involved the issue was resolved almost instantly. They were undoubtedly how I got to a solution.

total waste of space appear to take orders from Travel agents all they do is waste your time make no effort to help the only notification I received re my complaint was the the matter remains unresolved well that would be pretty obvious because they do nothing they have no powers to do anything its just a dumping ground for complaints to put you off but don't be put off go to court. they are only there to slow everything until you give up,

ABTA complaints poilcy was very clear and easy to use. Timelines stated were adhered to. Case was settled with travel prrovider.

I haven't got any luck with the company. I contacted the easyJet holidays many many times. Send a few emails I given up till one of my friend said, why don't you contact the Abta. I did and I had email back from the company and they are refunding the extras I have already paid.

Easy to start, follow and get updates on a case through ABTA’s online portal.

I’d been battling with a cruise company for several months for poor service and breach of contract. They’d only offered my family and I future cruise credit, which was useless as I’d never use them again.

Once company realised ABTA were involved they upped their offer and changed it to a cash offer. Something they’d refused to do until they realised they’d been reported to ABTA.

Thanks for all your help and scaring the company into doing what was right and fair for what had happened on the cruise.

I booked a holiday with a popular UK holiday provider, but the listing on their website turned out to be inaccurate. The description and photos were taken from the neighbouring resort, whose facilities aren’t included. This meant we believed we’d have access to restaurants, bars and à la carte dining that were never part of our package.

When we arrived, we were told we’d need to pay extra to upgrade our wristbands to access the facilities shown in the listing — and due to the Easter period and delays in getting a response, everything was fully booked anyway. It caused a lot of stress and wasted time during our holiday. Other travel companies clearly distinguish between the two resorts.

After raising a complaint, our package holiday provider amended the listing, which confirmed the issue was genuine. However, only a voucher was offered, which wasn’t appropriate given the circumstances. It requires us to spend more money with them in the future, when after this experience, we would prefer to book with another provider. It feels less like compensation and more like an attempt to retain future business.

After back and forth complaining with the package provider, they would not budge and offer a cash refund.

After contacting ABTA, they helped secure a refund instead of a voucher.

It was easy to log a dispute about the package provider with ABTA, the case was reviewed relatively quickly and i received updates throughout the process. Was definitely worth the time to log the dispute with them.

We turned to ABTA expecting a fair and impartial resolution after our wedding plans were severely disrupted, but our experience has been nothing short of disappointing.

Following the issues with both Perfect Weddings Abroad and TUI — which resulted in our wedding location being completely compromised due to major construction works — we escalated our case to ABTA in the hope that someone would finally take accountability. Unfortunately, that never happened.

After nearly a year of going through the claims process, we feel it has been a complete waste of both time and money. Despite the clear impact this situation had on such an important life event, no party has been held responsible. The outcome left us feeling as though the system does not work in favour of the claimant, regardless of the circumstances.

What should have been a straightforward case of disruption and failure in service instead became a long, frustrating process with no meaningful resolution. We were left with nothing more than disappointment and a sense that our concerns were not properly addressed.

Overall, we are deeply dissatisfied with the service provided. After such a significant and emotional situation, we expected much more in terms of support, accountability, and fairness. Instead, we were left feeling let down and without closure after an already upsetting experience.

ABTA, Perfect wedding abroad and TUI should all be ashamed of themselves. A wedding we saved years for to be the worst experience of our lives and for no one to accept liability or responsibility and to only be compensated for lack of communication is utterly disgusting given the circumstances of everything.

We first pursued ABTA and made a complaint directly with PWA perfect weddings abroad as we had no dealing with TUI directly and everything went through our wedding third party provider so we had no ownership over our booking. After a whole year we were then told by ABTA we would need to pursue TUI separately and PWA could not be held responsible for the holiday part which is absolutely ridiculous.
We then had to start a separate claim against TUI even though we stated multiple time we had no direct communication or ownership of that part of the booking! And just as we suspected that was the response we received from TUI just an apology as we didn’t contact them directly at the time even though we went through our third party provider multiple times complaining.

Don't think you’re protected when you see ABTA they protect the booking agents not us. Making any claim through them is utterly useless and time consuming for them to hold no one responsible and to get just an empty apology from the company involved you’ll just fight a losing battle. Don’t waste your time!

I was kept up to date throughout my claim. Very satisfied. It is worth booking with ABTA associated companies.

ABTA were fantastic at handling my dispute. Really quick and I got a result too. Thank you

Fast & efficient in getting my money back to me from a tour company that went bust.

Very easy to register the problem. Dealt with swiftly and kept up to date. A simple operation and a good outcome.

Update 28 may 2026
Further to abtas claims that I haven’t responded to them, they have all of my information on the case that is open and I’m waiting for a reply to a very simple question asked for the second time that they are finding difficult to answer- have they actually reviewed all the information I sent over to them at their request, or do they just send it in to the holiday company which is pointless? Also how do we get data from abta to show how effective they actually are for the customer again not a difficult question.
Not sure why they can’t answer such straightforward questions. There doesn’t appear to be any consumer protection, unless you pay and not everyone can afford that or be put under that level of stress

I wish I had seen the 75% of negative reviews on here before I wasted my time compiling all sorts of evidence in the belief that it would be reviewed independently. All that seems to have happened is the information exchanged between myself and jet2 has just been sent back to jet2 who, unsurprisingly, aren’t interested. abta won’t actually tell me if they have reviewed the data that they asked for) . Then to take it any further, I have to pay for what are failings in jet2 operational issues eg taking 5 months to respond to a complaint, closing a case within 48 hours as i didn’t have access to email to reply ( no indication that this is their policy), not contacting customers who have made themselves available to discuss an issue, gdpr compliance failures, false advertising, refusing to investigate issues claiming I didn’t report them when their own gdpr team says otherwise, claiming I reported something when not even in the country and safety concerns with their hotel on fire risks. This isn’t something any customer should be expected to pay for to resolve. the travel companies know that abta is not consumer supportive and so they carry on with the same disregard for the people whose holiday purchases are hard earned and/ or saved for. Given the number of negative reviews on here, it’s clear that the travel agent is king, the consumer an inconvenience. I have messaged abta again to ask the same question on my data but shouldn’t have to do that. You can’t get to speak to anyone either which sums up my entire experience since September 2025, faceless and voiceless.
It would be interesting to see what trending abta actually complete and act on regarding customer holiday issues and when using their appointed mediator, how many cases are settled in favour of the customer and how many customers have actually benefited from using the paid for service. How Can this information be obtained? Otherwise you are basically on your own, can’t see what their value is at all if nothing changes. They say they guide you through the process, I haven’t had any guidance from them or spoken to anyone. I had numerous comments from people before going to abta saying not to bother as it’s always the travel agent who is believed. If others are feeling the same then the number of complaints submitted will be far lower than what’s happening in reality so not a true picture

Thankyou so much for dealing with our claim very very appreciated

My dispute was resolved very quickly to both parties satisfaction.

We are experiencing difficulty in getting a refund from our travel agent and so contacted ABTA for assistance. I was listened to by Sarah who showed a complete understanding of our situation. She gave me confidence that the matter would be dealt by the association.