The service from Ace Frames is absolutely IMPECCABLE!! I ordered the Buy1Get1free deal for me and a mate and they came the next day sent me signed for and tracked Great communication from Ace Frames.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered two pairs 3 months ago and I haven’t received I been trying to reach them out since then and they keep ignoring my messages on ig or emails. I tried messaging them on ig from different accou... Toon meer
Bedrijf heeft geantwoord
At 1st i was sceptical due to some off reviews however they were complete lies. The glasses were very high quality and the design of the box and way to assemble it was spectacular. I received it 5 day... Toon meer
Litt quality at an affordable price. Will deffo be buying again. The exclusive ace frame II look so premium. Customer service was pattern too. A quick DM on insta and got a reply asap
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Ace Frames UK, a premium sunglasses company born and bred in the UK. Our brand is all about celebrating the vibrant, driven spirit of young individuals who are passionate about fashion and style. We are dedicated to bringing you the latest trends and designs in sunglasses, crafted from high-quality materials and finished to the highest standards. Join us on our journey as we strive to inspire and empower the next generation of fashion-forward individuals. Tag us on instagram to be featured @aceframesuk
Contactgegevens
86-89 Paul Street , EC2A 4NE, london, Verenigd Koninkrijk
- 07934873941
- aceframesuk@gmail.com
- aceframes.co.uk
3,7
Gemiddeld
124 reviews
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scam?
still havent received my order and they havent offered any help. Just silence
5 oktober 2023
Review zonder uitnodiging
Bad customer service
I ordered the buy 1 get 1 free deal and they sent me the wrong pair of glasses. I sent them a message to try and correct the issue but they didnt reply and then i tried again a week later and still nothing. Not very good customer service.
25 juli 2023
Review zonder uitnodiging
The product was of amazing quality…
The product was of amazing quality however we received it extremely late as on their Instagram they promise same day shipping
1 juli 2023
Antwoord van Aceframes
I would like to apologize for any inconvenience caused by the delivery time of your recent sunglasses order from our company. We deeply value your feedback and take your concerns seriously.
Bought it and they told me it’s out of…
Bought it and they told me it’s out of stock and are making me choose an alternative
14 juni 2023
Antwoord van Aceframes
Dear KIERAN,
Thank you for taking the time to share your feedback regarding your recent experience with our company. We understand that it can be frustrating to discover that an item you were interested in purchasing is out of stock, especially after being refunded. Please accept our sincere apologies for any inconvenience this may have caused you.
At ACE FRAMES UK , we strive to maintain sufficient stock levels to meet the demands of our customers. However, occasionally, unforeseen circumstances arise that can lead to temporary stock shortages. We deeply regret that this was the case during your recent shopping experience.
We understand the disappointment that comes with not being able to secure a desired item, especially after receiving a refund. We assure you that we are actively working to improve our inventory management processes to minimize such occurrences in the future.
As a token of our appreciation for your understanding, we would like to offer you a special discount on your next purchase with us. We hope that this gesture can help restore your confidence in our company and provide you with a more positive shopping experience. Please check your email for the details of the discount code, which can be applied during the checkout process.
Once again, we sincerely apologize for any inconvenience caused. We value you as a customer and appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to contact our customer support team, who will be more than happy to assist you.
Thank you for choosing ACE FRAMES UK.
Best glasses I’ve ever owned
Best glasses I’ve ever owned, quality is amazing!!
28 april 2023
Review zonder uitnodiging
Antwoord van Aceframes
Dear VALUED CUSTOMER ,
Thank you for your 5-star review! We greatly appreciate your positive feedback and support. It's customers like you that motivate us to maintain the highest level of service. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again soon.
Best regards,
ACE FRAMES CEO
I previously ordered from aceframes and…
I previously ordered from aceframes and I have not one bad thing to say about them. I had messaged them my order and they got back to me in no time. The customer service I received was top notch and will definitely be coming back and referring my friends!!
