Acorn TV Reviews 

Buyer beware, no refunds no customer service and very little content. One year gift sub can no longer use on Amazon per previous years so can’t use there and not compatible with LG smart tv, nor my Virgin provider so ridiculous situation as not interested in fiddly work arounds for rubbish content and cannot get daughter’s money back. Completely evil not refunding, smacks of unethical company.

I canceled their service over a year ago and they keep charging me. My bank canceled them and they still keep charging me. I am going to have to change banks to get rid of them. They are one of the worst company I have ever done business with.

DO NOT FALL FOR THEIR SCAM

No to AcornTV. Season 4 of Balthazar is missing. Contacted Acorn with the problem Had an email back from them with a series of questions and a promise to look into the matter. Nothing. Zilch. Still no season 4. Joined Apple because it had Balthazar on its list. Paid $12.99, selected the show and was sent straight to Acorn. Back to square one. Still no season 4 didn’t know that Apple and Acorn were joined. Hmm. Don’t subscribe to Apple. Most of the shows on this streamer you either rent or buy. Very little free shows. I’m an unhappy subscriber. Britbox and Netflix are still the better choices after reading bad reviews about Acorn I have cancelled my subscription. Hope it is successfully cancelled. Will know by the end of November.
Just received email updating me on resolving the problem asap. Let’s hoping. 4 November

Do not fall for their scam. Free trial cancelled and they are still charging card 5 months later after being called about cancellation. Here is the scam. Amazon links sign up to free trial. Amazon cancels. Acorn bills and says it never received Amazon cancel yet amazon is where you sign up and cancel. *****800-370-2597***** Acorn customer service number not found on site had to get from credit card company. Spent half a day with Amazon on 2 occassions only to be told they have no record of Acorn being on account. So Acorn wants to bill for a service that is not available and was cancelled. Not going to let them get away with it. If they do this to you in the US contact credit card company, FCC, FTC, State Attorney General Consumer Protection and all your friends. It is an ongoing problem with Acorn and we can stop them in numbers.

Terrible customer service. I’ve had issues with trying to cancel a subscription due to it being done on my work email. Contacted them the day it happened and have filled out a couple of contact forms and have received nothing back. Also tried the chat page on their website and is inconveniently always out of business hours.

There has been little content added for quite a while and what they have is looking more like a British Lifetime Channel. Britbox has added new content on a regular basis. Acorn needs to step up its game.

I love the shows but have cancelled my last 2 subscriptions early due to frustration over technical glitches. I doubt I’ll try again anytime soon. Sad because really enjoyed in past years.

They have terrible customer service. The content is good but that is it. I have had the same issue with the same error message for 2 years now. I send it into the CS and they don’t fix it. Usually after opening my ticket, 2 weeks or more will go by and then the email me with oh sorry the volume is high but we have escalated your ticket. I have received many of these. Finally, I called them and they told me the issues is happening with Samsung Smart TVs. After 2 years they have figured that much out. I started Acorn and BritBox at the same time close to 3 years ago and never had one issue with BritBox. I am done with Acorn

Thieves can’t cancel via website and refuse to reply to emails
Money debited every month
Avoid!!

Total scam. I am unable to cancel my account. Despite several communicationsvwith their support email.

How can I cancel my subscription when I haven't signed up for it? They are taking £49.99 a year and can't get it refunded as amazon can't find a subscription. This has happened twice before. Someone please help me

Same problem as others in the cancellation facilty does not function, it directs to a customer service who email a 'we will respond' message but never do. I disputed the ongoing monthly charge to my credit card and got into a large amount of hassle with Visa. The Acorn emails originated from the US. Highly suspect.

I had the same problem cancelling. The cancelling option inside your subscription doesn't work. Neither does emailing them about it! I've just found out right now that you need to use their Chat on the bottom of their website to actually get them to cancel it. If you complain about it to the Chat person you might get an offer of a free month before you actually cancel.

Avoid Acorn TV. There is no customer support and it's proving impossible to cancel my subscription. I've tried four times via the website and each time I get a message saying they are having trouble cancelling and to contact customer support. Each time I have done that there is no response and they continue to take payment.

Decided to try this as it has a lot of crime series. Set up free trial and browsed through the content. Firstly there is very little on here that isn't available (free) elsewhere. I liked the look of a couple of series but when I clicked to watch I got 'page not found', so even though content is pretty sparse, some of it isn't available anyway. This is quite a pathetic site to be charging a subscription to be honest. I followed the instructions to cancel and have received an email confirming this, however I will lock the card I used before the payment is due, just in case.

You can't unsubscribe, no customer service. Extremely dodgy.

Scammers! They have accessed my accounts in my smartphone and auto charged without authorization. I cancelled the cards, ordered new ones and filed reports with Acorn and Amazon. It has been a year and EVERY SINGLE DAY ACORN TV US ATTEMPTS TO STEAL FROM ME! I HAVE TO KEEP ALL CARDS LOCKED BEVAUSE SOMEONE BREACHED THEIR SECURITY AND AN INSIDER IS THIEVING THE WORLD. KEEP YOUR CARDS LOCKED OR ACORN WILL STEAL FROM YOU! AMAZON DOES NOTHING ABOUT IT, ACORN DOES NOTHING ABOUT IT...GET THE WORD OUT THAT THEY ARE THIEVES!

Once you subscribe you are locked in FOREVER! No customer service! Unsubscribe is broken! Acorn doesn’t respond to email communication! Chat bot is permanently offline! Beware of this company.

Love Acorn tv,lots of great British shows to watch

I bought a 12 month subscription to Acorn TV as a gift for parents but when we tried to setup Acorn TV the gift code they provided come up as not found. I contacted Acorn TV several times requesting a resolution of the matter to no avail. Finally I lodged a disputed transaction for the purchase with my bank. Acorn TV then suggested I phone a US number from Australia to try to resolve the issue. Finally, I tried to apply the gift to myself my creating an account with the gift code. I got a message saying I already had an account (which I never created) so I managed to log into my account and then I tried to apply the gift code and got the error that the code was not found. I would have given zero stars but 1 star was the lowest allowed. To me Acorn TV acts as a scam. I strongly recommend that nobody subscribe to Acorn TV.