1 april 2023
Review zonder uitnodiging
Great service and even better shades!!!
I ordered these shades a week ago, they arrived really quick. They’re really high quality and look exactly like the pictures. The sizings of the shades are perfect and the customer service was great when I was asking questions about this.
27 april 2023
Review zonder uitnodiging
Honestly the best service!!
Honestly the best service! Purchased 3 frames came on time, when asking about sizes was treated with respect and spoke to well. I fully recommend these lot and will be back for more
10 april 2023
Review zonder uitnodiging
Antwoord van Aceframes
Dear SIR/MADAM,
Thank you for your 5-star review! We greatly appreciate your positive feedback and support. It's customers like you that motivate us to maintain the highest level of service. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again soon.
Best regards,
ACE FRAMES CEO
Make sure you shop here!!!
The service from Ace Frames is absolutely IMPECCABLE!! I ordered the Buy1Get1free deal for me and a mate and they came the next day sent me signed for and tracked Great communication from Ace Frames. Anyone that has anything bad to say are clearly jealous and hateful May God help cleanse your soul! :)
25 april 2023
Review zonder uitnodiging
Antwoord van Aceframes
Dear SIR/MADAM,
Thank you for your 5-star review! We greatly appreciate your positive feedback and support. It's customers like you that motivate us to maintain the highest level of service. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again soon.
Best regards,
ACE FRAMES CEO
Great service
Great service
The items came within 5 days of me ordering and i did not expect the glasses to be as high quality as they are
25 april 2023
Review zonder uitnodiging
AMAZING! Can’t go wrong
Brilliant glasses and brilliant service, would recommend
27 april 2023
Review zonder uitnodiging
Best Company out there been using them…
Best Company out there been using them for 2 years for my video shoots never fail a lot of these reviews are false
27 april 2023
Review zonder uitnodiging
Unprofessional
Unprofessional. no order confirmation was sent to me and now im getting emails from evri that are attempting to deliver to the wrong address because you guys got my door number wrong when i put my correct one in my shipping address so This was an error on your behalf also I tried to contact you guys but never received a response. edit: they reply to this review and talk about getting in touch but ive tried many times and have not gotten a reply, they really dont care.
21 april 2023
Antwoord van Aceframes
Dear SIR,
Thank you for taking the time to provide feedback about your experience. We're sorry to hear that your experience with our product did not meet your expectations.
We take all feedback seriously and would like to apologize for any inconvenience or frustration you may have experienced. We would love the opportunity to address your concerns and make things right.
Please feel free to reach out to us directly so that we can discuss how we can improve your experience with us. We appreciate your business and hope to have the opportunity to serve you again in the future.
Best regards,
ACE FRAMES CEO
The 🐐 aceframes
Well packaged and delivered quickly and the frames are high quality. Shout aceframes wid this glasses got man tt rizz ygm
15 augustus 2022
Review zonder uitnodiging
BEST GLASSES
Amazing glasses 10 10 quality and for the price defo a cop
14 juli 2022
Review zonder uitnodiging
Sick product nice build quality will be…
Sick product nice build quality will be buying again although delivery took longer than expected but not aceframes fault
7 juli 2022
Review zonder uitnodiging
10/10 amazing quality
10/10 amazing quality, looks expensive, definitely will be buying again!
3 juli 2022
Review zonder uitnodiging
perfect
perfect! Frames are very nice and few comfortable on my face. They also come with a box so you can protect them
16 juni 2022
Review zonder uitnodiging
Shein products
They purchase all their glasses from SHEIN for £3-£4 and then sell them off for £13 on their websites. Just head over to Shein for the exact same product but cheaper.
20 mei 2022
Review zonder uitnodiging
Antwoord van Aceframes
Dear B
Our products are made by custom manufacturers which are not found on shien or any other sites . Please could you provide us your order number to verify this is a legitimate review
absolutely great prices for what i got…
absolutely great prices for what i got quality is amazing and came without a single scratch
19 mei 2022
Review zonder uitnodiging
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